Sanele Toko

Work Experience

Back Office Administrator at Teleperfomance SA
February 1, 2024 - Present
Back office agent supporting Zopa Bank; performed administrative tasks, data handling, and cross-team coordination.
Customer Service Representative (CSR) at Teleperformance
February 1, 2024 - Present
Zopa Bank customer service team member; provided customer support and maintained records.
Sous Chef at 78 Havelock
February 1, 2024 - October 12, 2025
Culinary role after completing N6 Hospitality and Catering Services; assisted head chef and managed kitchen operations.
Sales Consultant / Senior Associate at WNS Global Services
January 1, 2020 - October 12, 2025
Sales and client service for Telkom; provided sales support and service delivery.
Customer Service Agent at WNS Global Services
January 1, 2020 - October 12, 2025
Customer service for Telkom Mobile Prepaid; handled inquiries and support.
Sales Consultant at 3iSolutions / Braizer Consulting Services (BCS)
November 30, 2019 - October 12, 2025
UK Claims PPI sales; provided product information and customer support.
Sales Consultant at ARS (Affordable Repayment Solutions)
May 31, 2018 - October 12, 2025
Debt counselling-related sales and guidance in line with National Credit Act.
Sales / Guest Services at Numetro Cinemas
December 31, 2017 - October 12, 2025
Ticket sales and customer service at Canal Walk; general guest services.

Education

Diploma in Retail Business Management at Cape Peninsula University of Technology
February 1, 2025 - October 12, 2025
N6 Certificate in Hospitality and Catering Services at PE College (Russell Road Campus)
February 1, 2021 - December 1, 2023
Matric at Paterson High School
January 1, 2011 - December 31, 2015

Qualifications

Hospitality and Catering Services N6
February 1, 2021 - December 1, 2023
Barista
October 1, 2023 - November 30, 2023
Sales Consultant
September 1, 2019 - June 30, 2020
Work4ALiving
March 1, 2016 - May 31, 2016

Industry Experience

Retail, Travel & Hospitality, Financial Services, Telecommunications, Professional Services, Media & Entertainment