Available to hire
I’m a multilingual designer and customer-focused professional with 12+ years in design, 10 years in social media moderation, and 7 years in B2B tourism. I blend creative design with strong client support to boost satisfaction and engagement across global brands. My work spans logo design, web branding, branding strategies, and content creation, along with translation and international travel coordination.
I work across Istanbul, Beirut, and Kuala Lumpur, delivering clear visuals and seamless experiences. I value collaboration, adaptability, and delivering consistent results for diverse clients and teams.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
French
Fluent
Turkish
Fluent
Italian
Intermediate
Spanish; Castilian
Intermediate
Work Experience
Social Media Moderator at Philip Morris International
September 30, 2022 - October 6, 2025Curated and moderated content on Facebook, Twitter, and YouTube; increased engagement by 30% through strategic content boosting; ensured brand consistency and global standards compliance.
Social Media Moderator at Philip Morris International
September 30, 2022 - October 6, 2025Curated and moderated content on Facebook, Twitter, and YouTube; increased engagement by 30% through strategic content boosting and moderation; ensured brand consistency and compliance with global community standards.
Social Media Moderator at Philip Morris International
September 1, 2022 - October 6, 2025Curated and moderated content on Facebook, Twitter, and YouTube. Increased engagement by 30% through strategic content boosting and moderation. Ensured brand consistency and compliance with global community standards.
Social Media Moderator at Philip Morris International
September 1, 2022 - October 6, 2025Curated and moderated content on Facebook, Twitter, and YouTube; increased engagement by 30% through strategic content boosting; ensured brand consistency and compliance with global community standards.
Operations Manager (Freelance) at Orchid Curated Travel
August 31, 2022 - October 6, 2025Designed websites and branding; directed social media campaigns; managed B2B reservations and ensured timely delivery of premium travel services.
Operations Manager (Freelance) at Orchid Curated Travel
August 31, 2022 - October 6, 2025Designed websites and branding materials, raising client visibility by 25%. Directed social media campaigns to strengthen online presence. Managed B2B reservations and ensured timely delivery of premium travel services.
Operations Manager (Freelance) at Orchid Curated Travel
August 1, 2022 - October 6, 2025Designed websites and branding materials, raising client visibility by 25%. Directed social media campaigns to strengthen online presence. Managed B2B reservations and ensured timely delivery of premium travel services.
Operations Manager (Freelance) at Orchid Curated Travel
August 1, 2022 - October 6, 2025Designed websites and branding materials, raising client visibility by 25%; directed social media campaigns to strengthen online presence; managed B2B reservations and ensured timely delivery of premium travel services.
Reservation Executive Worldwide at Plaza DMC
July 31, 2022 - October 6, 2025Handled 50+ monthly group bookings for B2B and customized travel clients; coordinated logistics for conferences and exhibitions, ensuring seamless delivery.
Reservation Executive Worldwide at Plaza DMC
July 31, 2022 - October 6, 2025Handled 50+ monthly group bookings for B2B and customized travel clients. Coordinated logistics for conferences and exhibitions, ensuring seamless delivery.
Reservation Executive Worldwide at Plaza DMC
July 1, 2022 - October 6, 2025Handled 50+ monthly group bookings for B2B and customized travel clients. Coordinated logistics for conferences and exhibitions, ensuring seamless delivery.
Reservation Executive Worldwide at Plaza DMC
July 1, 2022 - October 6, 2025Handled 50+ monthly group bookings for B2B and customized travel clients; coordinated logistics for conferences and exhibitions, ensuring seamless delivery.
Senior Customer Service Representative at Teleperformance
August 1, 2020 - PresentLed daily support operations across phone, email, and chat; resolved 95% of inquiries on first contact; mentored new agents; improved onboarding efficiency by 20%; contributed to customer satisfaction score of 94%.
Senior Customer Service Representative at Teleperformance
August 1, 2020 - PresentLed daily support operations across phone, email, and chat; achieved 95% first-contact resolution and above-target service levels. Mentored new agents, improving onboarding efficiency by 20%. Collaborated with quality and technical teams to streamline workflows and boost customer satisfaction to 94%.
Senior Customer Service Representative at Teleperformance
August 1, 2020 - PresentLead daily support operations across phone, email, and chat, ensuring timely and accurate issue resolution. Resolved 95% of customer inquiries on first contact, consistently maintaining above-target service levels. Mentored and trained new agents, improving onboarding efficiency and team performance by 20%. Collaborated with quality and technical teams to streamline workflows and boost customer satisfaction to 94%. Recognized for outstanding professionalism and empathy in handling complex client cases.
Senior Customer Service Representative at Teleperformance
August 1, 2020 - PresentLed daily support operations across phone, email, and chat; resolved 95% of inquiries on first contact; mentored new agents; improved onboarding, workflows, and customer satisfaction to 94%.
