Muthazhagan Jayavelu

Managed pre-sales, post-sales, and after-sales processes to drive customer engagement and satisfaction. Led focus group campaigns to gather insights and improve product positioning. Developed and executed customer retention strategies to enhance loyalty and long-term business growth. Conducted sales forecasting, lead generation, and negotiation to meet revenue targets. Collaborated with cross-functional teams to streamline sales pipelines and client onboarding.

Managed pre-sales, post-sales, and after-sales processes to drive customer engagement and satisfaction. Led focus group campaigns to gather insights and improve product positioning. Developed and executed customer retention strategies to enhance loyalty and long-term growth. Conducted sales forecasting, lead generation, and negotiation to meet revenue targets. Collaborated with cross-functional teams to streamline sales pipelines and client onboarding.

Skilled in requirements gathering, analysis, and change management using Agile, Waterfall, and SAFe methodologies. Proficient in user stories, Kanban, negotiation, business relationship management, and calendar coordination to enhance process efficiency and stakeholder collaboration. Performed in-depth research and analysis of Edtech data across the Mexico region, maintaining and updating databases for on-site marketing and sales teams. Retrieved data from Spartaxx (in-house application) via SQL Server and synchronized with DOMO for seamless data integration and analysis.