Joel Chung
I'm Joel Chung, a curious and results-driven growth marketing professional with hands-on experience in paid media, performance marketing, and client support.
About
I’m Joel Chung, a curious and results-driven growth marketing professional with hands-on experience in paid media, performance marketing, and client support.
In my roles at theScore and STAN AI, I’ve built expertise across social, search, programmatic, and affiliate campaigns, and I thrive on turning data into actionable marketing strategies while keeping client success at the forefront.
- 7 years' experience
- Joined October 2025
Industry experience
- Software & Internet
- Media & Entertainment
- Education
- Professional Services
- Other
- Retail
- Non-Profit Organization
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Work experience· 30 roles
Direct client kick-off calls as the first post-sale contact, setting expectations, delivering onboarding timelines, and ensuring seamless handoffs. Own the onboarding pipeline, coordinating API integrations and aligning client project management systems for faster adoption. Serve as the primary client partner, managing portfolio updates, community adjustments, and ongoing support to boost satisfaction, retention, and advocacy. Optimize workflows by monitoring funnel progress, resolving technical issues, and maintaining proactive communication across channels. Develop API integration guides that shorten client setup time by 15%, accelerating go-live and reducing support dependencies.
Direct client kickoff calls as the first post-sale contact, setting expectations, delivering onboarding timelines, and ensuring seamless handoffs. Own the onboarding pipeline, coordinating API integrations and aligning client project management systems for faster adoption. Serve as the primary client partner, managing portfolio updates, community adjustments, and ongoing support to boost satisfaction, retention, and advocacy. Optimize workflows by monitoring funnel progress, resolving technical issues, and maintaining proactive communication across channels. Develop API integration guides that shorten client setup time by 15%, accelerating go-live and reducing support dependencies.
Direct client kickoff calls as the first post-sale contact, setting expectations, delivering onboarding timelines, and ensuring seamless handoffs. Own the onboarding pipeline, coordinating API integrations and aligning client project management systems for faster adoption. Serve as the primary client partner, managing portfolio updates, community adjustments, and ongoing support to boost satisfaction, retention, and advocacy. Optimize workflows by monitoring funnel progress, resolving technical issues, and maintaining proactive communication across channels. Develop API integration guides that shorten client setup time by 15%, accelerating go-live and reducing support dependencies.
Education· 10
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