Senior Program Coordinator at G&T
October 31, 2018 - October 6, 2025Designed and implemented after-school programs; developed curricula in arts, robotics, and mental math to boost student participation and engagement.
Senior Program Coordinator at G&T
October 31, 2018 - October 6, 2025Designed and implemented after-school programs, boosting student participation by 20%. Developed curricula in arts, robotics, and mental math to enhance student engagement.
Senior Program Coordinator at G&T;
October 1, 2018 - October 6, 2025Designed and implemented after-school programs, boosting student participation by 20%. Developed curricula in arts, robotics, and mental math to enhance student engagement.
Senior Program Coordinator at G&T;
October 1, 2018 - October 6, 2025Designed and implemented after-school programs, boosting student participation by 20%; developed curricula in arts, robotics, and mental math to enhance student engagement.
Freelance Professional at Self-Employed
January 1, 2012 - PresentDelivered logo and branding design for 30+ clients; built websites; provided translation services; coordinated B2B travel logistics; photographed and edited portraits for 100+ clients.
Freelance Professional at Self-employed
January 1, 2012 - PresentProvided end-to-end design and branding services for 30+ clients, including logos, websites, and branding packages, boosting market presence. Delivered translation services (live and written) for multilingual businesses. Coordinated B2B travel packages and logistics for diverse international clients. Photographed and edited portraits for 100+ clients.
Freelance Professional at Self-employed
January 1, 2012 - PresentBoosted client social media engagement by up to 40% across Facebook, Twitter, and YouTube. Designed logos, websites, and branding for 30+ clients, strengthening their market presence. Delivered translation services (live and written) to support multilingual businesses. Coordinated B2B travel packages and logistics for diverse international clients. Photographed and edited portraits for 100+ satisfied clients.
Freelance Professional at Self-employed
January 1, 2012 - PresentFreelance designer and translator delivering logos, websites, branding, and live/written translation for multilingual businesses; boosted client social media engagement across Facebook, Twitter, and YouTube by up to 40%; coordinated B2B travel packages; photographed and edited portraits for 100+ clients.
Education
Digital Arts Diploma at New York University
January 1, 2013 - January 1, 2014Turkologi, Turkish Language & Literature at Yunus Emre Enstitüsü
January 1, 2018 - January 1, 2018Web Design at New Horizons / Microsoft
January 1, 2015 - January 1, 2015Graphic Design / Digital Arts at LU University
January 1, 2013 - January 1, 2013Digital Arts Diploma at New York University
January 1, 2013 - January 1, 2014Turkologi, Turkish Language & Literature at Yunus Emre Enstitüsü
January 1, 2018 - January 1, 2018Web Design at New Horizons / Microsoft
January 1, 2015 - January 1, 2015Graphic Design / Digital Arts at LU University
January 1, 2013 - January 1, 2013Digital Arts Diploma at New York University
January 1, 2013 - December 31, 2014Turkologi – Turkish Language & Literature (C2) at Yunus Emre Enstitüsü
January 1, 2018 - December 31, 2018Web Design at New Horizons / Microsoft
January 1, 2015 - December 31, 2015Graphic Design / Digital Arts at LU University
January 1, 2013 - December 31, 2013Digital Arts Diploma at New York University
January 1, 2013 - December 31, 2014Turkologi at Yunus Emre Enstitüsü
January 1, 2018 - December 31, 2018Web Design at New Horizons / Microsoft
January 1, 2015 - December 31, 2015Graphic Design / Digital Arts at LU University
January 1, 2013 - December 31, 2013Qualifications
Fashion Illustration & Character Design
January 1, 2020 - October 6, 2025Digital Doodling
January 1, 2020 - October 6, 2025Creative Writing Workshop
January 1, 2018 - October 6, 2025Portrait Photography
January 1, 2014 - October 6, 2025Fashion Illustration & Character Design
January 1, 2020 - October 6, 2025Digital Doodling
January 1, 2020 - October 6, 2025Creative Writing Workshop
January 1, 2018 - October 6, 2025Portrait Photography
January 1, 2014 - October 6, 2025Fashion Illustration & Character Design
January 1, 2020 - October 6, 2025Digital Doodling
January 1, 2020 - October 6, 2025Creative Writing Workshop
January 1, 2018 - October 6, 2025Portrait Photography
January 1, 2014 - October 6, 2025Fashion Illustration & Character Design
January 1, 2020 - December 31, 2020Digital Doodling
January 1, 2020 - December 31, 2020Creative Writing Workshop
January 1, 2018 - December 31, 2018Portrait Photography
January 1, 2014 - December 31, 2014Industry Experience
Travel & Hospitality, Professional Services, Media & Entertainment, Software & Internet, Education, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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