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Hi, I’m Jesús Eduardo De La Hoz Cortes. I’m a client-focused professional with a strong background in customer service, logistics coordination, and account management. I excel at building lasting relationships, overseeing operational workflows, and resolving complex issues efficiently. I’m bilingual in English and Spanish with excellent communication skills and a commitment to delivering exceptional service. I thrive on new challenges that help me grow both personally and professionally, and I enjoy collaborating with teams to drive results and share knowledge.…Hi, I’m Jesús Eduardo De La Hoz Cortes. I’m a client-focused professional with a strong background in customer service, logistics coordination, and account management. I excel at building lasting relationships, overseeing operational workflows, and resolving complex issues efficiently. I’m bilingual in English and Spanish with excellent communication skills and a commitment to delivering exceptional service. I thrive on new challenges that help me grow both personally and professionally, and I enjoy collaborating with teams to drive results and share knowledge.

Jesús Eduardo De La Hoz Cortes

Project Manager, Content Producer, Copywriter, +2

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Hi, I’m Jesús Eduardo De La Hoz Cortes. I’m a client-focused professional with a strong background in customer service, logistics coordination, and account management. I excel at building lasting relationships, overseeing operational workflows, and resolving complex issues efficiently. I’m bilingual in English and Spanish with excellent communication skills and a commitment to delivering exceptional service. I thrive on new challenges that help me grow both personally and professionally, and I enjoy collaborating with teams to drive results and share knowledge.…Hi, I’m Jesús Eduardo De La Hoz Cortes. I’m a client-focused professional with a strong background in customer service, logistics coordination, and account management. I excel at building lasting relationships, overseeing operational workflows, and resolving complex issues efficiently. I’m bilingual in English and Spanish with excellent communication skills and a commitment to delivering exceptional service. I thrive on new challenges that help me grow both personally and professionally, and I enjoy collaborating with teams to drive results and share knowledge.

Available to hire

Hi, I’m Jesús Eduardo De La Hoz Cortes. I’m a client-focused professional with a strong background in customer service, logistics coordination, and account management. I excel at building lasting relationships, overseeing operational workflows, and resolving complex issues efficiently. I’m bilingual in English and Spanish with excellent communication skills and a commitment to delivering exceptional service.

I thrive on new challenges that help me grow both personally and professionally, and I enjoy collaborating with teams to drive results and share knowledge.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Customer Service Representative at BPO Labs Solutions – Primo Water

June 1, 2025 - Present

Answer inbound calls and provide excellent customer service by actively listening to customers’ concerns. Deliver immediate and effective issue resolutions while maintaining professional and friendly etiquette. Accurately document each case and escalate to other departments when required. Identify upselling opportunities and promote Primo Brand products. Manage customer retention by resolving issues and ensuring satisfaction.

New Business Development Representative at Simplex Group

April 1, 2025 - October 8, 2025

Developed and implemented client relationship strategies and marketing plans. Conducted cold calls to generate new sales opportunities and scheduled presentations. Followed up on business leads and identified new market areas.

Account Success Representative at SIMITREE

August 1, 2024 - October 8, 2025

Served as the main point of contact for hospice and home health care agencies. Maintained business relationships and ensured clear communication between agencies and the billing team. Addressed agency inquiries and provided status updates on their requests. Ensured billing inquiries were processed accurately to confirm health insurance eligibility. Collaborated with internal teams to improve response times and service efficiency.

Logistics Coordinator at Arrive Logistics

April 1, 2024 - October 8, 2025

Provided phone support to truck drivers and coordinated pickups. Tracked truckloads and maintained accurate records in the TMS. Generated money codes and handled alcohol permit requests. Reported delays, product issues, and breakdowns to customers. Assisted with trouble shooting tracking apps and ensured compliance with special instructions.

Customer Service Representative (Health Insurance) at Atlantic International BPO

November 1, 2020 - October 8, 2025

Handled inquiries about health insurance benefits and billing. Assisted with billing issues, collections, and HIPAA-compliant information verification. Communicated with customers to resolve outstanding account issues.

Customer Service Representative at BPO Labs Solutions – Primo Water

June 1, 2025 - Present

Answer inbound calls and provide excellent customer service by actively listening to customers' concerns. Deliver immediate and effective issue resolutions while maintaining professional and friendly etiquette. Accurately document each case and escalate to other departments when required. Identify upselling opportunities and promote Primo Brand products. Manage customer retention by resolving issues and ensuring satisfaction.

New Business Development Representative at Simplex Group

April 1, 2025 - October 8, 2025

Account Success Representative at SemiTree

August 1, 2024 - October 8, 2025

Logistics Coordinator at Arrive Logistics

April 1, 2024 - October 8, 2025

Provided phone support to truck drivers and coordinated pickups. Tracked truckloads and maintained accurate records in the TMS. Generated money codes and handled alcohol permit requests. Reported delays, product issues, and breakdowns to customers. Assisted with troubleshooting tracking apps and communicated special instructions in compliance.

Customer Service Representative (Healthcare Insurance) at Atlantic International BPO

November 1, 2020 - October 8, 2025

Handled inquiries about health insurance benefits and billing. Assisted with billing issues, collections, and HIPAA compliance verification. Communicated with customers to resolve outstanding account issues.