I am a technically proficient QA Lead and Business Analyst with 11.8+ years of experience in automation & functional testing, test management, and business analysis across banking, financial services, insurance, healthcare, utilities, and logistics domains. I excel at leading cross-functional teams, shaping QA strategy, and delivering high-quality software through robust automation and rigorous testing. I excel at client engagement, onshore-offshore coordination, and Agile/Waterfall delivery; I am proficient with Playwright and Python for automation, and I have strong skills in requirements analysis, UAT support, and data-driven testing.

Anupama Balakrishnan

I am a technically proficient QA Lead and Business Analyst with 11.8+ years of experience in automation & functional testing, test management, and business analysis across banking, financial services, insurance, healthcare, utilities, and logistics domains. I excel at leading cross-functional teams, shaping QA strategy, and delivering high-quality software through robust automation and rigorous testing. I excel at client engagement, onshore-offshore coordination, and Agile/Waterfall delivery; I am proficient with Playwright and Python for automation, and I have strong skills in requirements analysis, UAT support, and data-driven testing.

Available to hire

I am a technically proficient QA Lead and Business Analyst with 11.8+ years of experience in automation & functional testing, test management, and business analysis across banking, financial services, insurance, healthcare, utilities, and logistics domains. I excel at leading cross-functional teams, shaping QA strategy, and delivering high-quality software through robust automation and rigorous testing.

I excel at client engagement, onshore-offshore coordination, and Agile/Waterfall delivery; I am proficient with Playwright and Python for automation, and I have strong skills in requirements analysis, UAT support, and data-driven testing.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate

