I am a multidisciplinary professional with over 18 years of experience spanning software testing, CRM strategy, sales leadership, and engineering. I specialize in end-to-end test cycle creation, defect management, and cross-functional collaboration using tools like HP ALM, Jira, and Azure DevOps. I thrive in dynamic environments where precision, communication, and strategic execution intersect, and I enjoy optimizing test coverage, resolving customer pain points, and scaling channel operations across MENA. I bring a results-driven mindset and a passion for continuous improvement, consistently delivering high-quality results and fostering knowledge sharing across teams.

AHMED Ibrahim

I am a multidisciplinary professional with over 18 years of experience spanning software testing, CRM strategy, sales leadership, and engineering. I specialize in end-to-end test cycle creation, defect management, and cross-functional collaboration using tools like HP ALM, Jira, and Azure DevOps. I thrive in dynamic environments where precision, communication, and strategic execution intersect, and I enjoy optimizing test coverage, resolving customer pain points, and scaling channel operations across MENA. I bring a results-driven mindset and a passion for continuous improvement, consistently delivering high-quality results and fostering knowledge sharing across teams.

Available to hire

I am a multidisciplinary professional with over 18 years of experience spanning software testing, CRM strategy, sales leadership, and engineering. I specialize in end-to-end test cycle creation, defect management, and cross-functional collaboration using tools like HP ALM, Jira, and Azure DevOps. I thrive in dynamic environments where precision, communication, and strategic execution intersect, and I enjoy optimizing test coverage, resolving customer pain points, and scaling channel operations across MENA.

I bring a results-driven mindset and a passion for continuous improvement, consistently delivering high-quality results and fostering knowledge sharing across teams.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Arabic
Advanced
English
Fluent

Work Experience

Software Testing Specialist at VOIS
March 1, 2018 - Present
Designed and executed end-to-end test cycles from functional design to script delivery. Logged and resolved defects across offshore teams with closure reporting. Delivered 25,000+ regression/progression tests using HP ALM, Jira, and Azure DevOps. Led weekly Catalogue Management and Deployment Verification Tests. Supported knowledge sharing and testing collateral improvements.
CRM Support Specialist at VOIS
March 1, 2018 - October 8, 2025
Conducted impact analysis and presented findings to management. Enhanced escalation frameworks for Siebel technical issues. Streamlined agent onboarding and system access processes.
Customer Relations Specialist at VOIS
February 1, 2017 - October 8, 2025
Handled high-level complaints and root cause analysis for Vodafone UK. Recognized as SME for long-term complaint resolution.
Sales Manager at Direct Vision Business Consultancy
April 1, 2013 - October 8, 2025
Managed 150+ accounts and closed $150K+ in new sales. Delivered technical sales presentations and led a 6-person team.
Team Supervisor at Intel Corp.
September 1, 2012 - October 8, 2025
Trained 8 Channel Managers and increased revenue by 10% quarterly. Managed Intel-Teleperformance relationship and feasibility studies. Contributed to $2.2B in MENA sales in under 9 months.
Senior Channel Manager at Intel Corp.
January 1, 2012 - October 8, 2025
Drove $150M+ in revenue across Egypt, Jordan, Libya. Expanded distribution by 50+ points and launched Gen2/Gen3 processors. Led promotional campaigns averaging $100K per event.
Software Testing Specialist at VOIS
March 1, 2018 - Present
Designed and executed E2E test cycles from functional design to script delivery; logged and resolved defects across offshore teams with closure reporting; delivered 25,000+ regression/progression tests using HP ALM, Jira, ADO; led weekly Catalogue Management and Deployment Verification Tests; supported knowledge sharing and testing collateral improvements.
CRM Support Specialist at VOIS
March 1, 2018 - October 8, 2025
Conducted impact analysis and presented findings to management; enhanced escalation frameworks for Siebel technical issues; streamlined agent onboarding and system access processes.
Customer Relations Specialist at VOIS
February 1, 2017 - October 8, 2025
Handled high-level complaints and root cause analysis for Vodafone UK; recognized as SME for long-term complaint resolution.
Sales Manager at Direct Vision Business Consultancy
April 1, 2013 - October 8, 2025
Managed 150+ accounts and closed $150K+ in new sales; delivered technical sales presentations and led a 6-person team.
Team Supervisor at Intel Corp.
September 1, 2012 - October 8, 2025
Trained 8 Channel Managers and increased revenue by 10% quarterly; managed Intel-Teleperformance relationship and feasibility studies; contributed to $2.2B in MENA sales in under 9 months.
Senior Channel Manager at Intel Corp.
January 1, 2012 - October 8, 2025
Drove $150M+ in revenue across Egypt, Jordan, Libya; expanded distribution by 50+ points and launched Gen2/Gen3 processors; led promotional campaigns averaging $100K per event.
Software Testing Specialist at VOIS
March 1, 2018 - Present
Designed and executed E2E test cycles from functional design to script delivery; Logged and resolved defects across offshore teams with closure reporting; Delivered 25,000+ regression/progression tests using HP ALM, Jira, ADO; Led weekly Catalogue Management and Deployment Verification Tests; Supported knowledge sharing and testing collateral improvements.
CRM Support Specialist at VOIS
March 1, 2018 - October 8, 2025
Conducted impact analysis and presented findings to management; Enhanced escalation frameworks for Siebel technical issues; Streamlined agent onboarding and system access processes.
Customer Relations Specialist at VOIS
February 1, 2017 - October 8, 2025
Handled high-level complaints and root cause analysis for Vodafone UK; Recognized as SME for long-term complaint resolution.
Sales Manager at Direct Vision Business Consultancy
April 1, 2013 - October 8, 2025
Managed 150+ accounts and closed $150K+ in new sales; Delivered technical sales presentations and led a 6-person team.
Team Supervisor at Intel Corp.
September 1, 2012 - October 8, 2025
Trained 8 Channel Managers and increased revenue by 10% quarterly; Managed Intel- Teleperformance relationship and feasibility studies; Contributed to $2.2B in MENA sales in under 9 months.
Senior Channel Manager at Intel Corp.
January 1, 2012 - October 8, 2025
Drove $150M+ in revenue across Egypt, Jordan, Libya; Expanded distribution by 50+ points and launched Gen2/Gen3 processors; Led promotional campaigns averaging $100K per event.

