I have a diverse background in customer service, sales, and administrative support. My journey has allowed me to develop strong communication and interpersonal skills while adapting to continuous changes in various work environments. I enjoy networking and finding innovative solutions to meet client needs, which has contributed to my success in previous roles. I am passionate about delivering excellent service and am always eager to learn and grow within my field. In my free time, I engage in graphic design and explore new software tools to enhance my skills. I take pride in staying updated with the latest industry trends and am excited to bring my unique experiences to future opportunities.…

Mohamed Mahmoud Mohamed Abdelwahab Elfal

I have a diverse background in customer service, sales, and administrative support. My journey has allowed me to develop strong communication and interpersonal skills while adapting to continuous changes in various work environments. I enjoy networking and finding innovative solutions to meet client needs, which has contributed to my success in previous roles. I am passionate about delivering excellent service and am always eager to learn and grow within my field. In my free time, I engage in graphic design and explore new software tools to enhance my skills. I take pride in staying updated with the latest industry trends and am excited to bring my unique experiences to future opportunities.…

Available to hire

I have a diverse background in customer service, sales, and administrative support. My journey has allowed me to develop strong communication and interpersonal skills while adapting to continuous changes in various work environments. I enjoy networking and finding innovative solutions to meet client needs, which has contributed to my success in previous roles. I am passionate about delivering excellent service and am always eager to learn and grow within my field.
In my free time, I engage in graphic design and explore new software tools to enhance my skills. I take pride in staying updated with the latest industry trends and am excited to bring my unique experiences to future opportunities.

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Language

Arabic
Fluent
Portuguese
Advanced
English
Advanced

Work Experience

Administrative Assistant at B Protect
June 30, 2014 - October 5, 2025
Performed the functions of a Sales Prospector and other secretarial functions, including travel to public offices and client visits. I focused on networking to seek new clients and increase sales, interviewing prospective clients to determine the appropriate insurance policy.
Commercial Agent at Modern Europa Tours
May 31, 2017 - October 5, 2025
Promoted and marketed the business, dealt with customer queries, provided advice about visas or passports, and organized tours while meeting sales targets.
Customer Service Representative at Teleperformance
April 21, 2023 - October 5, 2025
Adapted to continuous changes, utilized knowledge resources to answer client inquiries, and provided white glove customer service for a high-profile e-commerce project.
Administrative Assistant at B Protect
June 30, 2014 - June 30, 2014
Performed the functions of a Sales Prospector and other secretarial functions, traveled to public offices, and visited clients and potential new clients.
Commercial Agent at Modern Europa Tours
May 31, 2017 - May 31, 2017
Promoted and marketed the business, dealt with customer queries and complaints, and organized tours.
Customer Service Representative at Teleperformance
April 21, 2023 - April 21, 2023
Adapted to continuous changes through active research, answered client inquiries, and provided support for government campaigns.

Education

Diploma in Graphic Design at YAT Learning Solutions Center
May 14, 2011 - May 14, 2011
Law College (Drop Out) at Al Azhar University
July 1, 2014 - October 5, 2025
Diploma in Graphic Design at YAT learning solutions center
May 14, 2011 - May 14, 2011
Law College (Drop Out) at Al Azhar University
July 1, 2014 - October 29, 2025
International Computer Driving License at European Computer Driving License Foundation
February 24, 2009 - February 24, 2009

Qualifications

Autodesk 3ds Max 2010: Design Visualization Course
December 30, 2010 - December 30, 2010
International Computer Driving License
January 11, 2030 - October 5, 2025
Microsoft Office Diploma
January 11, 2030 - October 5, 2025
Adobe Illustrator
January 11, 2030 - October 5, 2025
Autodesk 3DS MAX 2010: Design Visualization Course
December 30, 2010 - December 30, 2010
Driving Licence B1
January 11, 2030 - October 29, 2025
Driving Licence B
January 11, 2030 - October 29, 2025

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