Sargun Singh

Built scalable deployment pipelines using batch scripts or PowerShell for hardware configurations. Managed IT asset lifecycle including inventory, deployments, and security via ServiceNow. Resolved 500+ help desk tickets for hardware, software, and network support issues via ServiceNow. Provided real-time technical support for employees via helpdesk line. Led implementation of new security protocols and system updates across organization.

Developed internal tools using Python to automate IT support tasks. Resolved 250+ technical support tickets for 200+ employees. Collaborated with security teams to implement system updates and patches. Worked with cross-functional teams, including developers, cybersecurity technicians, and product managers.

Founded and run a growing tech business delivering websites, apps, and AI solutions. Develop full-stack products using modern web and machine learning tools. Manage all client projects, communications, and end-to-end delivery.