Marina Puliga
Hi, I'm Marina Puliga. I'm a customer-focused professional with extensive experience in customer support, social media engagement, and technical assistance.
About
Hi, I’m Marina Puliga. I’m a customer-focused professional with extensive experience in customer support, social media engagement, and technical assistance. I excel at resolving inquiries with empathy and efficiency, ensuring high levels of satisfaction across ecommerce platforms and digital channels.
I’m passionate about problem-solving, relationship-building, and helping clients navigate online services. I’m adaptable, tech-savvy, and comfortable multitasking in fast-paced environments, with a track record across Shopify, Stripe, Epic Games, Airbnb, and Marriott.
- 8 years' experience
- Joined October 2025
Skills· 11
Languages
- ItalianFluent
- EnglishFluent
- Spanish; CastilianFluent
Industry experience
- Media & Entertainment
- Travel & Hospitality
- Professional Services
- Education
- Software & Internet
- Retail
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Work experience· 20 roles
Provided real-time support across major social media platforms (Facebook, Twitter, YouTube, Instagram), assisting customers with inquiries and troubleshooting issues. Engaged with Shopify’s online community to foster positive brand perception and enhance user experience. Created and translated articles for Shopify’s public blog, ensuring accuracy and relevance. Developed and published engaging content to increase brand awareness and audience growth.
Provided real-time support across major social media platforms (Facebook, Twitter, YouTube, Instagram), assisting customers with inquiries and troubleshooting issues. Engaged with Shopify’s online community to foster positive brand perception and enhance user experience. Created and translated articles for Shopify’s public blog, ensuring accuracy and relevance. Developed and published engaging content to increase brand awareness and audience growth.
Provided real-time support across major social media platforms, engaged with the online community, translated and created articles for the public blog, and developed content to increase brand awareness and audience growth.
Education· 20
Certifications and awards· 34
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