Available to hire
Hi, I’m Shivani Shukla, a dedicated Quality Analyst with extensive experience in manual and automated testing, API testing, and software training. I enjoy analysis, test design, and solving problems, with a keen eye for detail and a knack for investigating issues and reporting findings clearly.
In my career, I’ve worked across Agile teams, contributing to test planning, regression and UAT, and helping teams release reliable software. I’ve led training programs, tested on mobile and desktop platforms, and collaborated with cross-functional teams using JIRA/Confluence in DevOps environments.
Skills
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Language
English
Fluent
Work Experience
Quality Assurance Analyst at Crowdfunder, UK
August 1, 2023 - PresentQuality Assurance Analyst responsible for manual and automation testing, creating automated test cases for UI and API testing; contributed to test planning, identified test scenarios, ensured coverage; participated in triage meetings and owned issues until resolution; followed Agile/Scrum using Jira/Confluence; utilized DAISY automation framework to test mobile apps on virtual devices via Android Studio.
Senior Quality Analyst at Persistent Systems Limited
March 1, 2023 - October 9, 2025Worked on the Career Development Framework (CDF) application. Created automated test cases for UI and backend APIs. Contributed to test plan creation, identification of test scenarios, and ensuring test coverage. Participated in triage meetings and owned reported issues until resolution. Followed Agile SDLC with Jira/Confluence. Used Persistent's DAISY automation framework to test mobile applications on virtual devices via Android Studio.
Quality Analyst – I at Ebix Software
May 1, 2013 - October 9, 2025Contributed to SmartOffice CRM product modules (Carrier, Products, Advisor/Agency, SmartPolicy, Pending Case Management). Prepared and executed Test Plans and Test Cases; performed Black Box testing for a web-based CRM in the insurance domain. Participated in Release Group (Production Support), executed Functional, Integration, Regression and Smoke testing. Collaborated with automation team to generate QTP 9.1 scripts; trained new QA professionals.
Software Testing Trainer at MZOS, India
December 1, 2013 - October 9, 2025Software Testing Trainer responsible for training and mentoring in software testing methodologies and practices.
Lecturer in Business Administration Department at Raisoni College of Commerce, Science and Technology, India
April 1, 2008 - October 9, 2025Lecturer in the Business Administration Department, delivering course content and guiding students in related assessments.
Customer Service Executive (Voice) at Nipuna (Satyam BPO) India
August 1, 2007 - October 9, 2025Customer Service Executive (Voice) role handling client communications and service requests.
Quality Assurance Analyst at Crowdfunder, UK
August 1, 2023 - PresentQuality Assurance Analyst focusing on UI testing, API testing with Postman, and automation using the DAISY framework for mobile apps on virtual devices. Created automated UI test cases and contributed to test plans ensuring adequate coverage; participated in sprint activities and triage meetings.
Senior Quality Analyst at Persistent Systems Limited
March 1, 2023 - October 9, 2025Worked on Career Development Framework (CDF) application; created automated UI test cases, performed API testing on backend APIs, and contributed to test plans and test scenarios; used DAISY automation framework for mobile app testing on virtual devices.
Quality Analyst – I at Ebix Software
May 1, 2013 - October 9, 2025Contributed to SmartOffice CRM product; performed Black Box testing for web-based CRM, participated in Release Group (Production Support), and generated test scripts using QTP 9.1; mentored new QA professionals and coordinated with Product Managers and Developers.
Software Testing Trainer at MZOS, India
December 1, 2013 - October 9, 2025Delivered software testing training; structured lesson plans and training modules for QA concepts; supported students and trainees.
Lecturer in Business Administration Department at Raisoni College of Commerce, Science and Technology, India
April 1, 2008 - October 9, 2025Lectured on business administration topics; mentored students, coordinated with faculty and supported program activities.
Customer Service Executive (Voice) at Nipuna (Satyam BPO) India
August 1, 2007 - October 9, 2025Provided customer service support via voice channel; handled customer inquiries and issue resolution; developed communication and problem-solving skills.
Quality Assurance Analyst at Crowdfunder
August 1, 2023 - November 27, 2025Led manual and automated testing for the Crowdfunder UK portal, including REST API and DB testing, performance testing with JMeter, and comprehensive regression, functional, non-functional, integration and UAT testing. Developed test plans, designs, scenarios and cases; maintained test environments and data; participated in agile ceremonies and triage, owning defects until resolution. Monitored load and performance results in Grafana and conducted QA trainings; reported defects with clear metrics.
