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I am a technical consultant with over 3 years of experience in the technology industry. I am currently studying for an MSc in Computer Games Technology with VR, building and designing games using game engines, and designing game architecture in C#. With a background in customer service, my work ethic is to always go above and beyond for the company and clients. I value collaboration, continuous learning, and delivering secure, reliable solutions. I also specialize in ServiceNow and ITSM.…I am a technical consultant with over 3 years of experience in the technology industry. I am currently studying for an MSc in Computer Games Technology with VR, building and designing games using game engines, and designing game architecture in C#. With a background in customer service, my work ethic is to always go above and beyond for the company and clients. I value collaboration, continuous learning, and delivering secure, reliable solutions. I also specialize in ServiceNow and ITSM.

Charlie Francis

Game Developer, Game Designer, Developer, +4

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I am a technical consultant with over 3 years of experience in the technology industry. I am currently studying for an MSc in Computer Games Technology with VR, building and designing games using game engines, and designing game architecture in C#. With a background in customer service, my work ethic is to always go above and beyond for the company and clients. I value collaboration, continuous learning, and delivering secure, reliable solutions. I also specialize in ServiceNow and ITSM.…I am a technical consultant with over 3 years of experience in the technology industry. I am currently studying for an MSc in Computer Games Technology with VR, building and designing games using game engines, and designing game architecture in C#. With a background in customer service, my work ethic is to always go above and beyond for the company and clients. I value collaboration, continuous learning, and delivering secure, reliable solutions. I also specialize in ServiceNow and ITSM.

Available to hire

I am a technical consultant with over 3 years of experience in the technology industry. I am currently studying for an MSc in Computer Games Technology with VR, building and designing games using game engines, and designing game architecture in C#.

With a background in customer service, my work ethic is to always go above and beyond for the company and clients. I value collaboration, continuous learning, and delivering secure, reliable solutions. I also specialize in ServiceNow and ITSM.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

ServiceNow Technical Consultant at DXC Technology

February 1, 2025 - Present

Part-time role while pursuing MSc; customer facing, looking after a wide range of clients; work on secure accounts in the public and private sector; specialties include ServiceNow, ITSM.

ServiceNow Technical Consultant at DXC Technology

February 1, 2025 - Present

Customer facing role; responsible for servicing a wide range of clients, including secure accounts in both public and private sectors. Specialties include ServiceNow and ITSM.

ServiceNow Managed Service Consultant at UP3

September 1, 2024 - October 8, 2025

Member of the ServiceNow Managed Service team; worked on enhancements and incidents on ServiceNow portals for various companies; Agile methodology combined with ticket management, reducing incident count by over 60%; specialties include ServiceNow, ITSM, ITOM.

ServiceNow Managed Service Consultant at UP3

September 1, 2024 - October 8, 2025

Part of the ServiceNow Managed Service team. Worked on enhancements and incidents on ServiceNow portals for various companies, applying Agile methodology and ticket management to reduce incident count by over 60%.

Associate Technical Consultant at DXC Technology

September 1, 2023 - October 8, 2025

Key member of the DXC Graduate programme in the ServiceNow department; developed instances for a variety of clients; predominantly worked with Agile methodology, continuous learning, and expanding ServiceNow knowledge; specialties include ServiceNow, ITSM and ITBM.

ServiceNow Associate Technical Consultant at DXC Technology

September 1, 2023 - October 8, 2025

Graduate programme participant; developed instances for a variety of clients, predominantly using Agile methodology; expanded personal ServiceNow knowledge across ITSM and ITBM.