I'm Charlotte Chan Rong Xuan, a customer-focused research operations professional and former designer with experience across Asia-Pacific markets. I turn customer feedback into product and operations improvements through structured listening, clear documentation, and cross-cultural empathy. Through my work across design and research, I collaborate with cross-functional teams to translate insights into actionable strategies that enhance user experiences and business outcomes.

Charlotte Chan Rong Xuan

I'm Charlotte Chan Rong Xuan, a customer-focused research operations professional and former designer with experience across Asia-Pacific markets. I turn customer feedback into product and operations improvements through structured listening, clear documentation, and cross-cultural empathy. Through my work across design and research, I collaborate with cross-functional teams to translate insights into actionable strategies that enhance user experiences and business outcomes.

Available to hire

I’m Charlotte Chan Rong Xuan, a customer-focused research operations professional and former designer with experience across Asia-Pacific markets. I turn customer feedback into product and operations improvements through structured listening, clear documentation, and cross-cultural empathy.

Through my work across design and research, I collaborate with cross-functional teams to translate insights into actionable strategies that enhance user experiences and business outcomes.

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Language

English
Fluent
Chinese
Advanced

Work Experience

Graphic Designer at Beyond the Vines Pte Ltd
June 1, 2024 - Present
Exercise cross-functional stakeholder management to design and execute marketing campaigns across local and international markets. Develop multi-channel social media assets consistent with the brand’s design language throughout the consumer journey. Understand consumer preferences across different target markets to manage the different locales of the company website, including UI/UX and campaign visuals in different languages. Design and adapt graphics to support visual merchandising including clothing accessory labels, tags, and other product-related graphics. Manage internal communications by designing company handbook, presentation slides, name cards, and other corporate materials.
Graphic Designer at Atelier Hoko — BOOK? for Singapore Art Week
September 1, 2024 - October 6, 2025
Designed and produced graphics for a 2-month long multi-storey art exhibition during Singapore Art Week, ensuring brand alignment with the studio’s creative vision and enhancing the overall aesthetic experience. Created visually cohesive pamphlets and 30 unique bookmarks to support exhibition branding and visitor engagement. Developed wayfinding assets to guide visitors seamlessly across five storeys of the exhibition space.
Junior Research Operations at UX Army Pte Ltd
November 1, 2025 - Present
Support and develop a multi-market Gen AI initiative through qualitative research across Japan, Korea, India, and Bangladesh for a global financial services client, coordinate stakeholder alignment, market-level briefing and delivery tracking across local researchers and client contacts. Conducted 1-on-1 user interviews across multiple markets to surface pain points and unmet needs, translating insights into actionable recommendations for business. Served as the primary point of contact for client escalations, troubleshooting issues end-to-end with internal teams and ensuring consistent, high-quality service across concurrent projects. Built and maintained structured documentation and trackers to centralise customer/project information, ensuring team-wide visibility and faster issue resolution. Managed end-to-end research operations across multiple concurrent projects, translating research objectives into screeners, recruitment logic, and quota requirements, and oversaw participant eli
Graphic Designer at Atelier Hoko
May 24, 2024 - September 2, 2024
Designed and produced graphics for a 2-month multi-storey art exhibition during Singapore Art Week, ensuring brand alignment with the studio’s creative vision and enhancing the overall aesthetic experience. Created visually cohesive pamphlets and 30 unique bookmarks to support exhibition branding and visitor engagement. Developed wayfinding assets to guide visitors seamlessly across five storeys of the exhibition space.
Graphic Design Intern at Oxygen Studios Pte Ltd
May 1, 2023 - July 1, 2023
Collaborated with senior designers and junior art directors to assist and design publications for clients. Participated in the full design process from concept to completion, taking ownership of projects and delivering them on time and within scope. Developed marketing collaterals including EDMs, banners, and email signatures. Contributed to photo shoots to ensure visuals aligned with brand identity. Adapted to evolving project requirements and client feedback to meet objectives effectively.
Assistant Honorary General Secretary at Junior Common Room Committee
September 1, 2021 - September 1, 2022
Head of in-person and online publicity for all events in the academic year. Managed design of collaterals, champion banners and social media posts for events for residential halls. Designed and produced residential hall T-shirts and merchandise for residents to purchase.

Education

Bachelor of Fine Arts, Major in Visual Communication at Nanyang Technological University, Singapore
August 1, 2020 - May 1, 2024
Diploma in Architecture at Nanyang Polytechnic, Singapore
April 1, 2017 - May 1, 2020
Bachelor of Fine Arts, Major in Visual Communication at Nanyang Technological University
August 1, 2020 - May 1, 2024
Diploma in Architecture at Nanyang Polytechnic
April 1, 2017 - May 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Education, Professional Services, Retail, Software & Internet, Other, Consumer Goods, Financial Services