Available to hire
Hi, I’m Marina Puliga. I’m a customer-focused professional with extensive experience in customer support, social media engagement, and technical assistance. I excel at resolving inquiries with empathy and efficiency, ensuring high levels of satisfaction across ecommerce platforms and digital channels.
I’m passionate about problem-solving, relationship-building, and helping clients navigate online services. I’m adaptable, tech-savvy, and comfortable multitasking in fast-paced environments, with a track record across Shopify, Stripe, Epic Games, Airbnb, and Marriott.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Fluent
Spanish; Castilian
Fluent
Work Experience
Social Media Specialist at Shopify
September 1, 2024 - October 8, 2025Provided real-time support across Facebook, Twitter, YouTube, and Instagram, assisting customers with inquiries and troubleshooting issues. Engaged with Shopify’s online community to foster positive brand perception and enhance user experience. Created and translated articles for Shopify’s public blog, ensuring accuracy and relevance. Developed and published engaging content to increase brand awareness and audience growth.
Customer Support Specialist at Stripe (TELUS International)
June 1, 2021 - October 8, 2025Assisted online business owners via email and phone with payment processing and product integration. Diagnosed and resolved issues using internal tools, analyzing user dashboards for effective solutions. Specialized in app integrations and troubleshooting within the Stripe platform.
Player Tech Support Specialist at Epic Games (via TELUS International)
July 1, 2020 - October 8, 2025Provided timely and professional support to players, resolving complex technical issues. Conducted root-cause analysis for customer-reported problems. Collaborated with international support teams to optimize processes and improve resolution times.
Customer Support Specialist at Airbnb – VoxPro
April 1, 2020 - October 8, 2025Managed inbound customer inquiries via calls and emails, ensuring a seamless resolution process. Handled escalated complaints with empathy, providing refunds, rebooking assistance, and dispute mediation. Maintained high service quality and adherence to Airbnb policies.
Reservation Sales Agent at Marriott International
May 1, 2017 - October 8, 2025Processed reservations via phone, fax, and email, ensuring accurate and efficient booking management. Provided detailed information about room availability, rates, and policies.
Social Media Specialist at Shopify
September 1, 2024 - October 8, 2025Provided real-time support across major social media platforms, engaged with the online community, translated and created articles for the public blog, and developed content to increase brand awareness and audience growth.
Customer Support Specialist at Stripe – TELUS International
June 1, 2021 - October 8, 2025Assisted online business owners via email and phone with payment processing and product integration; diagnosed and resolved issues using internal tools and analyzed user dashboards for effective solutions; specialized in app integrations and troubleshooting within the Stripe platform.
Player Tech Support Specialist at Epic Games – TELUS International
July 1, 2020 - October 8, 2025Provided timely and professional support to players, resolving complex technical issues; conducted root-cause analysis and collaborated with international teams to optimize processes and improve resolution times.
Customer Support Specialist at Airbnb – VoxPro
April 1, 2020 - October 8, 2025Managed inbound customer inquiries via calls and emails, handled escalated complaints with empathy, provided refunds, rebooking assistance, and dispute mediation; maintained high service quality and adherence to policies.
Reservation Sales Agent at Marriott International
May 1, 2017 - October 8, 2025Processed reservations via phone, fax, and email; provided detailed information about room availability, rates, and policies.
Social Media Specialist at Shopify
September 1, 2024 - October 8, 2025Provided real-time support across major social media platforms (Facebook, Twitter, YouTube, Instagram), assisting customers with inquiries and troubleshooting issues. Engaged with Shopify’s online community to foster positive brand perception and enhance user experience. Created and translated articles for Shopify’s public blog, ensuring accuracy and relevance. Developed and published engaging content to increase brand awareness and audience growth.
Customer Support Specialist at Stripe – TELUS International
June 1, 2021 - October 8, 2025Assisted online business owners via email and phone with payment processing and product integration. Diagnosed and resolved issues using internal tools, analyzing user dashboards for effective solutions. Specialized in app integrations and troubleshooting within the Stripe platform.
Player Tech Support Specialist at Epic Games – TELUS International
July 1, 2020 - October 8, 2025Provided timely and professional support to players, resolving complex technical issues. Conducted root-cause analysis for customer-reported problems. Collaborated with international support teams to optimize processes and improve resolution times.
Customer Support Specialist at Airbnb – VoxPro
April 1, 2020 - October 8, 2025Managed inbound customer inquiries via calls and emails, ensuring a seamless resolution process. Handled escalated complaints with empathy, providing refunds, rebooking assistance, and dispute mediation. Maintained high service quality and adherence to Airbnb policies.
Reservation Sales Agent at Marriott International
May 1, 2017 - October 8, 2025Processed reservations via phone, fax, and email, ensuring accurate and efficient booking management. Provided detailed information about room availability, rates, and policies.
Social Media Specialist at Shopify
September 30, 2024 - October 8, 2025Provided real-time support across major social media platforms (Facebook, Twitter, YouTube, Instagram), assisting customers with inquiries and troubleshooting issues. Engaged with Shopify’s online community to foster positive brand perception and enhance user experience. Created and translated articles for Shopify’s public blog, ensuring accuracy and relevance. Developed and published engaging content to increase brand awareness and audience growth.
