Available to hire
Hi, I’m Manpreet Singh, an Application Support and QA Engineer with 8+ years of experience supporting and deploying digital campaigns on embedded platforms used by millions across iOS, Android, gaming consoles, Smart TVs and wearables. I excel in incident management, problem resolution and change management, with diversified experience across Telco, Media, Retail and E‑Commerce.
I bring hands-on expertise testing modern front-end and backend systems, REST APIs, and cloud-native microservices. I collaborate closely with developers and product owners to design test strategies, create detailed test plans, automate where appropriate, and ensure high-quality software delivered through CI/CD pipelines on AWS, Azure, Salesforce Service Cloud, and various payment gateways such as Aurus, Adyen, and Givex.
Skills
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Language
English
Fluent
Work Experience
QA Engineer at Deciem
December 1, 2022 - PresentISR Inter-Store Returns Claim Automation: automated existing manual return claims processes from digital channels and dealers to corporation by implementing new business rules affecting frontend, POS, OMS (AS400), hybrid systems and settlement reports. Analyzed Business Requirements and Functional Requirements; reviewed daily Scrum updates. Led manual testing for Mobile (iOS/Android) and Web (Cross-Browser) focusing on functional UI/copy, cross-browser compatibility, performance and usability. Executed Backend Microservices Testing on Azure AKS in a cloud-native environment. Participated in production deployments; prepared defect/execution status reports. Collaborated with QA teams to develop test strategies, plans, test cases and executed in Staging/Audit1/UAT. Created Gap Analysis documents to address issues and gaps in requirements. Designed end-to-end test coverage for POS integrations and validated Manhattan WMS modules. Performed API testing with Postman across interfaces; levera
QA Engineer (Contract) at Deciem
December 1, 2022 - PresentLed the manual testing and QA activities for the ISR Inter-Store Returns Claim Automation project, automating manual return claims processes across digital channels and dealers into corporate systems (including frontend, POS, AS400 Order Management, hybrid, and settlement reporting). Analyzed Business/Functional Requirements, facilitated daily scrum reviews, and designed/ executed Functional, Sanity, Ad-hoc, Exploratory, Regression, and End-to-End testing across portal and cross-device interfaces. Performed backend microservices testing on Azure AKS within a cloud-native environment, contributed to production deployments, and collaborated with QA/DevOps to identify root causes and drive fixes. Created test strategies, test plans, and test cases; established environments (Staging, Audit1, UAT); managed defects and provided status reports.
QA Engineer at Lululemon
November 30, 2022 - October 8, 2025Loyalty Card Implementation — owned QA strategy for Loyalty Portal across mobile and web, including sign-in, enrollment, account management and rewards workflows. Planned and executed functional, integration and non-functional tests (failover, performance, recoverability, scalability) with vendor/DevOps support. Performed API testing with Postman across Loyalty backend, CRM, CMS and Billing systems; queried databases with SQL for data validation. Executed performance tests for login flows and Tap to Pay integration (Aurus) across North America, including POS localization for Mexico and international markets with multi-currency and tax considerations. Documented test cases in TestRail and validated OAuth/SAML authentication flows and CRM integration.
QA Engineer at Lululemon
November 1, 2022 - October 8, 2025Loyalty Card Implementation: Led QA for Loyalty Card integration across Mobile reward features, CRM and Billing interfaces. Planned, designed and managed tests for new/updated processes (Sign in, Enroll, Loyalty card management, Transactions) across Web/Mobile, API, and POS components. Executed non-functional testing (failover, operability, performance, recovery, scalability) with vendor/DevOps support. Performed API testing with Postman for Loyalty backend, CRM, CMS and Billing systems; validated data via SQL queries; conducted integration testing across systems; performed performance testing for login/workflows. Validated Tap to Pay integration using Aurus across US/Canada stores and tested POS deployments in Mexico and international markets. Created and maintained TestRail test cases; performed API/compliance testing for CFDI e-invoicing.
QA Engineer at Bell Media
June 30, 2020 - October 8, 2025Led manual testing for the Crave TV redesign across iOS, Android, and Web; conducted integration testing with embedded systems and hardware; developed API testing scripts in C# (RestSharp/NUnit) and created REST API coverage on AWS EC2. Created and maintained master test plans, modules, and TestRail suites for CMS, Front End (iOS/Android/Web), Web Services, CRM (Braze) and analytics (Adobe). Executed OAuth 2.0 and SAML-based authentication flows, and contributed to backlog grooming, sprint planning, and cross-functional collaboration to ensure timely defect resolution.
QA Engineer at Bell Media
June 1, 2020 - October 8, 2025Led manual testing for Crave TV redesign across iOS, Android and Web; performed integration testing of embedded systems with hardware components; API testing with C#, RestSharp and NUnit; created REST API coverage for AWS-hosted endpoints. Created master test plan and module test plans for CMS, Front End (iOS/Android), Web Services, CRM (Braze) and analytics (Adobe). Executed OAuth 2.0 and SAML-based authentication test scenarios; documented test results and coverage; participated in backlog grooming, sprint planning and defect triage; created release notes and maintained test artifacts.
Application Support Analyst at Bell Media
September 30, 2018 - October 8, 2025L2 Production Support for streaming infrastructure and backend services; developed runbooks, troubleshooting knowledge base, and monitoring/alerting using New Relic and ELK. Built reusable Postman collections for real-time API verification and created dashboards/reports to reduce manual effort in incident analysis. Collected and analyzed logs and performance metrics to drive uptime and reliability improvements.
Application Support Analyst at Bell Media
September 1, 2018 - October 8, 2025L2 Production Support for streaming infrastructure and backend services including third-party payments and CMS integrations. Built runbooks and knowledge base for troubleshooting production issues. Set up monitoring and alerting with New Relic and ELK; created real-time API verification collections using Postman; generated dashboards and weekly executive uptime reports. Triage and respond to support tickets, escalate complex issues to DevOps and Engineering teams, and maintain logs across browser and mobile platforms for diagnostics.
Education
Advanced Diploma of Marketing at Durban International College Pty Ltd
July 1, 2016 - October 8, 2025Diploma of Management at Durban International College Pty Ltd
October 1, 2014 - October 8, 2025Advanced Diploma of Marketing at Durban International College Pty Ltd
July 1, 2016 - October 8, 2025Diploma of Management at Durban International College Pty Ltd
October 1, 2014 - October 8, 2025Qualifications
Industry Experience
Media & Entertainment, Telecommunications, Retail, Software & Internet, Professional Services
Skills
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