Education

Bachelor of Water & Hydraulics Engineering at Ain Shams University, Cairo, Egypt
January 11, 2030 - October 8, 2025
Bachelor at Ain Shams University
January 11, 2030 - October 8, 2025
Bachelor of Water & Hydraulics Engineering at Ain Shams University
January 11, 2030 - October 8, 2025

Qualifications

ISTQB Certified
January 11, 2030 - October 8, 2025
Bentley Accredited Road Modeler – OpenRoads
January 11, 2030 - October 8, 2025
Agile Testing, Scrum (Basic & Advanced)
January 11, 2030 - October 8, 2025
Project Management – Iterative Methods
January 11, 2030 - October 8, 2025
BIM for Wet Utilities – Autodesk
January 11, 2030 - October 8, 2025
Bentley Accredited Road Modeler – OpenRoads
January 11, 2030 - October 8, 2025
ISTQB Certified – itida/Udacity
January 11, 2030 - October 8, 2025
Agile Testing, Scrum (Basic & Advanced) – LinkedIn Learning
January 11, 2030 - October 8, 2025
Water/Sewage Modelling – Bentley Institute
January 11, 2030 - October 8, 2025
Intel Tick - Tock Model, RAID Controllers
January 11, 2030 - October 8, 2025
Project Management – Iterative Methods
January 11, 2030 - October 8, 2025
Civil Works – ACE & Prof. Dr. Ahmed Aggour
January 11, 2030 - October 8, 2025
BIM for Wet Utilities – Autodesk
January 11, 2030 - October 8, 2025
Certified SAT Supervisor
January 11, 2030 - October 8, 2025
Bentley Accredited Road Modeler – OpenRoads
January 11, 2030 - October 8, 2025
ISTQB Certified – itida/Udacity
January 11, 2030 - October 8, 2025
Agile Testing, Scrum (Basic & Advanced) – LinkedIn Learning
January 11, 2030 - October 8, 2025
Water/Sewage Modelling – Bentley Institute
January 11, 2030 - October 8, 2025
Intel Tick - Tock Model, RAID Controllers
January 11, 2030 - October 8, 2025
Project Management – Iterative Methods
January 11, 2030 - October 8, 2025
Civil Works – ACE & Prof. Dr. Ahmed Aggour
January 11, 2030 - October 8, 2025
BIM for Wet Utilities – Autodesk
January 11, 2030 - October 8, 2025
Certified SAT Supervisor
January 11, 2030 - October 8, 2025

Industry Experience

Software & Internet, Telecommunications, Professional Services, Manufacturing

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
See more

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