Customer Support Specialist at Stripe – TELUS International
June 30, 2021 - October 8, 2025Assisted online business owners via email and phone with payment processing and product integration. Diagnosed and resolved issues using internal tools, analyzing user dashboards for effective solutions. Specialized in app integrations and troubleshooting within the Stripe platform.
Player Tech Support Specialist at Epic Games – TELUS International
July 31, 2020 - October 8, 2025Provided timely and professional support to players, resolving complex technical issues. Conducted root-cause analysis for customer-reported problems. Collaborated with international support teams to optimize processes and improve resolution times.
Customer Support Specialist at Airbnb – VoxPro
April 30, 2020 - October 8, 2025Managed inbound customer inquiries via calls and emails, ensuring a seamless resolution process. Handled escalated complaints with empathy, providing refunds, rebooking assistance, and dispute mediation. Maintained high service quality and adherence to Airbnb policies.
Reservation Sales Agent at Marriott International
May 31, 2017 - October 8, 2025Processed reservations via phone, fax, and email, ensuring accurate and efficient booking management. Provided detailed information about room availability, rates, and policies.
Education
Digital Marketing Skills at Coursera
January 1, 2022 - January 1, 2022Digital Marketing Course at The Knowledge Academy
January 1, 2020 - January 1, 2020Intensive General English Course at Cork English College
January 1, 2018 - January 1, 2018Microsoft Excel Course at Global Edulink
January 1, 2016 - January 1, 2016Certified Ecotourism Guide at Carbonia Iglesias, Italy
January 1, 2013 - January 1, 2013Registered Tourist Guide at Sardinia, Italy
January 1, 2009 - January 1, 2009Educational Services Technician Qualification at Cagliari, Italy
January 1, 2008 - January 1, 2008Bachelor's Degree in Cultural Tourism at University of Cagliari, Italy
January 1, 2006 - January 1, 2006Spanish Language Course at Don Quijote
January 1, 2005 - January 1, 2005Digital Marketing Skills at Coursera
January 1, 2022 - October 8, 2025Digital Marketing Course at The Knowledge Academy
January 1, 2020 - October 8, 2025Intensive General English Course at Cork English College
January 1, 2018 - October 8, 2025Microsoft Excel Course at Global Edulink
January 1, 2016 - October 8, 2025Certified Ecotourism Guide at Carbonia Iglesias, Italy
January 1, 2013 - October 8, 2025Registered Tourist Guide at Sardinia, Italy
January 1, 2009 - October 8, 2025Educational Services Technician Qualification at Cagliari, Italy
January 1, 2008 - October 8, 2025Bachelor's Degree in Cultural Tourism at University of Cagliari, Italy
January 1, 2006 - October 8, 2025Spanish Language Course at Don Quijote, Barcelona, Spain
January 1, 2005 - October 8, 2025Bachelor's Degree in Cultural Tourism at University of Cagliari, Italy
January 11, 2030 - January 1, 2006Bachelor's Degree in Cultural Tourism at University of Cagliari, Italy
January 1, 2006 - January 1, 2006Qualifications
Digital Marketing Skills
January 1, 2022 - January 1, 2022Digital Marketing Course
January 1, 2020 - January 1, 2020Intensive General English Course
January 1, 2018 - January 1, 2018Microsoft Excel Course
January 1, 2016 - January 1, 2016Certified Ecotourism Guide
January 1, 2013 - January 1, 2013Registered Tourist Guide
January 1, 2009 - January 1, 2009Educational Services Technician Qualification
January 1, 2008 - January 1, 2008Bachelor's Degree in Cultural Tourism
January 1, 2006 - January 1, 2006Spanish Language Course
January 1, 2005 - January 1, 2005Digital Marketing Skills
January 1, 2022 - October 8, 2025Digital Marketing Course
January 1, 2020 - October 8, 2025Intensive General English Course
January 1, 2018 - October 8, 2025Microsoft Excel Course
January 1, 2016 - October 8, 2025Certified Ecotourism Guide
January 1, 2013 - October 8, 2025Registered Tourist Guide
January 1, 2009 - October 8, 2025Educational Services Technician Qualification
January 1, 2008 - October 8, 2025Bachelor's Degree in Cultural Tourism
January 1, 2006 - October 8, 2025Spanish Language Course
January 1, 2005 - October 8, 2025Digital Marketing Skills
January 11, 2030 - January 1, 2022Digital Marketing Course
January 11, 2030 - January 1, 2020Intensive General English Course
January 11, 2030 - January 1, 2018Microsoft Excel Course
January 11, 2030 - January 1, 2016Certified Ecotourism Guide
January 11, 2030 - January 1, 2013Registered Tourist Guide
January 11, 2030 - January 1, 2009Educational Services Technician Qualification
January 11, 2030 - January 1, 2008Spanish Language Course
January 11, 2030 - January 1, 2005Digital Marketing Skills
January 1, 2022 - January 1, 2022Digital Marketing Course
January 1, 2020 - January 1, 2020Intensive General English Course
January 1, 2018 - January 1, 2018Microsoft Excel Course
January 1, 2016 - January 1, 2016Certified Ecotourism Guide
January 1, 2013 - January 1, 2013Registered Tourist Guide
January 1, 2009 - January 1, 2009Educational Services Technician Qualification
January 1, 2008 - January 1, 2008Spanish Language Course
January 1, 2005 - January 1, 2005Industry Experience
Media & Entertainment, Travel & Hospitality, Professional Services, Education, Software & Internet, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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