Available to hire
I am passionate about the digital and gaming field and I am actively seeking a role that would allow me to leverage my diverse skills in customer relations, sales, and marketing. I thrive on brand storytelling, content creation, and building engaging experiences for online communities.
As a self-taught entrepreneur, I have created and managed an active community on social media (Twitch, Instagram, Discord), developed skills in community management and content production, and I am eager to contribute to a team focused on user experience, marketing, and customer support.
Skills
Experience Level
Intermediate
Intermediate
Language
French
Fluent
English
Fluent
Portuguese
Intermediate
Work Experience
Founder / Customer Service at FoundEver
October 2, 2024 - October 7, 2025Explaining product features and benefits to customers; providing usage instructions; answering inquiries; resolving customer complaints; building and leading customer service operations.
Content Moderator / Customer Service at Conectys
October 1, 2024 - October 7, 2025Remote content moderation and customer support duties; handling inquiries and enforcing guidelines; contributed to customer service KPIs and best practices.
Content Moderator at Conectys
February 10, 2024 - October 7, 2025Explaining product features and benefits to customers; providing how-to instructions; responding to inquiries; resolving complaints.
Content Moderator at Conecty
February 1, 2023 - October 7, 2025Content moderation for online content; applied policies and guidelines; monitored community standards; managed moderation tasks from Lisbon, Portugal.
Content Moderator at Conectys
February 1, 2023 - October 7, 2025Moderated online content and managed customer service tasks; contributed to onboarding and training of teammates.
Content Moderator at Conectys
February 1, 2023 - October 7, 2025Content moderation duties; ensured user-generated content complied with guidelines; contributed to policy understanding and community standards; supported KPI achievement and process improvements.
Content Moderator
September 2, 2022 - October 7, 2025Reviewed and moderated online content posted by users; ensured compliance with guidelines and policies; supported policy education and KPI-related practices.
Content Moderator
September 1, 2022 - October 7, 2025Reviewed and moderated online content; posted on the market; ensured compliance with client policies and community standards; gained knowledge of policies and KPI-oriented best practices; contributed to policy guidance and moderation.
SEO Auditor at Enterprise Website
April 2, 2020 - October 7, 2025Conducted SEO audit of the enterprise website, identified keywords, and produced SEO sheets and guidance to improve search rankings.
Intern - Community Manager at ProTube VR
April 2, 2020 - October 7, 2025Supported community management; provided user support; conducted SEO tasks; weekly reporting and team coordination during itinerant mission.
SEO Auditor / Content Producer at Self-Employed / Freelancer
April 1, 2020 - October 7, 2025SEO audit of an enterprise website, keyword research and SEO rule analysis; created SEO sheets and a recommendations report to improve SEO and website traffic.
Intern / Community Manager at ProtubeVR
April 1, 2020 - October 7, 2025Community management internship, creating and hosting engaging content for a diverse audience; contributing to community growth and event coordination.
Brand Ambassador at Boulangère Store
October 1, 2019 - October 7, 2025Animated the stand, demonstrated the product, provided instructions for use and product functionalities; organized merchandising; weekly/monthly reporting on store activity.
Dyson Salesman at Tech Shell
October 1, 2019 - October 7, 2025Demonstrated Dyson products, engaged customers, and supported sales processes in Marseille store. Collected feedback and assisted with customer service tasks.
Sales Assistant / Dyson Product Demonstrator at Tech Shell / Dyson
October 1, 2019 - October 7, 2025Met passers-by, demonstrated Dyson products, explained features, and guided customers toward purchase; contributed to stand organization and customer flow.
Brand Ambassador at Boulangers store
October 1, 2019 - October 7, 2025Animated the stand, engaged customers, demonstrated products, explained usage and features, organized merchandising, and produced weekly/monthly store activity reports.
Brand Ambassador at Boulanger
October 1, 2019 - October 7, 2025Animated the store stand, engaged customers, performed product demonstrations, provided instructions for use and explained features; organized merchandising per brand specifications; produced weekly/monthly reports on store activity.
Fundraiser at TriCo
July 2, 2019 - October 7, 2025Fundraising activities; involved in video games/streaming, meditation, and personal development; internship as community manager.
Salesman at Tech Shell
July 1, 2019 - October 7, 2025Engaged with passers-by without obstructing their path; offered a monthly donation; supported by obtaining the IBAN; weekly reporting and team management during itinerant mission.
Sales Assistant at Dyson
July 1, 2019 - October 7, 2025Interacted with passers-by, explained Dyson products, and supported sales initiatives; guided customers and contributed to itinerant missions; occasionally assisted with donation collection and IBAN-related tasks; produced weekly team reports.
Education
French Secondary School Diploma at Ouagadougou, Burkina Faso
January 11, 2030 - October 7, 2025French Secondary Science School Diploma at Ouagadougou, Burkina Faso
January 1, 2014 - January 1, 2015Certification: Community Manager at Marseille, France
January 1, 2019 - January 1, 2020French Secondary Science School Diploma at Ouagadougou, Burkina Faso
January 11, 2030 - October 7, 2025French Secondary Science School Diploma at Ouagadougou, Burkina Faso
January 11, 2030 - October 7, 2025Qualifications
Certification: Community Manager
January 11, 2030 - October 7, 2025French Secondary Science School Diploma
January 1, 2014 - January 1, 2015Certification: Community Manager
January 1, 2019 - January 1, 2020Community Manager Certification
January 11, 2030 - October 7, 2025French Secondary Science School Diploma
January 11, 2030 - October 7, 2025Industry Experience
Media & Entertainment, Software & Internet, Retail, Professional Services, Education, Gaming, Other
Skills
Experience Level
Intermediate
Intermediate
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