I have successfully completed the Digital Marketing practical course_Phone details not available. Sign in: https://www.twine.net/signup_ to 2023-11-27). Since then I’ve started producing content for my social media platforms (Instagram, TikTok, YouTube) and developing a personal blog to showcase my marketing knowledge.
I reach out to customers through email, live chat, and phone to resolve issues on a daily basis, and I’ve contributed to building a positive image of the company. I have experience communicating with other sellers and monitoring feedback on platforms like Shopper Approved, eBay, Trustpilot, and Site Jabber. My core responsibilities include creating and maintaining onboarding materials (documentation, FAQ, guides, manuals, instructions, policies); writing and improving articles (knowledge base); AI optimization and chatbot development; analyzing customer journeys and monitoring competitors; designing onboarding workshops and training (tests, presentations, quizzes); onboarding newcomers via emails, chats and phone assessments. I am currently serving as Senior Customer Support Representative and Onboarding Manager.
Experience Level
Language
Work Experience
Education
Qualifications
Industry Experience
Experience Level
Hire a Content Creator
We have the best content creator experts on Twine. Hire a content creator in Warszawa today.