Available to hire
Hi, I’m Rawan Chaaban, a Marketing Specialist with an MSc in Business Marketing and two years of experience in advertising and marketing. I enjoy crafting creative content, driving campaigns, and building strong B2B relationships through CRM, with a track record of managing social media and delivering results for client accounts in the F&B and retail sectors.
I’m open to roles such as Marketing Executive, Marketing Specialist, Digital Marketing Specialist, Social Media Manager, Social Media Coordinator, and other positions related to the field of marketing.
Experience Level
Language
English
Fluent
Arabic
Fluent
French
Intermediate
Turkish
Intermediate
Work Experience
Operations Manager at Dishgraphy Agency
April 2, 2024 - PresentLead and oversee day-to-day operations, ensuring seamless execution of campaigns and projects across multiple client accounts in the F&B sector. Collaborate with the creative and content teams to align project goals, deadlines, and client expectations. Optimize internal processes to enhance efficiency, communication, and team coordination. Manage budgets, resource allocation, and timelines, ensuring all projects are delivered on time and within scope. Supervise client onboarding and communication to maintain high satisfaction and build strong, long-lasting relationships. Conduct performance assessments to identify growth opportunities and refine operational strategies.
Marketing Executive at Armada Retail Group
March 1, 2024 - October 7, 2025Coordinated the marketing of all franchise brands of ARMADA; Implemented marketing strategies, budgeting and analytics; Helped prepare marketing campaigns, trends monitoring and events planning for the group; Supervised the marketing strategies and management of social media accounts.
Junior Merchandiser at Armada Retail Group
March 1, 2024 - October 7, 2025Analyzed sales figures, market trends, and customer behavior to determine product needs, which helped forecast sales and profits for top management. Ensured retail staff are well informed on product details and promotions. Liaised between customers and company, as well as communicated with wholesale suppliers. Worked on the allocation and replenishment of the shipments. Prepared the creation of promotion files with the brand manager. Analyzed stock and followed up with the stores and warehouse needs.
E-Commerce Specialist at Vision & More
January 1, 2023 - October 7, 2025Monitored and responded to customers’ questions about online listed products. Increased sales by focusing on email marketing and launching a campaign on social media to increase traffic on the websites, in addition, focused on upselling and cross-selling to increase customer spending. Followed up on operating procedures of special departments, worked on CRM (Customer Relationship Management) software, and ensured quality customer service. Coordinated with the buy team to set up accurate SKUs for the websites’ database.
E-Commerce Specialist (B2B – Export Marketing) at Freelance (For Turkish firms)
July 1, 2022 - October 7, 2025Generated ads on Facebook and Instagram after creating content for publishing. Outreached and contacted potential customers and businesses that are interested in exportation.
Advertising Specialist at Lavana
July 1, 2022 - October 7, 2025Launched online products advertisements for a Saudi company. Handled photoshoot images for the products to be published across related social media platforms.
Assistant Store Manager at KOTON
June 1, 2021 - October 7, 2025Greeted and assisted customers in their shopping experience, while supervising the team on floor. Provided accurate information to customers’ queries that are retail-specific. Assisted in preparing metrics: KPIs (Key Performance Indicators) and UPTs (Units Per Transaction).
Operation Manager at Dishgraphy Agency
April 1, 2024 - PresentLead and oversee day-to-day operations, ensuring seamless execution of campaigns and projects across multiple client accounts in the F&B sector. Collaborate with the creative and content teams to align project goals, deadlines, and client expectations. Optimize internal processes to enhance efficiency, communication, and team coordination. Manage budgets, resource allocation, and timelines, ensuring all projects are delivered on time and within scope. Supervise client onboarding and communication to maintain high satisfaction and build strong, long-lasting relationships. Conduct performance assessments to identify growth opportunities and refine operational strategies.
Marketing Executive at Armada Retail Group
March 1, 2024 - October 7, 2025Coordinated the marketing of all franchise brands of Armada. Assisted in implementing marketing strategies, budgeting, and industry-specific analytics. Helped prepare marketing campaigns, monitor trends, and plan events for the group. Supervised marketing strategies and management of social media accounts. (Role included responsibilities of a Junior Merchandiser with emphasis on sales analytics, product knowledge, stock allocation, and promotions coordination.)
E-Commerce Specialist at Vision & More
January 1, 2023 - October 7, 2025Monitored and responded to customers’ questions about online listed products. Increased sales by focusing on email marketing and launching a campaign on social media to increase traffic on the websites, plus upselling and cross-selling to raise customer spend. Followed operating procedures of specialized departments, worked with CRM software, and ensured quality customer service. Coordinated with the buy team to set up accurate SKUs for the website databases.
E-Commerce Specialist (B2B – Export Marketing) at Freelance (For Turkish firms)
July 1, 2022 - October 7, 2025Generated ads on Facebook and Instagram after creating content for publishing. Outreached and contacted potential customers and businesses interested in export.
Advertising Specialist at Lavana
July 1, 2022 - October 7, 2025Launched online product advertisements for a Saudi company. Handled product photo shoot images for publication across related social media platforms.
Assistant Store Manager at KOTON
June 1, 2021 - October 7, 2025Greeted and assisted customers during their shopping experience, while supervising the team on floor. Provided accurate information to customer queries. Assisted in preparing metrics: KPIs and UPTs.
Education
Master's degree in Business Marketing at Bahcesehir University
October 1, 2021 - June 1, 2024Bachelor's degree in Business Administration, emphasis on Accounting at Beirut Arab University
September 1, 2018 - June 1, 2021Master's degree at Bahçeşehir University
October 1, 2021 - June 1, 2024Bachelor's degree in Business Administration, emphasis on Accounting at Beirut Arab University
September 1, 2018 - June 1, 2021Qualifications
Industry Experience
Media & Entertainment, Retail, Software & Internet, Professional Services, Other, Consumer Goods
Experience Level
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