Language

English
Fluent

Work Experience

Consultant / QA Lead at Qatar Islamic Bank (QIB)
March 1, 2025 - Present
Leading a team of 5 QA engineers for SIT & UAT of banking applications; preparing test plans, strategies, and execution reports; coordinating with BAs & stakeholders; driving defect triage meetings, daily scrum calls, and client status reporting; supporting test data preparation, requirement analysis, and automation strategy.
Consultant / QA Lead at Qatar Islamic Bank (QIB)
March 1, 2025 - Present
Leading a team of 5 QA engineers for SIT & UAT phases of banking applications; preparing test plans, strategies, and execution reports; coordinating with BAs & stakeholders; driving defect triage meetings, daily scrum calls, and client status reporting; supporting test data preparation, requirement analysis, and automation strategy.
Consultant / QA Lead at Qatar Islamic Bank (QIB)
March 1, 2025 - Present
Leading a team of 5 QA engineers for SIT & UAT phases of banking applications; preparing test plans, strategies, and execution reports; coordinating with BAs & stakeholders; driving defect triage meetings, daily scrum calls, and client status reporting; supporting test data preparation, requirement analysis, and automation strategy.
Business & Test Analyst at Descartes Systems Group
September 30, 2024 - October 8, 2025
Gathered requirements, wrote user stories (Azure DevOps), and defined reporting needs; led SIT & UAT activities, prepared test plans and cases, and provided client training; hands-on with PostgreSQL, SQL Developer, and Postman.
Business & Test Analyst at Descartes Systems Group
September 1, 2024 - October 8, 2025
Gathered requirements, wrote user stories (Azure DevOps), and defined reporting needs. Led SIT & UAT activities, prepared test plans and test cases, and provided client training. Hands-on with PostgreSQL, SQL Developer, and Postman.
Business & Test Analyst at Descartes Systems Group
September 1, 2024 - October 8, 2025
Gathered requirements, wrote user stories (Azure DevOps), and defined reporting needs; led SIT & UAT activities, prepared test plans and cases, and provided client training; hands-on with PostGRE, SQL Developer, Postman.
Test Lead at Qatar Islamic Bank
October 31, 2023 - October 8, 2025
Acted as Onshore QA Lead managing SIT, UAT & regression for Temenos T24 & digital banking apps; collaborated with stakeholders on requirements, GAP analysis, BRD, FSD and process flows; managed automation using Playwright-Python; supported project planning, estimation, and risk analysis.
Test Lead at Qatar Islamic Bank, Qatar
October 1, 2023 - October 8, 2025
Acted as Onshore QA Lead managing SIT, UAT & regression for Temenos T24 & digital banking apps. Collaborated with stakeholders on requirements, GAP analysis, BRD, FSD and process flows. Managed automation using Playwright-Python, ensuring faster regression cycles. Supported project planning, estimation, and risk analysis.
Test Lead at Qatar Islamic Bank
October 1, 2023 - October 8, 2025
Acted as Onshore QA Lead managing SIT, UAT & regression for Temenos T24 & digital banking apps; collaborated with stakeholders on requirements, GAP analysis, BRD, FSD and process flows; managed automation using Playwright-Python, ensuring faster regression cycles; supported project planning, estimation, and risk analysis.
Sr. Software Engineer at Kahramaa (Qatar General Electricity & Water Corporation)
January 31, 2021 - October 8, 2025
Tested SharePoint, Ultimus, JDE, ERP, and mobile apps; handled integration testing of multiple enterprise applications; prepared user manuals, test plans, and UAT training materials.
Sr. Software Engineer at Kahramaa (Qatar General Electricity & Water Corporation)
January 1, 2021 - October 8, 2025
Tested SharePoint, Ultimus, JDE, ERP, and mobile apps. Handled integration testing of multiple enterprise applications. Prepared user manuals, test plans, and UAT training materials.
Sr. Software Engineer at Kahramaa (Qatar General Electricity & Water Corporation)
January 1, 2021 - October 8, 2025
Tested SharePoint, Ultimus, JDE, ERP, and mobile apps; handled integration testing of multiple enterprise applications; prepared user manuals, test plans, and UAT training materials.
QA Analyst at Ministry of Public Health, Qatar
July 31, 2019 - October 8, 2025
Sole QA owner handling end-to-end QA activities across projects; designed QA standards, dashboards (Power BI); provided UAT training and liaised with auditors for compliance.
QA Analyst at Ministry of Public Health, Qatar
July 1, 2019 - October 8, 2025
Sole QA owner handling end-to-end QA activities across projects. Designed QA standards, test procedures, dashboards (Power BI). Provided UAT training and liaised with auditors for compliance.
QA Analyst at Ministry of Public Health, Qatar
July 1, 2019 - October 8, 2025
Sole QA owner handling end-to-end QA activities across projects; designed QA standards, test procedures, dashboards (Power BI); provided UAT training and liaised with auditors for compliance.
Test Analyst / Test Manager at Infosys Ltd, India
January 31, 2018 - October 8, 2025
Led testing for RBS Retail Banking & Swiss Re Insurance projects. Hands-on with QC, JIRA, TOSCA, SOAP UI. Acted as shift lead, managing execution, triage, and defect closure.
Test Analyst / Test Manager at Infosys Ltd
January 31, 2018 - October 8, 2025
Led testing for RBS Retail Banking & Swiss Re Insurance projects; hands-on with QC, JIRA, TOSCA, SOAP UI; acted as shift lead, managing execution, triage, and defect closure.
Test Analyst / Test Manager at Infosys Ltd, India
January 1, 2018 - October 8, 2025
Led testing for RBS Retail Banking & Swiss Re Insurance projects; hands-on with QC, JIRA, TOSCA, SOAP UI; acted as shift lead, managing execution, triage, and defect closure.
System Engineer at Tata Consultancy Services, India
October 31, 2013 - October 8, 2025
QA Analyst for American Express (Amex) – retail banking & payments systems. Created test strategies, executed functional/regression testing, and led defect management. Mentored new joiners and coordinated with onshore teams & clients.
System Engineer at Tata Consultancy Services
October 31, 2013 - October 8, 2025
QA Analyst for American Express – retail banking & payments systems; created test strategies, executed functional/regression testing, and led defect management; mentored new joiners and coordinated with onshore teams & clients.
System Engineer at Tata Consultancy Services, India
October 1, 2013 - October 8, 2025
QA Analyst for American Express (Amex) – retail banking & payments systems; created test strategies, executed functional/regression testing, and led defect management; mentored new joiners and coordinated with onshore teams & clients.

Education

Add your educational history here.

Qualifications

B.E. Electronics & Communication Engineering
January 11, 2030 - January 1, 2009
Certified Scrum Product Owner (CSPO)
January 11, 2030 - October 8, 2025
B.E. Electronics & Communication Engineering
January 11, 2030 - January 1, 2009
Certified Scrum Product Owner (CSPO)
January 11, 2030 - October 8, 2025
B.E. Electronics & Communication Engineering
January 11, 2030 - January 1, 2009
Certified Scrum Product Owner (CSPO)
January 11, 2030 - October 8, 2025

Industry Experience

Healthcare, Transportation & Logistics, Retail, Software & Internet, Professional Services, Financial Services, Energy & Utilities

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate