Roberta Miana Chouaib

Accounts Payable at Teleperformance

Remote outsourcing of accounting and financial services; processing payments; SAP-based tasks; providing financial information and services for clients as part of contractual relationships; handling bills, salaries and expenses.

Claims Department Specialist at Airbnb

Resolved client claims via email, phone or chat by gathering data for issues including property damage, natural disasters, death or theft and refunds for canceled stays; conducted investigations and mediations with clients.

Account Manager at Leroy Merlin Romania

Managed store operations including cash register area, recruitment and interviewing staff, training cashiers, inventory control, merchandising, planning sales objectives and coordinating customer service improvements; organized staff and processes across the store.

Account Manager at Leroy Merlin Romania

Role focused on staff management in the cash register area, hiring and interviewing, training cashiers, inventory and stock management, merchandising, planning sales targets, and optimizing store operations.

Accounts Payable at Teleperformance

Outsourced accounting and financial services for client companies; processed payments, salaries, and expenses; delivered financial information via SAP; supported finance operations and client relationships.

Claims Department / Resolutions Specialist at Airbnb

Managed and resolved client claims via email, phone, or chat; collected required data for issue resolution; assessed claims related to property damage, natural disasters, death or theft; issued refunds for canceled stays; contributed to process improvements.

Account Manager at Domeniul Coroanei Segarcea

Maintained relationships with buyers and engaged with new customers during international markets (China/Canada fairs, London wine expo, Paris wine expo); coordinated marketing activities and product presentation; supported sales planning.

Store Manager at Leroy Merlin Romania

Managed store operations, including staff hiring/training, cash register oversight, daily stock management, and inventory planning; coordinated local marketing efforts, events, and merchandising to drive sales and customer satisfaction.

Accounts Payable at Teleperformance

Accounting and financial services for companies through SAP; outsourcing of payments and accounting; client liaison; processing of bills, salaries and expenses.

Claims Department / Resolutions at Airbnb

Remote role handling claims and resolutions; investigations and mediation related to property damage, cancellations and refunds; internet/e-commerce and call-center/BPO context.

Administrative at AMAZMES SRL

Administrative duties including hiring, organizing cash register staff, quarterly employee evaluations, planning, merchandising, and team coordination.

Marketing National Director at AMAZMES SRL

Developed national marketing strategy; organized international fairs and wine tastings; staff training; branding, PR and promotions; store merchandising planning and event organization.

Director de Vânzări at Zara București SRL

Sales director responsible for leading the sales team, sales analysis, inventory planning, staff training, and overall store operations.