Available to hire
Hi, I’m Angela Strnadová. I bring a customer-focused mindset with experience in airline baggage claims, reservations, social media coordination, and travel planning. I excel at coordinating and managing multiple tasks, and delivering friendly, empathetic service in fast-paced environments.
I thrive in roles that involve travel, hospitality, and content creation, and I speak English, Spanish, Czech, and French. I enjoy helping people navigate challenges, planning experiences, and helping teams reflect our company values.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Spanish; Castilian
Advanced
Czech
Advanced
Greek, Modern
Advanced
French
Advanced
Work Experience
Hotel Guide at Petritsi (Kalamata), Messinia Greece
September 30, 2025 - October 8, 2025Plan and prepare meetings with customers in various hotels; provide information about the city and available activities; welcome students at the airport; plan activities and ensure a pleasant stay; coordinate with local partners and manage logistics and emergencies.
Hotel Guide at Hotel Guide in Turkey and Greece
September 30, 2025 - October 8, 2025Planned meetings with customers at hotels, provided information about the city and activities, stayed in contact with customers, assisted at the airport, and coordinated with local partners to offer services.
Hotel Guide at Freelance / Independent
September 30, 2025 - October 2, 2025Jun 2023 - Sep 2025: Plan and prepare meetings with customers in various hotels; provide information about the city and activities; stay in contact with customers and assist at the airport; sell services; coordinate with local partners; monitor social media for potential problems; manage multi-tasking and team performance.
Hotel Guide at Independent (Petritsi/Kalamata, Messinia, Greece)
September 1, 2025 - October 8, 2025Plan and prepare meetings with customers in hotels; provide information about the city and available activities; stay in constant contact with customers and assist at the airport; coordinate with local partners and monitor social media for potential problems that could expand into crises.
Hotel Guide in Turkey and Greece at Various hotels
September 1, 2025 - October 8, 2025Plan and prepare meetings with customers in hotels; provide information about cities and activities; assist at airports; coordinate with local partners; monitor social media for potential crises; manage multitasking and team performance; deliver personalized service.
Hotel Guide in Turkey and Greece at Self-employed / Travel Services
September 1, 2025 - October 2, 2025Plan and prepare meetings with customers in various hotels; provide information about destinations and activities; stay in constant contact with customers, assist at airports, and coordinate logistics with local partners to ensure a pleasant stay and memorable experiences.
Hotel Guide at Independent Travel Guide / Travel Services
September 1, 2025 - October 2, 2025Plan and prepare meetings with customers in various hotels; provide information about the city and activities; assist at airports; coordinate with local partners and social media to identify potential problems and crisis situations; manage multi-tasking and team performance.
Hotel Guide in Turkey and Greece at Self-employed / Travel Partner
September 1, 2025 - October 2, 2025Planned meetings with customers in hotels, provided information about the city and activities, maintained constant contact with customers, assisted at airports, and coordinated with local partners to address potential problems and crises.
Erasmus Coordinator for Spanish Students in Czechia
June 1, 2023 - October 8, 2025Manage student data; provide personalized service; coordinate with partners and students across programs.
Reservations Customer Sales and Services Agent at Air Canada
June 1, 2023 - October 8, 2025Answer passengers’ requests while referring to documentation; provide courteous, empathetic customer service and efficient problem resolution; manage passenger data and ensure accurate information flow.
Eras Erasmus Coordinator for Spanish Students in Czechia at Eras Erasmus Program
June 1, 2023 - October 8, 2025Continued coordination of student exchanges; oversaw housing, activities, and logistics coordination.
Reservations Customer Sales and Services Agent at Air Canada
April 30, 2023 - October 8, 2025Respond to customer inquiries, assist with bookings, and provide service aligned with company policies and standards.
Social Media Coordinator at Air Canada
April 30, 2023 - October 8, 2025Coordinate Air Canada’s social media presence; monitor platforms for potential issues that could escalate into crises; manage multi-tasking and team performance; craft responses to passenger requests referencing company policies; maintain appropriate tone, manners and personality.
Air Canada Baggage Claims Representative at Air Canada
April 30, 2023 - October 8, 2025Analyzed passenger claims for lost, delayed, and damaged baggage; provided support via email and phone to ensure service quality; managed customer files and maintained compliance with Montreal Convention and APPR; coordinated with team to reflect company values.
Baggage Claims Representative at Air Canada
April 1, 2023 - October 8, 2025Analyze passenger claims for lost, delayed and damaged baggage; ensure compliance with the Montreal Convention and APPR; manage customer files to maintain loyalty; communicate with teams to reflect company values.
Baggage Claims Representative at Air Canada
April 1, 2023 - October 2, 2025Analyze passenger claims for lost, delayed and damaged baggage; provide support to customers and colleagues via email and phone to ensure quality service and compliance with Air Canada procedures and Montreal Convention/APPR; manage customer files to promote loyalty; communicate with the team to reflect the company values.
Baggage Claims Representative at Air Canada
April 1, 2023 - October 2, 2025Handle passenger claims for lost, delayed, and damaged baggage; provide support via email or phone; ensure service quality and Montreal Convention & APPR compliance; manage customer files; communicate with team to reflect company values; contribute to customer loyalty.
Reservations Customer Sales and Services Agent at Air Canada
April 1, 2023 - October 2, 2025Responded to customer inquiries, processed reservations, verified details, and facilitated services.
Erasmus Coordinator for Spanish Students in Czechia
June 1, 2021 - October 8, 2025Coordinate Erasmus activities; manage student data; provide empathetic, courteous and respectful service while achieving efficient and proactive performance; reassure clients during stressful events and adjust to company policies.
