Available to hire
I am a ServiceNow Developer and Technical Lead with over 10 years of experience delivering ITSM, HRSD, CSM, CMDB, and ITOM solutions. Based in Sweden, I lead cross-functional teams, optimize CMDB, and drive upgrades to ensure reliable, scalable ServiceNow platforms.
I enjoy building user-focused applications, mentoring junior developers, and collaborating with stakeholders to translate complex requirements into practical, measurable outcomes.
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Work Experience
ServiceNow Developer / Technical Lead at Eli Lilly
September 1, 2025 - October 9, 2025Delivered solutions across ITSM, CSM, HRSD, CMDB, and ITOM; implemented Walkup Portal and major incident management; optimized CMDB with refined IRE rules and improved discovery; led upgrades from planning to hyper-care; collaborated with cross-functional teams to gather requirements; troubleshot priority issues; developed integrated solutions; documented processes; configured reports and dashboards; implemented BCM module including BIA, BCP, and Crisis Management; mentored junior developers.
ServiceNow Developer / Technical Lead at Eli Lilly
September 1, 2025 - October 9, 2025Delivered solutions across ITSM, CSM, HRSD, CMDB, ITOM; implemented Walkup Portal; major incident management; custom applications; optimized CMDB with refined IRE rules and improved discovery; led upgrades from planning through hyper-care; gathered requirements for enhancements; troubleshot priority technical issues; collaborated with developers to deliver integrated solutions; documented processes; configured reports and dashboards; implemented and configured BCM module (BIA, BCP, Crisis Management Plans); mentored junior developers.
ServiceNow Developer at Skandia
June 1, 2020 - October 9, 2025Implemented Walk Up Portal; cleared backlog to enhance ITSM modules; analyzed and implemented customized Change Management; configured reports, dashboards, notifications, catalog items, record producers, and order guides; email inbound actions.
ServiceNow Developer at Skandia
June 1, 2020 - October 9, 2025Implemented walk-up portal; cleared 3-year backlog to enhance ITSM modules; analyzed and implemented customized Change Management; configured reports, dashboards, notifications, catalog items, record producers, and order guides; configured email inbound actions.
ServiceNow Developer at AMD
March 1, 2019 - October 9, 2025Service Portal development; Incident automation for service desk; designed catalog items, record producers, and order guides with workflows; configured Change module with workflows; SLAs for Incident, Incident Task, and Catalog Task; UI policies, Client Scripts, and Business Rules; HR automation for assignment groups via inbound; Salesforce to ServiceNow incident automation; incident automation for server failure alerts; approval remainders; created various reports, dashboards, and notifications.
ServiceNow Developer at AMD
March 1, 2019 - October 9, 2025Portal development; incident automation for service desk; designed catalog items, record producers, and order guides with workflows; configured Change module with workflow changes; configured SLAs for Incident, Incident Task, and Catalog Task; UI policies, client scripts, and business rules; HR automation for assignment groups via inbound; Salesforce-to-ServiceNow incident automation with inbound actions; incident alerts; reports, dashboards, and notifications.
CMDB Consultant at Husky Bangalore
July 1, 2016 - October 9, 2025Designed transform maps and staging tables for bulk CI uploads; configured and maintained CMDB data; created reports and dashboards.
CMDB Consultant at Husky Bangalore
July 1, 2016 - October 9, 2025Designed transform maps and staging tables for bulk CIs uploads; configured and maintained CMDB data with accuracy; created reports and dashboards.
System Admin at Tatasky Bangalore
June 1, 2015 - October 9, 2025Monitored HP NNM, HP OMW, BMC Remedy, Control M, and Citrix; basic troubleshooting and daily report generation.
System Admin at Tatasky Bangalore
June 1, 2015 - October 9, 2025Monitored HP NNM, HP OMW, BMC Remedy, Control M, and Citrix; performed basic troubleshooting; daily report generation.
Education
Bachelor of Engineering at Dr.AIT Bangalore
January 11, 2030 - January 1, 2009Bachelor of Engineering at Dr.AIT Bangalore
January 11, 2030 - January 1, 2009Qualifications
ITIL V3
January 11, 2030 - October 9, 2025ServiceNow CSA
January 11, 2030 - October 9, 2025CAD
January 11, 2030 - October 9, 2025CIS–ITSM
January 11, 2030 - October 9, 2025CIS–HRSD
January 11, 2030 - October 9, 2025ITIL V3
January 11, 2030 - October 9, 2025ServiceNow CSA
January 11, 2030 - October 9, 2025CAD
January 11, 2030 - October 9, 2025CIS–ITSM
January 11, 2030 - October 9, 2025CIS–HRSD
January 11, 2030 - October 9, 2025Industry Experience
Software & Internet, Healthcare, Financial Services, Telecommunications, Professional Services, Life Sciences
Skills
See more
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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