I am a marketing professional with a strong background in social media marketing and campaign management. I have hands-on experience running and optimizing campaigns across major platforms such as Meta, TikTok and other leading channels. I bring a positive, result-driven attitude and a passion for delivering impactful campaigns in dynamic and fast-paced environments. Delivered personalized customer experiences, building trust and loyalty that translated into repeat business and higher sales conversions. Trained and mentored sales associates to improve product knowledge, conversion rates and client relationships skills, fostering a high-performing team culture.

Sandra Idler

I am a marketing professional with a strong background in social media marketing and campaign management. I have hands-on experience running and optimizing campaigns across major platforms such as Meta, TikTok and other leading channels. I bring a positive, result-driven attitude and a passion for delivering impactful campaigns in dynamic and fast-paced environments. Delivered personalized customer experiences, building trust and loyalty that translated into repeat business and higher sales conversions. Trained and mentored sales associates to improve product knowledge, conversion rates and client relationships skills, fostering a high-performing team culture.

Available to hire

I am a marketing professional with a strong background in social media marketing and campaign management. I have hands-on experience running and optimizing campaigns across major platforms such as Meta, TikTok and other leading channels. I bring a positive, result-driven attitude and a passion for delivering impactful campaigns in dynamic and fast-paced environments.

Delivered personalized customer experiences, building trust and loyalty that translated into repeat business and higher sales conversions. Trained and mentored sales associates to improve product knowledge, conversion rates and client relationships skills, fostering a high-performing team culture.

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Language

English
Fluent
Russian
Fluent
German
Fluent

Work Experience

Senior Quality Analyst - Trust and Safety at TikTok GmbH
December 31, 2024 - October 7, 2025
Led end-to-end QA for Trust & Safety initiatives on TikTok ads, ensuring policy compliance and safety standards. Analyzed performance data and user feedback to identify trends and risk areas. Implemented cross-functional QA workflows, standardized documentation and SOPs, and automated dashboards to track campaign effectiveness and risk indicators. Built and mentored a high-performing cross-functional team and delivered actionable insights to drive policy alignment and platform integrity.
Quality Analyst - Trust and Safety at TikTok GmbH
December 20, 2024 - December 20, 2024
Quality and safety analysis for ads and content; collaborated with cross-functional teams to improve processes and policy enforcement; supported advertisers in optimizing campaigns; ensured high-quality user experiences.
Senior Quality Analyst - Facebook Ads at Meta (Facebook) Ads
December 31, 2022 - October 7, 2025
Managed QA for Facebook Ads campaigns; collaborated with product and ads teams to optimize processes; delivered customer-focused quality improvements; built dashboards to monitor performance; mentored others.
Senior Quality Analyst - Facebook Ads at Facebook (Meta)
December 20, 2022 - December 20, 2022
Led ad quality assurance; cross-functional collaboration to improve ad performance and compliance; supervised QA workflows; contributed to policy and product improvements.
Support Specialist - Facebook Ads at Facebook Ads (Meta)
February 20, 2020 - February 20, 2020
Provided support to advertisers regarding ad campaigns, best practices and troubleshooting; maintained high customer satisfaction; collaborated with product and support teams to improve processes.
Customer Specialist at Airbnb
November 30, 2018 - October 7, 2025
Provided high-quality customer support to Airbnb hosts and guests; delivered personalized experiences; resolved 100+ inquiries weekly; maintained 95% customer satisfaction; improved first-contact resolution rate to 90%.
Customer Specialist - Airbnb at Airbnb
November 20, 2018 - November 20, 2018
Delivered personalized customer experiences to hosts and guests; resolved 100+ inquiries weekly; maintained a 95% CSAT and over 90% first-contact resolution rate; contributed to knowledge base improvements and process refinement.
Freelance Social Media Manager and Content Creator at Self-employed / Freelance
May 1, 2018 - May 1, 2018
Led social media management and content creation across Meta, Instagram and TikTok; developed weekly posting calendars, created visuals and captions (Reels) using Canva and CapCut; leveraged AI tools for copywriting and ideation; published and managed content; analyzed performance data and built dashboards to track impact.

Education

Professional Diploma in UX Design at UX Design Institute
January 1, 2023 - September 1, 2023
High School Diploma at Shay Agnon High School
September 1, 2009 - June 1, 2015
Professional Diploma in UX Design at UX Design Institute
January 20, 2023 - September 20, 2023
High School Diploma, Arts at Shay Agnon High School
September 1, 2009 - June 1, 2015
Professional Diploma in UX Design at UX Design Institute
January 20, 2023 - September 20, 2023
High School Diploma at Shay Agnon High School
January 11, 2030 - October 27, 2025

Qualifications

Professional Diploma in UX Design
January 20, 2023 - September 20, 2023
High School Diploma, Arts
September 1, 2009 - June 1, 2015
Professional Diploma in UX Design
January 20, 2023 - September 20, 2023

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Education, Retail