Social Media Coordinator at Air Canada
June 1, 2021 - October 8, 2025Monitor the company’s social media platforms to locate potential problems that can escalate into crises; develop proactive solutions in unforeseen situations with minimal direction; respond to passengers’ requests while referencing documentation; maintain appropriate tone and professionalism; collaborate with the team to support positive performance and company values.
Erasmus Coordinator for Spanish Students in Czechia at Erasmus Program
June 1, 2021 - October 8, 2025Coordinated Spanish student exchanges for Czechia; supported international mobility and logistics.
Erasmus Coordinator for Spanish Students in Czechia at Erasmus Program (in Czechia)
June 1, 2021 - October 2, 2025Coordinate housing, welcome and orientation for Spanish students in Czechia; plan meetings, arrange accommodations and activities, maintain contact with partner organizations, and manage logistics during emergencies and crises; serve as reference point for students and ensure smooth stays.
Reservations Customer Sales and Services Agent at Air Canada
June 1, 2021 - October 2, 2025Assist customers with reservations and sales; respond to inquiries and process requests; maintain professional tone and service standards.
Student Travel Program Coordinator at Unknown
February 28, 2019 - October 2, 2025Oct 2016 – Feb 2019: Provide empathetic client service and tailored support; reassess and adapt services for events; manage passenger data and provide adapted service.
Client Service / Event Coordinator
February 1, 2019 - October 8, 2025Serve clients with empathy, courtesy and respect while achieving efficient and astute performance; reassure clients in stressful events and adjust in accordance with company policies; enter passenger data and provide an adapted and personalized service.
Customer Service Representative at Unknown
February 1, 2019 - October 2, 2025Serve clients with empathy and courtesy; maintain efficient performance; reassure clients during stressful events; manage passenger data and provide adapted service according to company policies.
Airport/Travel Support Coordinator at Unknown
October 31, 2016 - October 2, 2025Oct 2015 – Oct 2016: Welcome students at the airport, guide them around the city, plan activities, ensure a pleasant stay and language support; maintain contact with companies and manage logistics in emergencies.
Erasmus Coordinator for Spanish Students in Czechia at Erasmus Program
October 1, 2016 - October 8, 2025Coordinate Erasmus activities for Spanish students in Czechia; support students during stays, plan events, and liaise with partner institutions.
Hospitality / Coordination Role
October 1, 2016 - October 8, 2025Find appropriate work arrangements according to students’ requirements and accommodations for their stay; be the reference person for the students’ stay; maintain contact with companies and manage logistics in emergencies.
Travel Program Assistant at Unknown
June 30, 2013 - October 2, 2025Sep 2009 - Jun 2013: Welcome and assist students traveling; plan activities and provide crisis response to ensure a positive experience.
Erasmus Coordinator for Spanish Students in Czechia
June 1, 2013 - October 8, 2025Coordinate Erasmus activities for Spanish students in Czechia; plan meetings with students and host institutions; welcome students at the airport, guide them around the city, plan activities and ensure a pleasant stay; maintain contact with companies and handle logistics in emergencies and crises; act as the reference person for students’ stay.
Erasmus Coordinator for Spanish Students in Czechia
June 1, 2013 - October 8, 2025Coordinated Erasmus program activities for Spanish students in Czechia.
Erasmus Coordinator for Spanish Students in Czechia at Erasmus Program
June 1, 2013 - October 8, 2025Coordinated Spanish student exchanges in Czechia, welcomed students, managed housing and activities, and acted as the reference for stay logistics.
Eras Erasmus Coordinator for Spanish Students in Czechia at Educational Institution (Czechia)
June 1, 2013 - October 2, 2025Coordinate Erasmus program logistics for Spanish students; welcome and guide students, plan activities, and handle travel arrangements; serve as primary contact for emergencies and crisis situations.
Erasmus Coordinator for Spanish Students in Czechia at Erasmus / Partner Institutions
June 1, 2013 - October 2, 2025Coordinated Spanish student programs in Czechia, supported crisis communications, and managed logistics related to housing and visas.
Education
High School Diploma at College Jean-Eudes
January 11, 2030 - October 2, 2025Real Estate Diploma at College Jean-Eudes
January 11, 2030 - October 2, 2025High School Diploma at College Jean-Eudes
January 11, 2030 - October 2, 2025High School Diploma at Collège Jean-Eudes
January 11, 2030 - October 2, 2025Real Estate Diploma at Collège Jean-Eudes
January 11, 2030 - October 2, 2025High School Diploma at College Jean-Eudes
January 11, 2030 - October 2, 2025High School Diploma at College Jean-Eudes
January 11, 2030 - October 8, 2025Real Estate Diploma at College Jean-Eudes
January 11, 2030 - October 8, 2025High School Diploma at High School
January 11, 2030 - October 8, 2025Real Estate Diploma at College Jean-Eudes
January 11, 2030 - October 8, 2025High School Diploma at Collège Jean-Eudes
January 11, 2030 - October 8, 2025High School Diploma at College Jean-Eudes
January 11, 2030 - October 8, 2025Real Estate Diploma at College Jean-Eudes
January 11, 2030 - October 8, 2025Qualifications
High School Diploma
January 11, 2030 - October 2, 2025Real Estate Diploma
January 11, 2030 - October 2, 2025Real Estate Diploma
January 11, 2030 - October 2, 2025Real Estate Diploma
January 11, 2030 - October 2, 2025High School Diploma
January 11, 2030 - October 8, 2025Real Estate Diploma
January 11, 2030 - October 8, 2025Real Estate Diploma
January 11, 2030 - October 8, 2025High School Diploma
January 11, 2030 - October 8, 2025Real Estate Diploma
January 11, 2030 - October 8, 2025Industry Experience
Travel & Hospitality, Transportation & Logistics, Education, Professional Services, Media & Entertainment, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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