Senior Quality Analyst at Persistent Systems Limited
March 1, 2023 - March 1, 2023Tested the Career Development Framework (CDF) application; automated UI test cases and API testing using Persistent's DAISY framework; mobile testing via Android Studio; performed regression, functional and integration testing. Generated test reports with complete traceability to requirements; participated in sprint ceremonies and triage meetings.
Software Testing Trainer at MZOS, India
December 1, 2013 - December 1, 2013Developed comprehensive software testing training programs and delivered engaging workshops to enhance participants' testing skills.
Quality Analyst – I at Zinnia
May 1, 2013 - May 1, 2013Contributed to projects and implementations in SmartOffice product; prepared and executed Test Plans, Test Cases, and Fix Cases. Conducted Black Box testing for a web-based CRM product and API testing of SOAP APIs; tested Azure cloud-based integrations and APIs.
Lecturer at Raisoni College of Commerce, Science and Technology, India
April 1, 2008 - April 1, 2008Delivered lectures on strategic management to diverse undergraduate students; advised students on career paths, internship opportunities, and coursework.
Customer Service Executive (Voice) at Nipuna (Satyam BPO), India
August 1, 2007 - August 1, 2007Responded to incoming calls from customers, identified needs and concerns, provided accurate information, and logged details in the CRM system; ensured high-volume call handling with quality service and first-call resolution where possible.
Senior Quality Analyst at Persistent Systems Limited
October 1, 2021 - March 1, 2023Worked on testing the Career Development Framework (CDF) application. Created automated UI test cases and performed API testing on backend APIs. Used the DAISY automation framework to test mobile applications on virtual devices with Android Studio. Conducted regression, functional, and integration testing. Participated in sprint ceremonies and triage meetings, taking ownership of reported issues.
Quality Analyst – I at Zinnia
April 1, 2008 - May 1, 2013Contributed to projects in SmartOffice product, including Carrier, Products, Advisor/Agency, SmartPolicy and Pending Case Management. Prepared and executed Test Plans, Test Cases, and Fix Cases. Conducted Black Box testing for a web-based CRM in the insurance domain.
Lecturer at Raisoni College of Commerce, Science and Technology
September 1, 2007 - April 1, 2008Delivered lectures on strategic management to undergraduate students. Advised students on career paths, internships, and coursework.
Customer Service Executive (Voice) at Nipuna (Satyam BPO)
August 1, 2006 - August 1, 2007Responded to incoming calls, understood customer needs, provided accurate information, and aimed for first-call resolution. Logged call details and handled high-volume inquiries.
Software Testing Trainer at MZOS
September 1, 2013 - December 1, 2013Developed and delivered comprehensive software testing training programs.
Education
Qualifications
Master in Computer Management
January 11, 2030 - October 9, 2025Bachelor of Education
January 11, 2030 - October 9, 2025Bachelor of Arts (English Literature)
January 11, 2030 - October 9, 2025Software Testing with Manual and Automation tools
January 11, 2030 - October 9, 2025Master in Computer Management
January 11, 2030 - October 9, 2025Bachelor of Education
January 11, 2030 - October 9, 2025Bachelor of Arts (English Literature)
January 11, 2030 - October 9, 2025Software Testing with Manual and Automation tools
January 11, 2030 - October 9, 2025Master in Computer Management
July 1, 2004 - June 1, 2006Bachelor of Education
August 1, 2019 - September 1, 2021Bachelor of Arts (English Literature)
August 1, 2001 - July 1, 2004ISTQB certified
January 11, 2030 - November 27, 2025Master in Computer Management
July 1, 2004 - June 1, 2006Bachelor of Education
August 1, 2019 - September 1, 2021Bachelor of Arts (English Literature)
August 1, 2001 - July 1, 2004Software Testing with Manual and Automation tools
January 11, 2030 - December 1, 2025Master in Computer Management
July 1, 2004 - June 1, 2006Bachelor of Education
August 1, 2019 - September 1, 2021Bachelor of Arts (English Literature)
August 1, 2001 - July 1, 2004ISTQB certified.
January 11, 2030 - December 8, 2025Industry Experience
Software & Internet, Financial Services, Professional Services, Education, Other, Media & Entertainment, Computers & Electronics
Skills
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