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I'm Dimitrios Vougiatzis, a Help Desk & Technical Support Specialist with a background in music and performance. I’ve worked across Europe delivering remote support, handling high ticket volumes, and collaborating with cross-functional teams to identify root causes and implement lasting fixes. I’m known for clear communication, quick problem resolution, and data-driven reporting that helps improve service trends. Outside of work, I’ve cultivated a rich musical journey as a flutist in jazz settings and community bands, which fuels my collaborative, creative, and adaptable approach to any team or project.…I'm Dimitrios Vougiatzis, a Help Desk & Technical Support Specialist with a background in music and performance. I’ve worked across Europe delivering remote support, handling high ticket volumes, and collaborating with cross-functional teams to identify root causes and implement lasting fixes. I’m known for clear communication, quick problem resolution, and data-driven reporting that helps improve service trends. Outside of work, I’ve cultivated a rich musical journey as a flutist in jazz settings and community bands, which fuels my collaborative, creative, and adaptable approach to any team or project.

Dimitrios Vougiatzis

Music Producer, Musician, Audio Engineer, +5

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I'm Dimitrios Vougiatzis, a Help Desk & Technical Support Specialist with a background in music and performance. I’ve worked across Europe delivering remote support, handling high ticket volumes, and collaborating with cross-functional teams to identify root causes and implement lasting fixes. I’m known for clear communication, quick problem resolution, and data-driven reporting that helps improve service trends. Outside of work, I’ve cultivated a rich musical journey as a flutist in jazz settings and community bands, which fuels my collaborative, creative, and adaptable approach to any team or project.…I'm Dimitrios Vougiatzis, a Help Desk & Technical Support Specialist with a background in music and performance. I’ve worked across Europe delivering remote support, handling high ticket volumes, and collaborating with cross-functional teams to identify root causes and implement lasting fixes. I’m known for clear communication, quick problem resolution, and data-driven reporting that helps improve service trends. Outside of work, I’ve cultivated a rich musical journey as a flutist in jazz settings and community bands, which fuels my collaborative, creative, and adaptable approach to any team or project.

Available to hire

I’m Dimitrios Vougiatzis, a Help Desk & Technical Support Specialist with a background in music and performance. I’ve worked across Europe delivering remote support, handling high ticket volumes, and collaborating with cross-functional teams to identify root causes and implement lasting fixes. I’m known for clear communication, quick problem resolution, and data-driven reporting that helps improve service trends.

Outside of work, I’ve cultivated a rich musical journey as a flutist in jazz settings and community bands, which fuels my collaborative, creative, and adaptable approach to any team or project.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Language

Greek, Modern

Fluent

English

Advanced

Work Experience

Music Producer at Freelance

July 1, 2018 - Present

I collaborate with various artists to produce music, arrange compositions, and provide sound engineering services. My role involves both creative and technical aspects of music production, ensuring the final product meets industry standards.

Beach Attendant at Hotel Siloan

September 1, 2018 - October 8, 2025

Responsible for welcoming guests at the beach and providing assistance with setting up beach equipment. My role included ensuring a high level of customer service and maintaining a pleasant environment for guests.

Assistant Musician at Various Music Groups

December 1, 2018 - October 8, 2025

Performed as an accompanying musician in various settings, helping to enhance the overall sound and musical experience. This role involved collaboration and creativity within a diverse group of artists.

Porto Carras Grant Resident at Porto Carras

December 1, 2018 - October 8, 2025

Assisted in the management of events and provided audio support to ensure quality sound for performances.

Beach Attendant at Hotel Sithonia

September 1, 2016 - October 8, 2025

Responsible for welcoming guests and ensuring a pleasant beach experience. Assisted with various beach operations.

Freelance Musician at Various

January 1, 2015 - Present

Collaborated with artists for live performances and recordings, providing instrumental support.

Help Desk & Power Platform Support at Power Apps Suite

May 2, 2025 - October 8, 2025

Delivered first- and second-line remote support to a broad mix of SMB clients, usually resolving issues during the initial call. Managed a high volume of daily tickets with clear prioritization for faster resolutions. Collaborated with developers and infrastructure teams to uncover root causes and embed lasting fixes, with a focus on analyzing service trends. Handled broadband and mobile incidents and logged/cased in BMC Remedy & Genesys.

Technical Support Representative at WIND Hellas (via ICAP)

August 2, 2021 - October 8, 2025

Provided remote technical support to customers, guiding network checks on Windows, Android, and iOS. Maintained a customer-focused approach and logged interactions for ongoing improvements.