Available to hire
I am a Senior ITSM QA professional with extensive experience delivering quality assurance for complex, integrated IT programs, including Agile/SAFe and regulated environments. I lead test strategy, coordinate cross-functional teams, and ensure quality, compliance, and security before production.
I am proactive about tooling and process optimization, driving test automation, traceability, and continuous improvement. I hold Agile, SAFe, ITIL v4 and Atlassian certifications, and I am fluent in English.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
French
Fluent
English
Advanced
German
Beginner
Work Experience
ITSM / QA Consultant at Freelance
October 1, 2025 - October 10, 2025Design and execution of test campaigns for large ITSM programs; test management including scenarios, execution, defect tracking, and stakeholder reporting; proposed and implemented process improvements to streamline QA; banking projects including Rothschild (Geneva) and Azqore (Geneva) involving QA campaigns and platform administration.
SQL/HR Developer at Eurotunnel
May 1, 2011 - October 10, 2025PL/SQL development and HR application support; defined and executed test scenarios during SAP HR migration; managed payroll, time tracking, planning, and HR training processes.
Solution Manager at Alstom Grid
January 1, 2019 - October 10, 2025Designed and managed a support platform for methods and tools (Jira, workflows, scripts, SQL). Collected business requirements, deployed platform evolutions, and trained users. Supported Agile teams by configuring Jira, running sprint reviews, and coordinating UATs. Migrated 32 servers to AWS.
Consultant ITSM / QA at Macko solutions
October 1, 2019 - PresentSenior ITSM/QA consultant leading test strategy, coordinating system/integration/UAT, managing defects, and aligning testing activities with production readiness for large ITSM migrations; performed Dry Runs, coordinated cross-team efforts, and contributed to process improvements and tool optimization.
Responsable de plateforme de services at Alstom Grid
August 1, 2011 - May 1, 2019Lead platform services for Jira/Confluence ecosystem; defined SLAs with suppliers, configured workflows, supported Agile teams, guided UAT, and migrated 32 servers to AWS, ensuring security and reliability of the service center.
Consultant SAP at Steria
August 1, 2005 - May 1, 2011SAP migration and data management support: data masters collection, training key-users, post-go-live support, ABAP interface development, and CRM/HR-related project work.
Product Owner RH / Développeur Oracle SQL / RH at Eurotunnel
August 1, 1988 - May 1, 2005SQL/PLSQL HR applications development and testing; defined test scenarios during SAP HR migration; payroll, time tracking, and training processes; played a key role in migration-related QA activities.
Education
DEUG in Psychology at Lille
January 11, 2030 - January 1, 1984Master European Consulting Professions at Dess Conseil
January 11, 2030 - January 1, 2003Master European Consulting Professions at http://www.dessconseil.ovh.org
January 1, 2003 - October 10, 2025Project Manager junior at CESI -Nord, Arras
January 1, 1992 - October 10, 2025DEUG of psychology at Lille
January 1, 1984 - October 10, 2025DEUG de psychologie at Lille
January 11, 2030 - February 22, 2026Chef de projet junior at CESI-Nord, Arras
January 11, 2030 - February 22, 2026Qualifications
ITIL v4 Foundation
January 1, 2024 - October 10, 2025ACP-620 Managing Jira Projects for Cloud
January 1, 2023 - October 10, 2025ACP-520 Atlassian Cloud Org Admin
January 1, 2022 - October 10, 2025ACP-100 Jira Administration for Data Center and Server
January 1, 2022 - October 10, 2025SAFe 5 Agilist
January 1, 2020 - October 10, 2025PSM I Professional Scrum Master
January 1, 2019 - October 10, 2025CMMI Capability Maturity Model Integration
January 1, 2013 - October 10, 2025Master European Consulting Professions
January 1, 2003 - October 10, 2025ITIL v4 Foundation
January 1, 2024 - October 10, 2025ACP -620 Managing Jira Projects for Cloud
January 1, 2023 - October 10, 2025ACP -520 Atlassian Cloud Org Admin
January 1, 2022 - October 10, 2025ACP -100 Jira Administration for Data Center and Server
January 1, 2022 - October 10, 2025SAFe 5 Agilist
January 1, 2020 - October 10, 2025PSM I Professional Scrum Master (PSM I)
January 1, 2019 - October 10, 2025CMMI Capability Maturity Model Integration
January 1, 2013 - October 10, 2025ITIL v4 Foundation
January 1, 2024 - October 10, 2025ACP -620 Managing Jira Projects for Cloud
January 1, 2023 - October 10, 2025ACP -520 Atlassian Cloud Org Admin
January 1, 2022 - October 10, 2025ACP -100 Jira Administration for Data Center and Server
January 1, 2022 - October 10, 2025SAFe 5 Agilist
January 1, 2020 - October 10, 2025PSM I Professional Scrum Master (PSM I)
January 1, 2019 - October 10, 2025CMMI Capability Maturity Model Integration
January 1, 2013 - October 10, 2025Master European Consulting Professions
January 1, 2003 - October 10, 2025Project Manager junior
January 1, 1992 - October 10, 2025DEUG of psychology
January 1, 1984 - October 10, 2025Master Européen des métiers du conseil
January 11, 2030 - February 22, 2026ITIL v4 Foundation
January 1, 2024 - February 22, 2026ACP-620 Jira Project for the Cloud
January 1, 2023 - February 22, 2026ACP-520 Administrateur Atlassian Cloud Org
January 1, 2022 - February 22, 2026ACP-100 Administration Jira for the Data Center and Server
January 1, 2022 - February 22, 2026SAFe 5 Agilist
January 1, 2020 - February 22, 2026Professional Scrum Master I (PSM I)
January 1, 2019 - February 22, 2026CMMI Maturity Model Integration
January 1, 2013 - February 22, 2026Master Européen des métiers du conseil
January 1, 2003 - February 22, 2026Industry Experience
Financial Services, Professional Services, Software & Internet, Other, Transportation & Logistics, Energy & Utilities, Retail, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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