I have successfully completed the Digital Marketing practical course_Phone details not available. Sign in: https://www.twine.net/signup_ to 2023-11-27). Since then I’ve started producing content for my social media platforms (Instagram, TikTok, YouTube) and developing a personal blog to showcase my marketing knowledge. I reach out to customers through email, live chat, and phone to resolve issues on a daily basis, and I’ve contributed to building a positive image of the company. I have experience communicating with other sellers and monitoring feedback on platforms like Shopper Approved, eBay, Trustpilot, and Site Jabber. My core responsibilities include creating and maintaining onboarding materials (documentation, FAQ, guides, manuals, instructions, policies); writing and improving articles (knowledge base); AI optimization and chatbot development; analyzing customer journeys and monitoring competitors; designing onboarding workshops and training (tests, presentations, quizzes); onboarding newcomers via emails, chats and phone assessments. I am currently serving as Senior Customer Support Representative and Onboarding Manager.

Daria Zoricheva

I have successfully completed the Digital Marketing practical course_Phone details not available. Sign in: https://www.twine.net/signup_ to 2023-11-27). Since then I’ve started producing content for my social media platforms (Instagram, TikTok, YouTube) and developing a personal blog to showcase my marketing knowledge. I reach out to customers through email, live chat, and phone to resolve issues on a daily basis, and I’ve contributed to building a positive image of the company. I have experience communicating with other sellers and monitoring feedback on platforms like Shopper Approved, eBay, Trustpilot, and Site Jabber. My core responsibilities include creating and maintaining onboarding materials (documentation, FAQ, guides, manuals, instructions, policies); writing and improving articles (knowledge base); AI optimization and chatbot development; analyzing customer journeys and monitoring competitors; designing onboarding workshops and training (tests, presentations, quizzes); onboarding newcomers via emails, chats and phone assessments. I am currently serving as Senior Customer Support Representative and Onboarding Manager.

Available to hire

I have successfully completed the Digital Marketing practical course_Phone details not available. Sign in: https://www.twine.net/signup_ to 2023-11-27). Since then I’ve started producing content for my social media platforms (Instagram, TikTok, YouTube) and developing a personal blog to showcase my marketing knowledge.

I reach out to customers through email, live chat, and phone to resolve issues on a daily basis, and I’ve contributed to building a positive image of the company. I have experience communicating with other sellers and monitoring feedback on platforms like Shopper Approved, eBay, Trustpilot, and Site Jabber. My core responsibilities include creating and maintaining onboarding materials (documentation, FAQ, guides, manuals, instructions, policies); writing and improving articles (knowledge base); AI optimization and chatbot development; analyzing customer journeys and monitoring competitors; designing onboarding workshops and training (tests, presentations, quizzes); onboarding newcomers via emails, chats and phone assessments. I am currently serving as Senior Customer Support Representative and Onboarding Manager.

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Language

English
Advanced
Spanish; Castilian
Advanced
Polish
Advanced
Belarusian
Fluent
Russian
Fluent

Work Experience

Senior Customer Support Representative at Devxed
December 31, 2024 - October 4, 2025
Reached out to customers through email, live chat and phone to resolve their problems on a daily basis; created a positive image of the company; communicated with other sellers; monitored positive and negative feedback on platforms such as Shopper Approved, eBay, TrustPilot, Site Jabber; main tasks included creation, maintenance and actualization of onboarding materials (documentation, FAQ, guides, manuals, instructions, policy); writing and improvement of articles (knowledge base); AI optimization and chatbot development; analyzing customers' journey and monitoring competitors; creating workshops and handling training (tests, presentations, quizzes, etc.); onboarding newbies (emails, chats and phone assessments).
Onboarding Manager at Mocnysoft
December 31, 2022 - October 4, 2025
Onboarding manager responsible for onboarding processes and materials; coordinated onboarding activities; led workshops and training; managed onboarding communications and assessments.

Education

Bachelor's degree in Public Relations at Minsk State Linguistic University
January 11, 2030 - October 4, 2025
at Minsk State Linguistic University
January 11, 2030 - October 4, 2025
at Minsk State Linguistic University
January 11, 2030 - October 4, 2025

Qualifications

Digital Marketing (course)
July 10, 2023 - November 27, 2023
Personal Blog (Online course)
January 1, 2024 - October 4, 2025
Digital Marketing course
July 10, 2023 - November 27, 2023
Personal blog course
January 11, 2030 - January 1, 2024

Industry Experience

Media & Entertainment, Professional Services, Education, Software & Internet