Available to hire
I am a user-focused designer with experience in UX and graphic design, skilled in problem-solving, visual storytelling, and workflow optimization.
I am passionate about crafting intuitive, impactful experiences through user research, interaction design, and prototyping in a collaborative team environment.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Labourer at Wellings Modular
December 31, 2023 - October 2, 2025Supported the framing and installation of modular homes, ensuring precision and structural integrity.
Server, Bartender, Supervisor at Jack Astor’s
January 1, 2021 - October 2, 2025Supervised and coached team members; designed and maintained schedules; managed accounts receivable and invoicing; coordinated services and orders; worked with management to meet monthly sales and performance targets; ensured seamless customer experiences.
Call Centre Agent at Canada Revenue Agency
January 1, 2021 - October 2, 2025Delivered empathetic telephone support; resolved inquiries; collected and updated sensitive taxpayer data; negotiated payment arrangements balancing organizational requirements with client needs.
Bartender & Server at Cedar Valley Golf & Country Club
January 1, 2024 - PresentProvide exceptional customer service by anticipating guest needs, resolving issues quickly, managing inquiries, coordinating events, processing orders efficiently, collaborating with management, and offering tailored recommendations in the Golf Pro Shop.
Screen Printer at Thousand Island Sportswear
January 1, 2024 - PresentTranslate client designs into high-quality print outputs, align multi-color layouts, ensure brand integrity and color standards, balance deadlines with quality, optimize workflows in a fast-paced environment, and adapt designs for varied order sizes.
Labourer at Wellings Modular
January 1, 2023 - October 2, 2025Supported the framing and installation of modular homes, ensuring precision and structural integrity.
Server, Bartender, Supervisor at Jack Astor’s
January 1, 2021 - October 2, 2025Supervised and coached team members, designed and maintained schedules, coordinated services and orders with attention to detail, and partnered with management to meet sales and performance targets.
Call Centre Agent at Canada Revenue Agency
January 1, 2021 - October 2, 2025Delivered clear, empathetic telephone support; resolved inquiries; collected and updated sensitive taxpayer data; negotiated payment arrangements with a user-centered approach.
Bartender & Server at Cedar Valley Golf & Country Club
January 1, 2024 - PresentEnhance the customer experience by anticipating guest needs and resolving issues quickly. Manage inquiries and communication, ensuring clear and helpful interactions with customers. Organize and coordinate large-scale events, streamlining workflows for smooth service delivery. Process and manage orders with attention to detail and efficiency to reduce wait times. Collaborate with management to align service goals with customer satisfaction outcomes. Provide tailored recommendations in the Golf Pro Shop, improving customer decision-making and overall experience.
Labourer at Wellings Modular
December 31, 2023 - October 2, 2025Supported the framing and installation of modular homes, ensuring precision and structural integrity.
Taproom Manager & Bartender at Braumeister Brewing Company
December 31, 2022 - October 2, 2025Oversaw daily operations, ensuring smooth service flows and a positive customer experience. Applied product knowledge to guide customers toward informed decisions, improving satisfaction and sales. Developed and optimized employee schedules to balance staffing efficiency with service quality. Managed business accounts, invoicing, and payments, streamlining back-end processes. Coordinated order deliveries and inventory, improving accuracy and consistency in product availability. Partnered with the team to plan and execute special events, enhancing brand engagement and customer loyalty.
Server, Bartender, Supervisor at Jack Astor’s
December 31, 2021 - October 2, 2025Supervised and coached team members, fostering collaboration and efficiency in a high-paced environment. Designed and maintained schedules to optimize team workflows and service delivery. Managed accounts receivable and invoicing, ensuring accuracy and timeliness. Coordinated services and orders with attention to detail, creating seamless customer experiences. Worked with management to achieve monthly sales and performance targets, aligning business goals with customer satisfaction.
Call Centre Agent at Canada Revenue Agency
December 31, 2021 - October 2, 2025Delivered clear, empathetic telephone support to clients, simplifying complex tax compliance information for diverse users. Resolved inquiries with accuracy, ensuring trust and confidence in government services. Collected, verified, and updated sensitive taxpayer data with precision, reinforcing reliability and data integrity. Negotiated payment arrangements by balancing organizational requirements with client needs, demonstrating problem-solving and user-centered communication.
Education
Advanced Diploma at St. Lawrence College
January 1, 2011 - January 1, 2014Certification at University of Toronto, School of Continuing Studies
January 1, 2023 - January 1, 2025Advanced Diploma at St. Lawrence College
January 1, 2011 - January 1, 2014Certificate at University of Toronto - School of Continuing Studies
January 1, 2023 - January 1, 2025Advanced Diploma at St. Lawrence College
January 1, 2011 - December 31, 2014Certification in User Experience Design at University of Toronto, School of Continuing Studies
January 1, 2023 - December 31, 2025Qualifications
Smart Serve Certificate
January 11, 2030 - October 2, 2025Safe Food Handling Certificate
January 11, 2030 - October 2, 2025Working at Heights
January 11, 2030 - October 2, 2025Smart Serve Certificate
January 11, 2030 - October 2, 2025Safe Food Handling Certificate
January 11, 2030 - October 2, 2025Working at Heights
January 11, 2030 - October 2, 2025Smart Serve Certificate
January 11, 2030 - October 2, 2025Safe Food Handling Certificate
January 11, 2030 - October 2, 2025Working at Heights
January 11, 2030 - October 2, 2025Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Retail, Education, Manufacturing, Travel & Hospitality, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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