Available to hire
Hi there! I’m Angel Mae B., a motivated and dependable professional with a collaborative mindset and strong organizational skills. I’ve led teams, managed customer service operations, and driven improvements in fast-paced environments, from contact centers to luxury retail. I’m comfortable using Trello, Slack, Canva, and other collaboration tools to keep workstreams aligned and productive.
I’m passionate about learning new challenges, growing my abilities, and delivering tangible results. I enjoy creating engaging social media content, marketing materials, and streamlined processes that boost efficiency and customer satisfaction.
Language
English
Fluent
Work Experience
Team Leader / Operations at Convergys / Concentrix Philippines
January 27, 2014 - PresentLed operations and team performance for BPO operations at Northgate Cyberzone, Alabang. Responsible for coaching, production metrics, scheduling, issue resolution, and cross-functional collaboration to ensure service levels and customer satisfaction.
Customer Service Representative at First Source Limited
December 31, 2014 - October 3, 2025Handled inbound customer inquiries, resolved escalated issues, maintained customer satisfaction metrics, and supported onboarding of new processes within the Northgate Cyberzone operation in Alabang.
Customer Service Representative at APAC
November 30, 2012 - October 3, 2025Provided customer support for Bacolod City operations; handled inquiries and service requests, ensuring timely resolution and quality service.
Education
Bachelor of Elementary Education at Philippine Normal University Cadiz City, Negros Occidental
January 1, 2012 - January 1, 2012Qualifications
Industry Experience
Media & Entertainment, Professional Services, Retail, Telecommunications
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