Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m a marketing professional with over five years of experience driving customer engagement, social media strategy, and project coordination across e-commerce and service environments. I excel at turning data and insights into actionable campaigns that grow brand reach, optimize revenue, and enhance customer experience. I’m fluent in English and Haitian Creole, and I recently earned a Google Project Management Certification to strengthen cross-functional collaboration and delivery. In my roles, I’ve supported customer engagement, managed influencer partnerships, and coordinated cross-functional teams to deliver timely results. I’m passionate about building strong brands, driving growth, and ensuring outstanding experiences for customers and partners alike.…Hi, I’m a marketing professional with over five years of experience driving customer engagement, social media strategy, and project coordination across e-commerce and service environments. I excel at turning data and insights into actionable campaigns that grow brand reach, optimize revenue, and enhance customer experience. I’m fluent in English and Haitian Creole, and I recently earned a Google Project Management Certification to strengthen cross-functional collaboration and delivery. In my roles, I’ve supported customer engagement, managed influencer partnerships, and coordinated cross-functional teams to deliver timely results. I’m passionate about building strong brands, driving growth, and ensuring outstanding experiences for customers and partners alike.

user1168058

Marketer, Social Media Manager, Content Creator, +2





Hi, I’m a marketing professional with over five years of experience driving customer engagement, social media strategy, and project coordination across e-commerce and service environments. I excel at turning data and insights into actionable campaigns that grow brand reach, optimize revenue, and enhance customer experience. I’m fluent in English and Haitian Creole, and I recently earned a Google Project Management Certification to strengthen cross-functional collaboration and delivery. In my roles, I’ve supported customer engagement, managed influencer partnerships, and coordinated cross-functional teams to deliver timely results. I’m passionate about building strong brands, driving growth, and ensuring outstanding experiences for customers and partners alike.…Hi, I’m a marketing professional with over five years of experience driving customer engagement, social media strategy, and project coordination across e-commerce and service environments. I excel at turning data and insights into actionable campaigns that grow brand reach, optimize revenue, and enhance customer experience. I’m fluent in English and Haitian Creole, and I recently earned a Google Project Management Certification to strengthen cross-functional collaboration and delivery. In my roles, I’ve supported customer engagement, managed influencer partnerships, and coordinated cross-functional teams to deliver timely results. I’m passionate about building strong brands, driving growth, and ensuring outstanding experiences for customers and partners alike.

Available to hire

Hi, I’m a marketing professional with over five years of experience driving customer engagement, social media strategy, and project coordination across e-commerce and service environments. I excel at turning data and insights into actionable campaigns that grow brand reach, optimize revenue, and enhance customer experience. I’m fluent in English and Haitian Creole, and I recently earned a Google Project Management Certification to strengthen cross-functional collaboration and delivery.

In my roles, I’ve supported customer engagement, managed influencer partnerships, and coordinated cross-functional teams to deliver timely results. I’m passionate about building strong brands, driving growth, and ensuring outstanding experiences for customers and partners alike.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Haitian; Haitian Creole

Fluent

Work Experience

Customer Engagement Representative at Herman Miller

March 1, 2025 - October 7, 2025

Provided high-quality support to 30+ customers daily via phone, email, and ticketing systems (Salesforce, Netsuite, and Chat). Resolved inquiries, processed order cancellations, and followed up to improve satisfaction and retention. Monitored for fraudulent activity and escalated suspicious transactions to safeguard company assets. Responded to 100+ social media comments (Reddit, Instagram, Facebook) to resolve issues and protect brand reputation. Verified marketing ads and product listings across platforms for accuracy, pricing, and promotions. Collaborated with the Social Media team to vet influencer opportunities and manage relationships.

Office Assistant/Design Assistant at Versa Group

November 1, 2020 - October 7, 2025

Streamlined inventory management for 300+ products on CommerceHub, ensuring real-time accuracy for warehouse operations and reducing stock discrepancies. Designed and produced fabric swatches for buyers, aiding in product selection. Created and executed a content calendar for social media, growing Instagram by 500+ followers in under 6 months through strategic content and engagement. Supported the design team with marketing materials and trend forecasting. Coordinated 5-10 appointments per month for the CEO and head designer with key buyers and stakeholders.

Intern at Refugee and Immigrant Support Services

May 1, 2019 - October 7, 2025

Conducted 10+ interviews with refugee families for a community playground project, gathering input for program development and reporting. Assisted with social media content creation, raising awareness of events like toy drives and community support programs. Performed data entry by recording weekly progress notes to keep the director informed on program activities and participant needs. Collaborated with local organizations to streamline services and improve the settlement experience for refugee families.

Closing Shift Floor Manager at Lord and Taylor

May 1, 2020 - October 7, 2025

Delivered exceptional customer service, processed transactions, and made sales referrals, contributing to monthly target achievement. Created visually appealing seasonal displays and marketing materials to drive sales and engagement. Promoted the store's customer loyalty program, increasing member sign-ups by 10% through personal recommendations and in-store promotions. Ensured proper closing procedures, cash handling, inventory security, and readiness for the next day. Managed stockrooms and sales floors, organized merchandise, and oversaw final inventory counts. Enforced loss prevention protocols, including monitoring security cameras and securing doors/exits. Reported daily sales, inventory, customer issues, and staffing to management.