John Christopher Avila

Senior Process Executive - Google - Waze Ads at Cognizant Technology Solutions Philippines

Delivered regular performance reports (weekly and bi-weekly) for live campaigns, providing actionable insights to clients to optimize campaign effectiveness. Engaged proactively with clients to discuss ongoing and upcoming campaigns, delivering updates, addressing concerns, and collaborating on strategic campaign adjustments.

Technical Support Representative at HarmanSykes Asia Inc.

Provided technical support to customers; resolved product issues; collaborated with engineering teams to triage issues and ensure timely resolution; documented customer interactions for quality and training.

Senior Operations Representative at Capital One Philippines Support Service Corp.

Managed front-line operations support, onboarding and ramping-up new associates, and ensuring process efficiency and quality metrics.

Customer Service Associate at Barclays UK - Firstsource Solutions Limited

Took ownership of monitoring client's registered trademarks monthly and quarterly, flagging new filings or registrations that posed infringement risks. Efficiently processed client payments, providing accurate and timely account updates and payment details. Tracked the progress of each trademark application, maintaining detailed status updates for clients.

Digital Account Coordinator at EMAP TAP Philippines Inc.

Delivered onboarding for new Account Managers, streamlined ROI processing for campaigns, produced regular performance reports, and provided actionable insights; improved campaign naming conventions and quality assurance; mentored new hires and supported ongoing campaign optimization.

Shopify Guru at Shopify Task Us

Engaged in Shopify-related tasks and training, contributing to store setup and optimization.

Senior Operations Representative at Capita l One Philippines Support Service Corp.

Supported operations for Capital One, ensuring service quality, process efficiency, and cross-functional collaboration.

Customer Service Associate at Barclaycard UK / Firstsource Solutions Limited

Handled customer inquiries and provided service support, ensuring accuracy of information and timely resolution.

Senior Process Executive - Google - Waze Ads at Cognizant Technology Solutions Philippines

Delivered regular performance reports (weekly and bi-weekly) for live campaigns, providing actionable insights to clients to optimize campaign effectiveness. Engaged proactively with clients to discuss ongoing and upcoming campaigns, delivering updates, addressing concerns, and collaborating on strategic campaign adjustments. Tracked and reported bugs and issues encountered by the team in the reporting tool tracker, facilitating communication with the development team for timely resolution. Onboarded and enabled ramp-up of new Account Managers, facilitating efficient integration into the team. Maintained standardized campaign naming conventions and QA of campaign setups.

Senior Operations Representative at Capital One Philippines Support Services Corp.

Managed onboarding and daily operations; monitored trademark-related tasks; ensured timely updates and risk mitigation; collaborated with teams to deliver results.

Customer Service Associate at Barclaycard UK / Firstsource Solutions Limited

Handled customer inquiries, resolved issues, and maintained high service levels.

Shopify Guru - Shopify Task Us at Shopify Tasks Us

Assisted Shopify store owners with tasks related to store setup, product listings, and optimization.

Digital Account Coordinator at Unified-Enterprise EMAPTA Philippines Inc.

Paid social and digital advertising professional supporting TikTok and Meta campaigns; responsible for weekly and bi-weekly performance reporting (CTR, CPM, CPA, ROAS); identified optimization opportunities and shared clear recommendations. Coordinated with Account Managers and Campaign Managers to confirm campaign details, readiness, and end-to-end delivery. Performed QA checks on campaign setups to reduce errors and ensure clean launches. Maintained accurate campaign documentation (master sheet) to ensure clean data for implementation and reporting. Improved team efficiency by supporting ROI processing, naming standards, and benchmarking documentation. Trained and mentored new Account Managers to accelerate onboarding and ramp-up.

Senior Process Executive – Google / Waze Ads at Cognizant

Handled Google and Waze Ads processes for campaigns; led process improvement initiatives, ensuring timely and accurate ad operations. Collaborated with cross-functional teams including Shopify Gurus and internal stakeholders to maintain campaign quality and SLA adherence.

Shopify Guru at Task Us

Provided Shopify expertise to set up and optimize storefronts, troubleshoot issues, and assist merchants with store configurations and integrations. Delivered high-quality support to ensure smooth e-commerce operations.