Available to hire
I am an energetic, ambitious professional who thrives on versatility and embracing change. I hold a bachelor’s degree in advertising and multiple MBAs focused on international marketing, foreign trade, and digital commerce. I enjoy applying my wide-ranging skills across sectors, following established protocols, keeping meticulous records, and upholding safety guidelines. My mission is to deliver tangible results for a forward-looking organisation, which I believe will also help me flourish personally and professionally.
I am adaptive and collaborative, able to work across departments to create cohesive plans for growth. I continually pursue opportunities to stay current in the industry through conferences, publications, and networking, and I enjoy developing strategic marketing opportunities, managing projects, and driving cross-functional teamwork to achieve shared goals.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
Portuguese
Fluent
English
Fluent
Italian
Advanced
Spanish; Castilian
Advanced
Work Experience
Customer Service Advisor at bet365
December 1, 2021 - PresentDelivered multilingual customer service (English, Portuguese) via live chat, phone, and email; leveraged internal CRM systems and Microsoft Dynamics 365; promoted responsible gambling practices in line with policies and regulations; gained knowledge of FRM, payment processing, and KYC procedures in collaboration with cross-functional teams to ensure customer safety and regulatory compliance.
Marketing Coordinator at PMB Partido da Mulher Brasileira
November 1, 2016 - October 10, 2025Led regional marketing efforts for a new political party in Vale do Paraíba and North Shore of São Paulo; developed and implemented brand awareness campaigns that attracted key political figures, expanding representation; secured local figures through effective communication and strategic agreements.
Marketing Communication Manager at Dr. Eneas F. Carneiro Inst.
December 1, 2016 - October 10, 2025Managed campaign development from strategy through execution; organized public events to increase brand awareness for partners and the organization; led strategic planning to define KPIs, financial targets, and project milestones.
Business Development at Sistema Athos
September 1, 2015 - October 10, 2025Achieved 'Top Seller' status within two months by surpassing targets; prospected and secured 60 new loyal customers; contributed to revenue growth including 100k+ in direct sales and 6k+ in monthly recurring revenue.
Executive Sales at Maxtelecom NEXTEL
November 1, 2014 - October 10, 2025Prospected and acquired new B2B clients; expanded customer base; promoted to Sales Team Leader after consistently exceeding quotas for six consecutive months; negotiated and closed deals addressing objections and tailoring solutions.
Customer Service Advisor at bet365
December 1, 2021 - PresentAssisting a global customer base with queries; providing first-time resolution; using internal tools; resolving complaints; liaising with internal departments; escalating when necessary; thoroughly investigating issues; promoting responsible gaming and policy compliance.
HGV Class 1 Driver at Agency
December 1, 2020 - October 10, 2025Operated a 7.5-ton haulage vehicle; planned delivery schedules and routes with transport managers; loaded and unloaded goods; ensured loads were safely secured; maintained logbooks and completed delivery paperwork; performed basic vehicle checks.
Warehouse Assistant Store Person at Astec Paints
September 1, 2020 - October 10, 2025Unloaded materials; located and moved stock; identified damages and reported shortages; transported raw materials to production; inspected machinery and maintained safety records; kept updated inventory logs.
Machine Shop Operator at Xylem
January 1, 2019 - October 10, 2025Balanced machine operator; deburred parts; used industrial drill and lathe; followed 5S principles and imperial measurement standards.
Heavy Combination Driver at Lusopaladar
July 1, 2018 - October 10, 2025HC driver delivering across Portugal, France, England, Belgium, and Spain; operated in a two-driver crew; responsible for loading/unloading and multiple drops.
Uber Driver Partner at Uber
January 1, 2018 - October 10, 2025Drove in Lisbon, Portugal; offered tourist guiding services.
Field Representative and Marketing Coordinator at PMB - Partido da Mulher Brasileira
November 1, 2016 - October 10, 2025Met with political figures and candidates; developed party branding; delivered presentations; coordinated funding and marketing strategy; performed image consultancy and market analysis.
Marketing Communication Manager at Dr. Eneas Ferreira Carneiro Institute
December 1, 2016 - October 10, 2025Translated business objectives into campaign strategy; led events and brand exposure; managed a multi-task project portfolio; developed website content and media; conducted strategic planning and reporting.
