I am a highly motivated and hard working marketing professional currently undertaking a Multichannel Apprentice role at a dynamic marketing agency gaining hands-on experience across media buying, strategy, and client services. I demonstrate a strong understanding of digital marketing fundamentals, campaign execution, audience targeting, and client communication. I bring a solid foundation in customer service and client-facing roles from previous positions at Laya Healthcare and Abtran (Electric Ireland) where professionalism, problem-solving, and communication were key to success. I am known for a proactive attitude, attention to detail, and ability to work cross-functionally in fast-paced environments. I am now focused on building a long-term career in marketing with growing skills in Canva, Cap Cut, Meta ads manager, Meta Business Suite, Google Analytics, campaign management, market research, reporting, and project management.

Jessica Caplice

I am a highly motivated and hard working marketing professional currently undertaking a Multichannel Apprentice role at a dynamic marketing agency gaining hands-on experience across media buying, strategy, and client services. I demonstrate a strong understanding of digital marketing fundamentals, campaign execution, audience targeting, and client communication. I bring a solid foundation in customer service and client-facing roles from previous positions at Laya Healthcare and Abtran (Electric Ireland) where professionalism, problem-solving, and communication were key to success. I am known for a proactive attitude, attention to detail, and ability to work cross-functionally in fast-paced environments. I am now focused on building a long-term career in marketing with growing skills in Canva, Cap Cut, Meta ads manager, Meta Business Suite, Google Analytics, campaign management, market research, reporting, and project management.

Available to hire

I am a highly motivated and hard working marketing professional currently undertaking a Multichannel Apprentice role at a dynamic marketing agency gaining hands-on experience across media buying, strategy, and client services. I demonstrate a strong understanding of digital marketing fundamentals, campaign execution, audience targeting, and client communication. I bring a solid foundation in customer service and client-facing roles from previous positions at Laya Healthcare and Abtran (Electric Ireland) where professionalism, problem-solving, and communication were key to success. I am known for a proactive attitude, attention to detail, and ability to work cross-functionally in fast-paced environments.

I am now focused on building a long-term career in marketing with growing skills in Canva, Cap Cut, Meta ads manager, Meta Business Suite, Google Analytics, campaign management, market research, reporting, and project management.

See more

Experience Level

Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Multi-Channel Marketing Apprentice at IMA - Leeds
June 1, 2024 - Present
Covered three sections: Media, Strategy, and Client Services. In Media, I assisted in campaign setup across platforms including Radio, TV, and BVOD; defined audience segments and targeting strategies; supported media planning by organizing TV spot times and assisting with monthly budget splits; monitored performance and flagged underperforming ads; contributed to campaign reports with data visuals and insights for Mecca Bingo, Valliant, Wren, IPN, GRJ, and Lottoland. In Strategy, I analyzed performance data to inform future campaigns, collaborated on campaign frameworks and timelines, tracked industry trends, and helped prepare strategy decks for clients and internal teams. In Client Services, I assisted with briefs, attended meetings, tracked progress with internal teams and external media suppliers, drafted client communications, supported reporting, and helped address client concerns.
Insurance Agent at Laya Healthcare
February 29, 2024 - October 14, 2025
Evaluated potential risks to recommend appropriate policies; reviewed complex insurance documents to ensure clarity and transparency for clients; recommended suitable insurance products tailored to individual needs; managed policy renewals to maintain continuous coverage.
Call Centre Agent at ABTRAN
April 30, 2023 - October 14, 2025
Handled a high volume of inbound calls, delivering swift responses and quality service; performed administrative duties when required; provided technical support for customer issues, demonstrating problem-solving skills; safeguarded sensitive personal data and maintained confidentiality; documented all interactions for record-keeping and quality control; maintained professionalism under pressure.
Multi-Channel Marketing Apprentice at IMA
June 1, 2024 - Present
Apprenticeship across Media, Strategy, and Client Services. Responsibilities include campaign setup across platforms (booking Radio, TV, B-Vod), audience targeting, media planning support, performance monitoring, reporting, client communication, meeting support, and project management with internal designers and media suppliers.
Insurance Agent at Laya Healthcare
February 1, 2024 - October 14, 2025
Evaluated potential risks for appropriate policy recommendations; assessed complex insurance documents for clarity and transparency; recommended suitable products for individual needs; managed policy renewals to ensure continuous coverage.
Call Centre Agent at ABTRAN
April 1, 2023 - October 14, 2025
Managed high volume of inbound calls; fulfilled administrative duties; provided technical support for customer issues; handled sensitive personal data with confidentiality; documented interactions for record keeping and quality control; maintained professionalism under pressure.

Education

Bachelor Honors: International Business (2.1) at South East Technological University, Waterford, Ireland
September 1, 2018 - May 31, 2022
QQI Level 6: Business course at Limerick College of Further Education, Limerick, Ireland
September 1, 2017 - May 31, 2018
Level 3 Digital Marketing (QQI) at Bauer Media Group, London
June 1, 2024 - October 14, 2025
Bachelor Honors: International Business at South East Technological University
September 1, 2018 - May 1, 2022
QQI Level 6: Business course at Limerick College of Further Education
September 1, 2017 - May 1, 2018
Level 3: Digital Marketing at Bauer Media Group
June 1, 2024 - October 14, 2025

Qualifications

Level 3 Diploma in Professional Receptionist
January 11, 2030 - October 14, 2025
Level 6 - Merit QQI Business course
January 11, 2030 - October 14, 2025
Level 8 - 2.1 Bachelors honors in International Business
January 11, 2030 - October 14, 2025
Full Driving License
January 11, 2030 - October 14, 2025
Google Analytics Online Course
January 11, 2030 - October 14, 2025
Level 3 Diploma in professional receptionist
January 11, 2030 - October 14, 2025
QQI Level 6: Business course
January 11, 2030 - October 14, 2025
Level 8: Bachelor Honors in International Business
January 11, 2030 - October 14, 2025
Full Driving License
January 11, 2030 - October 14, 2025
Google Analytics Online Course
January 11, 2030 - October 14, 2025

Industry Experience

Healthcare, Retail, Software & Internet, Education, Professional Services, Media & Entertainment