Khalil Wilson

Latitude AI Test Specialist / Operator at Latitude AI

Drive test vehicles for long-distance local missions (up to 300-400 miles) and extensive travel missions (up to 50%), including multi-day trips across the U.S. Operate on a variety of schedules. Perform daily start-up, system engagement/disengagement, and shutdown procedures for development vehicles. Actively monitor and troubleshoot software and hardware while on the road. Execute testing in accordance with strict safety and compliance protocols. Maintain accurate and detailed reports on vehicle performance. Collaborate closely with engineers to provide feedback and insight on system performance. Represent the organization professionally and responsibly while driving in public environments, prioritizing the safety of all road users.

Executive Producer at Acewood Productions

Manage a full in-house production company specializing in audio/visual content building, cinematography/directorial services, digital marketing strategies, social media management, and pre-/post-A/V content production. Maintain client rapport to develop new creative concepts and show ideas for pitching to development/programming teams. Assist in managing producers and reporters on set; creating, shooting, and editing concepts; developing original content. Build robust relationships with production companies to develop new programming ideas for networks/clients. Oversee program resources (budget, schedule, staffing).

Visual Media Producer / Editor at theK.Wdirective

Responsible for timely responses to outside photographer inquiries. Maintain a composed, professional demeanor in a flexible work environment while sustaining relationships with photo departments across company units. Collaborate with editing teams to ensure high-quality visuals. Lead retouching coordination, contribute to photographer shot lists, and oversee content capture. Acts as a quality inspector to maintain continuity and aid in selecting final key stills.

Service Support Advisor at Rivian Automotive

Virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and connectivity education/repair/maintenance. Triage via omni-channel solutions (phone, email, chat, SMS). Document concerns, determine best servicing solution, and activate repair plans when needed. Order parts, schedule service appointments and alternative transportation, and communicate next steps to customers; collaborate with Remote Diagnostic Team for deeper diagnostics.

Tier 3 Escalations Analyst / Cognizant Contractor at Waymo

Tier 3 escalation analyst for Google/Waymo project. Diagnose and resolve complex technical issues, analyze critical situations and human behavior with test simulations, create test scenarios, and work with engineers to ensure high-quality testing. Perform root cause analysis, suggest process improvements, and improve tool efficiency. Handle high-profile, sensitive internal escalations and ensure SLAs are met; perform ad-hoc tasks and special projects; generate actionable insights.

Service Specialist at Evolution Online Gaming

Ensure that all tables are operational without interruptions; manage staffing and monitor real-time incidents across hardware, software, and network components. Identify, analyze, log, and escalate alerts; fix game irregularities on tables; manage ad hoc on-shift situations; prepare shift reports for management.

Member Experience Associate at Lake Trust Credit Union

Uncover member needs to assist in achieving financial goals; process transactions via remote technology; maintain expert product knowledge; provide in-branch CU services; pursue learning and development; ensure regulatory compliance; perform additional duties as required.

Service Assistant at Tesla Inc.

Vehicle cleaning, delivering vehicles between production/service/sales operations; parts runner to expedite parts; maintain clean shop and parts operations; assist with truck/trailer service and maintenance; perform miscellaneous tasks as required.

Contact Center Agent at One Detroit Credit Union

Handle inbound calls from members; troubleshoot problems; provide information and guidance regarding credit union products/services; resolve complaints; operate relevant applications; deliver high-quality customer service.

Member Care Agent at Delta Community Credit Union

Provide fast, efficient service to members via a high-volume call center. Operate applications for member portfolios; deliver quality customer experiences; promote brand messaging and manage services such as card assistance, fraud claims, and basic banking processes.

Warranty Advisor / Aerotek Contractor at General Motors

Process customer warranty claims, reimbursements, and inquiries; operate online case management and GM applications in a high-volume call center; advocate for customers and GM to reach resolutions.

Intern at Enterprise Rent-A-Car

Greet customers; communicate rental terms and vehicle features; deliver high level of customer service; assist with insurance and vehicle damage claims; perform various administrative and basic accounting functions.

Test Specialist / Operator at Latitude AI

Drive test vehicles for long-distance local missions (up to 300-400 miles) and extensive travel missions (up to 50% travel). Perform startup/shutdown procedures, monitor and troubleshoot software/hardware on the road, and conduct testing per safety and compliance protocols. Maintain detailed vehicle performance reports and collaborate with engineers to provide feedback. Represent the organization professionally while prioritizing road safety.

Executive Producer at Acewood Productions

Manage an in-house production company focusing on audio/visual content, cinematography/directorial services, digital marketing, social media management, and pre-/post-production. Maintain client rapport, develop concepts to pitch, oversee producers/reports on set, create and edit content, and cultivate relationships with production companies for new programming.

Visual Media Producer / Editor at theK.Wdirective

Respond promptly to outside photographer inquiries, maintain professionalism in a flexible environment, coordinate retouching, lead development of shot lists, oversee content capture, and ensure quality continuity across units. Act as quality inspector for high-volume photography production and contribute to final key stills selection.

Service Support Advisor at Rivian Automotive

Virtual end-to-end contact for Rivian owners/fleet companies needing roadside assistance and education/repair/maintenance. Triage and document concerns, determine quick solutions or create service tickets with the Remote Diagnostic Team, order parts, schedule service, arrange transportation, and communicate next steps to customers.

Tier 3 Escalations Analyst / Cognizant Contractor at Waymo

Deliver high-quality escalations for Google/Waymo project. Diagnose and resolve complex issues, create test scenarios with engineers, perform root cause analysis, drive process improvements, meet SLAs, and handle high-profile internal escalations with sensitivity.

Service Support Specialist at Evolution Online Gaming

Ensure operational gaming tables, manage staffing, monitor critical applications, identify and escalate real-time incidents, and fix table/game irregularities. Prepare shift reports and handle ad hoc shift needs.

Member Experience Associate at Lake Trust Credit Union

Uncover member needs to assist in financial goal achievement. Process transactions via remote technology, maintain expert product knowledge, provide branch services, pursue ongoing development, and ensure regulatory compliance.

Service Assistant at Tesla Inc.

Vehicle cleaning and detailing; deliver vehicles between production, service, and sales; parts runner; maintain shop; assist with miscellaneous tasks.

Contact Center Agent at One Detroit Credit Union

Handle inbound member calls, troubleshoot problems, provide information, and address inquiries regarding credit union products/services.

Member Care Agent at Delta Community Credit Union

Provide fast, high-quality service to members via call center, managing accounts, promotions, card assistance, and fraud claims.

Warranty Advisor / Aerotek Contractor at General Motors

Process customer warranty claims, reimbursements, and inquiries; operate online case manager and related applications in a high-volume environment; advocate for customer and brand resolutions.