MA

Mohammed Alrchid

Available to hire

Hi, I'm Mohammed Alrchid, an Economics & Management graduate with hands-on experience in digital marketing, customer service, and quality analysis. I enjoy working across disciplines and delivering value to customers.

About

Hi, I’m Mohammed Alrchid, an Economics & Management graduate with hands-on experience in digital marketing, customer service, and quality analysis. I enjoy working across disciplines and delivering value to customers.

I excel at market research, business analysis, and cross-functional collaboration, with a keen interest in media innovation and sports business development. I’m multilingual, adaptable, and eager to contribute to ESPN’s innovation-driven partnerships and growth strategies.

  • 3 years' experience
  • Joined October 2025

Languages

  • EnglishFluent
  • FrenchFluent
  • ArabicFluent

Industry experience

  • Education
  • Retail
  • Professional Services
  • Media & Entertainment
  • Consumer Goods

Work experience

Customer Service Representative · The Home DepotJan 2023 – Present · 3 yrs 11 mos

Provided customer service, analyzed inquiries, and resolved complex issues across multiple channels. Collaborated with cross-functional teams (product, finance, and support) to improve customer engagement, service quality, and issue resolution. Demonstrated ability to diagnose problems and implement customer-centric improvements.

Certifications and awards

JUMP Certification – Quality Analyst2030 – 2025

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