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I am a multidisciplinary professional with over 18 years of experience spanning software testing, CRM strategy, sales leadership, and engineering. I specialize in end-to-end test cycle creation, defect management, and cross-functional collaboration using tools like HP ALM, Jira, and Azure DevOps. I thrive in dynamic environments where precision, communication, and strategic execution intersect, and I enjoy optimizing test coverage, resolving customer pain points, and scaling channel operations across MENA. I bring a results-driven mindset and a passion for continuous improvement, consistently delivering high-quality results and fostering knowledge sharing across teams.…I am a multidisciplinary professional with over 18 years of experience spanning software testing, CRM strategy, sales leadership, and engineering. I specialize in end-to-end test cycle creation, defect management, and cross-functional collaboration using tools like HP ALM, Jira, and Azure DevOps. I thrive in dynamic environments where precision, communication, and strategic execution intersect, and I enjoy optimizing test coverage, resolving customer pain points, and scaling channel operations across MENA. I bring a results-driven mindset and a passion for continuous improvement, consistently delivering high-quality results and fostering knowledge sharing across teams.

AHMED Ibrahim

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I am a multidisciplinary professional with over 18 years of experience spanning software testing, CRM strategy, sales leadership, and engineering. I specialize in end-to-end test cycle creation, defect management, and cross-functional collaboration using tools like HP ALM, Jira, and Azure DevOps. I thrive in dynamic environments where precision, communication, and strategic execution intersect, and I enjoy optimizing test coverage, resolving customer pain points, and scaling channel operations across MENA. I bring a results-driven mindset and a passion for continuous improvement, consistently delivering high-quality results and fostering knowledge sharing across teams.…I am a multidisciplinary professional with over 18 years of experience spanning software testing, CRM strategy, sales leadership, and engineering. I specialize in end-to-end test cycle creation, defect management, and cross-functional collaboration using tools like HP ALM, Jira, and Azure DevOps. I thrive in dynamic environments where precision, communication, and strategic execution intersect, and I enjoy optimizing test coverage, resolving customer pain points, and scaling channel operations across MENA. I bring a results-driven mindset and a passion for continuous improvement, consistently delivering high-quality results and fostering knowledge sharing across teams.

Available to hire

I am a multidisciplinary professional with over 18 years of experience spanning software testing, CRM strategy, sales leadership, and engineering. I specialize in end-to-end test cycle creation, defect management, and cross-functional collaboration using tools like HP ALM, Jira, and Azure DevOps. I thrive in dynamic environments where precision, communication, and strategic execution intersect, and I enjoy optimizing test coverage, resolving customer pain points, and scaling channel operations across MENA.

I bring a results-driven mindset and a passion for continuous improvement, consistently delivering high-quality results and fostering knowledge sharing across teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Arabic

Advanced

English

Fluent

Work Experience

Software Testing Specialist at VOIS

March 1, 2018 - Present

Designed and executed end-to-end test cycles from functional design to script delivery. Logged and resolved defects across offshore teams with closure reporting. Delivered 25,000+ regression/progression tests using HP ALM, Jira, and Azure DevOps. Led weekly Catalogue Management and Deployment Verification Tests. Supported knowledge sharing and testing collateral improvements.

CRM Support Specialist at VOIS

March 1, 2018 - October 8, 2025

Conducted impact analysis and presented findings to management. Enhanced escalation frameworks for Siebel technical issues. Streamlined agent onboarding and system access processes.

Customer Relations Specialist at VOIS

February 1, 2017 - October 8, 2025

Handled high-level complaints and root cause analysis for Vodafone UK. Recognized as SME for long-term complaint resolution.

Sales Manager at Direct Vision Business Consultancy

April 1, 2013 - October 8, 2025

Managed 150+ accounts and closed $150K+ in new sales. Delivered technical sales presentations and led a 6-person team.

Team Supervisor at Intel Corp.

September 1, 2012 - October 8, 2025

Trained 8 Channel Managers and increased revenue by 10% quarterly. Managed Intel-Teleperformance relationship and feasibility studies. Contributed to $2.2B in MENA sales in under 9 months.

Senior Channel Manager at Intel Corp.

January 1, 2012 - October 8, 2025

Drove $150M+ in revenue across Egypt, Jordan, Libya. Expanded distribution by 50+ points and launched Gen2/Gen3 processors. Led promotional campaigns averaging $100K per event.

Software Testing Specialist at VOIS

March 1, 2018 - Present

Designed and executed E2E test cycles from functional design to script delivery; logged and resolved defects across offshore teams with closure reporting; delivered 25,000+ regression/progression tests using HP ALM, Jira, ADO; led weekly Catalogue Management and Deployment Verification Tests; supported knowledge sharing and testing collateral improvements.

CRM Support Specialist at VOIS

March 1, 2018 - October 8, 2025

Conducted impact analysis and presented findings to management; enhanced escalation frameworks for Siebel technical issues; streamlined agent onboarding and system access processes.

Customer Relations Specialist at VOIS

February 1, 2017 - October 8, 2025

Handled high-level complaints and root cause analysis for Vodafone UK; recognized as SME for long-term complaint resolution.

Sales Manager at Direct Vision Business Consultancy

April 1, 2013 - October 8, 2025

Managed 150+ accounts and closed $150K+ in new sales; delivered technical sales presentations and led a 6-person team.

Team Supervisor at Intel Corp.

September 1, 2012 - October 8, 2025

Trained 8 Channel Managers and increased revenue by 10% quarterly; managed Intel-Teleperformance relationship and feasibility studies; contributed to $2.2B in MENA sales in under 9 months.

Senior Channel Manager at Intel Corp.

January 1, 2012 - October 8, 2025

Drove $150M+ in revenue across Egypt, Jordan, Libya; expanded distribution by 50+ points and launched Gen2/Gen3 processors; led promotional campaigns averaging $100K per event.

Software Testing Specialist at VOIS

March 1, 2018 - Present

Designed and executed E2E test cycles from functional design to script delivery; Logged and resolved defects across offshore teams with closure reporting; Delivered 25,000+ regression/progression tests using HP ALM, Jira, ADO; Led weekly Catalogue Management and Deployment Verification Tests; Supported knowledge sharing and testing collateral improvements.

CRM Support Specialist at VOIS

March 1, 2018 - October 8, 2025

Conducted impact analysis and presented findings to management; Enhanced escalation frameworks for Siebel technical issues; Streamlined agent onboarding and system access processes.

Customer Relations Specialist at VOIS

February 1, 2017 - October 8, 2025

Handled high-level complaints and root cause analysis for Vodafone UK; Recognized as SME for long-term complaint resolution.

Sales Manager at Direct Vision Business Consultancy

April 1, 2013 - October 8, 2025

Managed 150+ accounts and closed $150K+ in new sales; Delivered technical sales presentations and led a 6-person team.

Team Supervisor at Intel Corp.

September 1, 2012 - October 8, 2025

Trained 8 Channel Managers and increased revenue by 10% quarterly; Managed Intel- Teleperformance relationship and feasibility studies; Contributed to $2.2B in MENA sales in under 9 months.

Senior Channel Manager at Intel Corp.

January 1, 2012 - October 8, 2025

Drove $150M+ in revenue across Egypt, Jordan, Libya; Expanded distribution by 50+ points and launched Gen2/Gen3 processors; Led promotional campaigns averaging $100K per event.