Available to hire
I am a motivated and adaptable professional with a strong foundation in e-commerce, technical support, platform operations, and digital content management.
I excel at troubleshooting, collaborating with cross-functional teams to optimize workflows and improve user experience. I have hands-on experience with content publishing, QA, and SEO-aligned optimization, and I thrive in fast-paced environments where I can contribute value and drive impactful results.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Russian
Fluent
English
Advanced
Polish
Beginner
Work Experience
Customer Support Manager (Part-Time) at LiveXP Startup
September 1, 2025 - October 21, 2025Efficiently assisted tutors and students with technical and operational issues, ensuring seamless interactions on the platform. Troubleshot and resolved customer inquiries related to scheduling, payments, and platform usage. Collaborated with cross-functional teams to improve workflows and enhance the overall user experience, maintaining a 95% satisfaction rate through proactive, customer-centric support strategies.
Customer Support Manager (Part-Time) at LiveXP Startup
September 1, 2025 - October 5, 2025Efficiently assisted tutors and students with technical and operational issues, ensuring seamless interactions on the platform. Troubleshot and resolved inquiries related to scheduling, payments, and platform usage. Collaborated with cross-functional teams to improve workflows and enhance the overall user experience, while maintaining a 95% satisfaction rate through proactive and customer-centric support strategies.
Junior Platform Operations Specialist at TheSoul Publishing
May 1, 2025 - October 21, 2025Supporting operations across Meta platforms (Facebook, Instagram, Threads) and Russian platforms including Rutube, Yandex Dzen, and VK. Handling troubleshooting, policy compliance checks, operational issues affecting content publication and monetization, coordinating page setup, access management, and content launches across multiple social media platforms. Collaborating with cross-functional teams to streamline workflows and improve operational efficiencies. Developing documentation and knowledge bases to support scalability. Assisting in onboarding new content projects, updating templates in Asana, and aligning tasks with strategic goals. Supporting SEO, digital content best practices, and CMS management to enhance publishing outcomes.
Technical Customer Support Representative at Billtrust
October 1, 2024 - October 21, 2025Prioritized customer needs and expectations, ensuring a positive and productive customer engagement. Demonstrated strong technical expertise in troubleshooting and resolving technical issues, enhancing customer satisfaction and efficiency. Collaborated with cross-functional teams to identify, analyze, and implement solutions to complex technical challenges, optimizing workflows and processes.
E-commerce Data Analyst (Fixed Contract) at Firstmovr
October 1, 2024 - October 21, 2025Conducted data analysis to identify market trends and optimize e-commerce strategies. Streamlined data collection and reporting processes, improving operational efficiency by 20%. Provided actionable insights on customer behavior to enhance marketing campaigns.
Technical Customer Support Representative at Billtrust
October 1, 2024 - October 5, 2025Prioritized customer needs and expectations, ensuring a positive and productive customer engagement. Demonstrated strong technical expertise in troubleshooting and resolving technical issues, enhancing customer satisfaction and efficiency. Collaborated with cross-functional teams to identify, analyze, and implement solutions to complex technical challenges, optimizing workflows and processes.
E-commerce Data Analyst at Firstmovr
October 1, 2024 - October 5, 2025Conducted data analysis to identify market trends and optimize e-commerce strategies. Streamlined data collection and reporting processes, improving operational efficiency by 20%. Provided actionable insights on customer behavior, enhancing the effectiveness of marketing campaigns.
Junior Platform Operations Specialist at TheSoul Publishing
April 1, 2024 - PresentSupporting operations across Meta platforms (Facebook, Instagram, Threads) and Russian platforms including Rutube, Yandex Dzen, and VK; handling troubleshooting, policy compliance checks, and operational issues affecting content publication and monetization; coordinating page setup, access management, and content launches across multiple social media platforms; collaborating with cross-functional teams to streamline workflows and improve operational efficiencies; developing operational documentation and knowledge bases; onboarding new content projects and updating templates in Asana; aligning operational tasks with strategic goals and optimizing publishing outcomes.
Junior Operations Specialist in Airline Operations at AirHelp Ltd.
October 1, 2023 - October 21, 2025Troubleshooting and problem-solving tasks related to internal systems. Enhanced reporting and escalation processes. Processed over 1,000 customer cases and payment reminders with a 95% quality rate. Supported in establishing and maintaining good relationships with airlines by seeking contacts and introducing improvements in cooperation. Mentored and coached junior customer support representatives, fostering a collaborative learning environment.
Junior Operations Specialist in Airline Operations at AirHelp Ltd.
October 1, 2023 - October 5, 2025Troubleshooting and problem-solving tasks related to internal systems. Enhanced reporting and escalation processes within the company. Processed over 1,000 customer cases and payment reminders with a 95% quality rate. Supported in establishing and maintaining good relationships with airlines by identifying contacts and proposing improvements. Mentored and coached junior customer support representatives, promoting knowledge sharing and problem-solving.
Technical Support Specialist at FutureCareConsultants Ltd.
July 1, 2022 - October 21, 2025Efficiently resolved technical inquiries, maintaining a 98% customer satisfaction rate. Clearly communicated technical information to both technical and non-technical clients, created and maintained technical documentation, and ensured knowledge sharing. Regularly delivered recommendations to improve team performance and solve recurring problems.
Technical Support Specialist at FutureCareConsultants Ltd.
July 1, 2022 - October 5, 2025Efficiently resolving technical inquiries, maintaining a 98% customer satisfaction rate. Communicated technical information clearly and concisely to technical and non-technical clients, created and maintained technical documentation, ensuring knowledge sharing. Regularly delivered recommendations to improve team performance and establish best practices for solving recurring issues.
Education
Bachelor of General Aviation Management at University in Rzeszow, Poland
October 1, 2020 - July 1, 2023Exchange Program (Erasmus) at Universidad Europea de Madrid
September 1, 2021 - February 1, 2022Bachelor of E-marketing & Programming at Minsk, Belarus
September 1, 2017 - July 1, 2023Exchange Program at Universidad Europea de Madrid
September 1, 2021 - February 1, 2022Qualifications
Certification of sufficient knowledge of Social Media Marketing, SEO, Analytics and Instagram/Facebook Marketing
January 11, 2030 - October 5, 2025Project Management Certification
January 11, 2030 - October 5, 2025Customer Service and Technical Support Fundamentals
January 11, 2030 - October 5, 2025Fundamentals of Digital Marketing
January 11, 2030 - October 5, 2025SheCodesPro and CodeGirlSchool (web-programming languages course)
January 11, 2030 - October 5, 2025CodeGirlSchool (web-programming languages course)
January 11, 2030 - October 5, 2025The Soul Academy in Mastering SEO for social media
January 11, 2030 - October 5, 2025Bachelor of General Aviation Management
October 1, 2020 - July 1, 2023Bachelor of E-marketing & Programming
September 1, 2017 - July 1, 2023Certification of sufficient knowledge of Social Media Marketing, SEO, Analytics and Instagram/Facebook Marketing
January 11, 2030 - October 21, 2025Project Management
January 11, 2030 - October 21, 2025Customer Service and Technical Support Fundamentals
January 11, 2030 - October 21, 2025Fundamentals of Digital Marketing
January 11, 2030 - October 21, 2025SheCodesPro and CodeGirlSchool (web-programming languages course)
January 11, 2030 - October 21, 2025TheSoul Academy in Mastering SEO for social media
January 11, 2030 - October 21, 2025Industry Experience
Software & Internet, Media & Entertainment, Education, Professional Services, Travel & Hospitality, Financial Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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