I am a bilingual Supervisor, Customer Service Advisor, and Business Development Professional with a proven ability to lead teams, resolve customer inquiries, and prevent issues. I communicate effectively with stakeholders, use tools to deliver accurate solutions, and train new team members. My background in multimedia production helps me design graphic and audiovisual materials for internal and external communication. I am a data-driven professional who pursued the Google Data Analytics Professional Certificate to turn complex datasets into actionable insights. I excel at data visualization, database management, and turning information into growth strategies. I also have hands-on experience in social media planning, brand design, and multimedia production.

Daniel Santiago Gomez Bonilla

I am a bilingual Supervisor, Customer Service Advisor, and Business Development Professional with a proven ability to lead teams, resolve customer inquiries, and prevent issues. I communicate effectively with stakeholders, use tools to deliver accurate solutions, and train new team members. My background in multimedia production helps me design graphic and audiovisual materials for internal and external communication. I am a data-driven professional who pursued the Google Data Analytics Professional Certificate to turn complex datasets into actionable insights. I excel at data visualization, database management, and turning information into growth strategies. I also have hands-on experience in social media planning, brand design, and multimedia production.

Available to hire

I am a bilingual Supervisor, Customer Service Advisor, and Business Development Professional with a proven ability to lead teams, resolve customer inquiries, and prevent issues. I communicate effectively with stakeholders, use tools to deliver accurate solutions, and train new team members. My background in multimedia production helps me design graphic and audiovisual materials for internal and external communication.

I am a data-driven professional who pursued the Google Data Analytics Professional Certificate to turn complex datasets into actionable insights. I excel at data visualization, database management, and turning information into growth strategies. I also have hands-on experience in social media planning, brand design, and multimedia production.

See more

Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

Junior Business Development Representative at Easygenerator
December 1, 2024 - October 7, 2025
Specialized in identifying and qualifying prospects, generating business opportunities, and establishing initial contact with potential clients through effective prospecting and communication strategies. Collaborated with the sales team to schedule meetings, followed up on leads, and kept CRM information up to date, contributing to business growth and optimizing the sales process.
Customer Service Supervisor at Amazon.com, Inc.
August 1, 2023 - October 7, 2025
Led diverse teams, resolved customer inquiries, and prevented issues. Communicated effectively with internal and external stakeholders, utilized tools for accurate solutions, and trained new team members. Demonstrated strong leadership, problem-solving, and exceptional customer service skills.
Communications Assistant at Cooperativa Febor, Bank of the Republic
April 1, 2021 - October 7, 2025
Dissemination of communicative information through various digital channels, elaboration of multimedia pieces for internal and external distribution, support for the Communications department, analysis of collected information to define the multimedia project's typology, design of the multimedia solution based on the analysis report, integration of multimedia elements following the established design, delivery of the multimedia application for customer satisfaction evaluation, and post-production to generate the final animation according to project specifications.

Education

High School Diploma at Liceo San Basilio Magno
January 1, 2018 - January 1, 2018
Associate’s Degree in Multimedia Production at SENA (Servicio Nacional de Aprendizaje)
January 1, 2019 - January 1, 2021
Bachelors Degree in Visual Design at Unipanamericana University
January 1, 2023 - October 7, 2025
Google Data Analytics Professional Certificate at Google
January 1, 2024 - October 7, 2025

Qualifications

Google Data Analytics Professional Certificate
January 1, 2024 - October 7, 2025

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Education, Retail