Led a team of 24 employees in daily operations, training, and performance management. Produced corporate manuals and process documentation aligned with regulatory and collective agreements. Oversaw payroll, scheduling, and operational reporting, requiring precision and data management skills. Recognized for bilingual communication (English/French) and ability to perform under pressure.

Technical Writer at Jazz Aviation LP

January 1, 2019 - October 9, 2025

Authored a comprehensive inventory control training and reference manual for the Maintenance and Engineering Division. Partnered with managers and specialists to document technical processes, specifications, and workflows. Produced clear, user-friendly manuals, diagrams, and study guides that standardized practices across departments. Applied strong analytical and problem-solving skills to improve accuracy and streamline staff onboarding. Ensured documentation compliance with corporate and regulatory standards, supporting operational efficiency and audit readiness.

Station Terminal Operations Control Coordinator at Jazz Aviation LP

January 1, 2017 - October 9, 2025

Coordinated flight schedules, gate assignments, and cargo logistics using aviation data systems. Maintained communication between flight crews, ramp teams, and operations staff. Trained staff on systems and compliance standards, highlighting technical and instructional strengths. Applied real-time problem-solving to adjust for weather and routing changes.

Base Trainer & Senior Lead Backup Agent at Sept-Iles Airport

January 1, 2007 - October 9, 2025

Designed and delivered training programs for customer service operations. Served as Dangerous Goods Specialist, ensuring strict safety compliance. Managed scheduling, payroll, and operational workflows while maintaining service excellence.