Bernardita Galoppo

Managed groups of 28–34 students, ensuring safety and engagement during activities. Elevated overall student satisfaction from 4.0 to 4.5 out of 5.0, achieving the highest Net Promoter Score of 35.7/40 for the groups. Created travel and activities content and led group activities in Malta.

Full-time Business Analyst and QA Specialist; remote assignment focused on analysis, quality assurance and facilitating project delivery.

Remote role focusing on group leadership and delivering engaging educational activities. Managed groups of 28–34 students, ensuring safety and meeting their needs while keeping activities enjoyable. Elevated overall student satisfaction from 4.0 to 4.5 out of 5.0; coordinated excursions for over 130 students to key landmarks in Malta, ensuring smooth transportation and seamless experiences.