Executive Sales at Fivesis - Sistema Athos
September 1, 2015 - October 10, 2025Business development in a B2B environment; identified new potential clients; conducted cold outreach; understood product features and benefits; planned capacity and engaged top management.
Executive Sales at Maxtelecom - Nextel
November 1, 2014 - October 10, 2025Business development; top seller; promoted to sales supervisor after 6 months; managed client objections and needs; maintained Salesforce pipeline; engaged with decision-makers.
Promoter at Oakley
July 1, 2013 - October 10, 2025Oakley O’Lab project; introduced products and guided customers during Campos do Jordão Winter Season 2013.
Online Sales Person at Self-employed
June 1, 2013 - October 10, 2025Marketplace sales across online retail platforms; importing products from China and selling in the Brazilian market; leveraged social media groups.
Sales Consultant at Mundo Real Moveis
September 1, 2012 - October 10, 2025Active internal and external sales; improved company sales by 25%; conducted business meetings; managed end-to-end pre- and post-sales support; knowledge of construction materials.
BackOffice Agent at LG Electronics
August 1, 2009 - October 10, 2025Monitored and processed purchase orders; ensured compliance with corporate policy; coordinated with sales, inside sales, and A/R; resolved PO disputes and processed returns/credits.
Independent Financial Representative at Self-employed
March 1, 2009 - October 10, 2025Helped clients apply for payroll loans; contract formulation; customer prospecting; KYC review.
Quality Controller at UFI Industrial
October 1, 2008 - October 10, 2025Quality control operator; used micrometers, lathe, milling, grinding, deburring tools; ensured part quality.
Promoter at Baden Baden Brewery
July 1, 2007 - October 10, 2025Stand receptionist during winter season; introduced products to visitors and managed inquiries.
Workshop Apprentice at Artesanal Carrocerias
October 1, 2007 - October 10, 2025Apprentice in antique vehicles workshop; surface preparation; manufacturing spare parts; tool control.
Bakery Attendant / General Manager at Padaria Sao Luiz
September 1, 2016 - October 10, 2025Family-owned bakery; management support, hospitality, stock control, customer service, sales, and baking assistance.
Education
MBA - Master in Digital Marketing and Ecommerce at ENEB
January 1, 2024 - January 1, 2025MBA - International Marketing Management at Massachusetts Institute of Business – MIB
January 1, 2021 - January 1, 2022MBA - Customs and International Trade at Massachusetts Institute of Business – MIB
January 1, 2021 - January 1, 2022Undergraduate - Marketing and Advertising at UNITAU Taubaté University – Brazil
January 1, 2008 - January 1, 2012MBA - International Marketing Management at Massachusetts Institute of Business – MIB
January 1, 2021 - January 1, 2022MBA - Customs and International Trade at Massachusetts Institute of Business – MIB
January 1, 2021 - January 1, 2022MBA at ENEB
January 1, 2024 - January 1, 2025Bachelor – Advertising at UNITAU - Taubaté University
January 1, 2008 - January 1, 2012Qualifications
Introduction to Programming Python
January 11, 2030 - October 10, 2025Microsoft PowerBI
January 11, 2030 - October 10, 2025Entrepreneurship
January 11, 2030 - October 10, 2025Leadership
January 11, 2030 - October 10, 2025Journalism
January 11, 2030 - October 10, 2025Machine Shop Engineer
January 11, 2030 - October 10, 2025Computing and Web Designer
January 11, 2030 - October 10, 2025MBA - Digital Marketing and Ecommerce
January 1, 2024 - January 1, 2025Data Science Academy - Introduction to Programming Using Python
January 11, 2030 - October 10, 2025Data Science Academy – Microsoft PowerBI
January 11, 2030 - October 10, 2025SEBRAE Business School – Entrepreneurship
January 11, 2030 - October 10, 2025SENAI Manufacturing School – Counterbalance Forklift
January 11, 2030 - October 10, 2025SENAI Manufacturing School – Technical Engineer Machine Shop
January 11, 2030 - October 10, 2025Web Designer - Corel Draw, Photoshop, HTML, FrontPage, Dreamweaver, Java, PHP
January 11, 2030 - October 10, 2025Industry Experience
Software & Internet, Professional Services, Transportation & Logistics, Media & Entertainment, Non-Profit Organization, Manufacturing, Retail
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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