Available to hire
I’m Muhammad Bilal Ibrahim, a Product Management Leader with 13+ years of experience turning ideas into scalable products with measurable ROI. I’ve partnered with clients across 20+ countries, traveling to multiple regions to build trusted relationships and translate real customer insight into strategy.
I’m known for bridging vision with execution, aligning KPIs and OKRs to unlock growth, strengthen retention, and elevate customer success. My journey spans transformations, go-to-market launches, and AI-powered solutions — each designed not just to deliver products, but to deliver lasting business impact.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Urdu
Advanced
Work Experience
Senior Product Manager at Manifest Global Inc. (formerly Cialfo PTE LTD)
July 1, 2021 - PresentEdTech platform for university applications; transitioned platform to SaaS, driving ~30% YoY recurring revenue growth; launched AI-powered tools (Saige AI counselor assistant, LOR recommendation engine, UniFit AI Model) reducing counselor workload and boosting engagement; expanded to 20+ markets and increased commissionable applications growth to 300%; improved customer satisfaction (NPS 60+, CSAT 90%+).
Product Manager at The Entertainer
June 1, 2021 - October 10, 2025 UAE-based offers platform; built self-service onboarding workflows reducing merchant activation time by 60%; optimized offers platform increasing redemption rates by 25%; improved delivery speed by 20% through agile backlog refinement and sprint velocity tracking.
Product Manager at Khudi Ventures
December 1, 2020 - October 10, 2025Technology-driven social impact innovations; started AI-driven matchmaking app (Dil Ka Rishta) including discovery, roadmap, engineering, and GTM; designed AI matchmaking algorithm improving match accuracy by 65% and boosting user retention; introduced OKRs & KPIs to accelerate productivity by 40%; built NGO-volunteer platform (Milkar) enabling 20K+ volunteers to connect with 300+ NGOs during COVID-19.
Programme Manager at Punjab IT Board (PITB)
March 1, 2020 - October 10, 2025Government board focused on technology initiatives; delivered 20+ GovTech platforms processing 30M+ citizen applications; launched Police Khidmat Markaz from concept to execution, delivering 16+ public services; processed over 13.8M applications; built e-ticketing for Motorway Police enabling 150M+ tickets and revenue in billions PKR; implemented citizen-facing systems reducing service times by 60%.
Product Consultant at Vivid Technologies Pakistan
January 1, 2017 - October 10, 2025Led product development and scaling of the MyTelenor App, driving adoption to 5M+ users; designed self-service features reducing call center dependency by 30%; defined KPIs and dashboards for product monitoring; managed cross-functional delivery between engineering, design, and support.
Co-founder & CMO at Centsol Pvt. Ltd.
April 1, 2015 - October 10, 2025Created a mobile games startup with 15M+ global downloads; directed marketing campaigns across digital platforms, improving ROI of ad spend by 50%; secured partnerships with international publishers and monetization platforms.
Software Engineer (Team Lead) at Sigmatec Pvt. Ltd.
April 1, 2014 - October 10, 2025Software solutions for regulated industries; led development of forensic lab systems used by Punjab Forensic Science Agency and international labs; managed full-stack delivery of secure data solutions with compliance requirements; mentored juniors, improving code quality and reducing bug rate by 35%.
Senior Product Manager at Manifest Global Inc. (formerly Cialfo PTE LTD)
July 1, 2021 - PresentEdTech platform leadership delivering university applications; transitioned platform to SaaS, driving 30% YoY recurring revenue growth. Launched AI-powered tools (Saige AI counselor assistant, LOR recommendation engine, UniFit AI Model), reducing counselor workload by 30% and boosting engagement by 25%. Expanded adoption to 20+ global markets, increasing partner schools and commissionable applications. Drove customer satisfaction (NPS 60+, CSAT 90%+) via co-created features and improved UX. Contributed to acquisition of BridgeU and strategic investment in Kaaiser (India) through product-led growth.
Product Manager at The Entertainer
June 30, 2021 - October 10, 2025UAE-based platform delivering entertainment options through an offers ecosystem. Built self-service onboarding workflows, cutting merchant activation time by 60%. Optimized offers platform, increasing redemption rates by 25%. Improved delivery speed by 20% through agile backlog refinement and sprint velocity tracking.
Product Manager at Khudi Ventures
December 31, 2020 - October 10, 2025Led AI-driven matchmaking app discovery, roadmap, engineering, and GTM (Dil Ka Rishta); designed AI matchmaking algorithm improving match accuracy by 65% and boosting user retention. Introduced OKRs & KPIs to accelerate team productivity by 40%. Built and launched NGO-volunteer platform (Milkar), enabling 20K+ volunteers to connect with 300+ NGOs during COVID-19.
Programme Manager at Punjab IT Board (PITB)
March 31, 2020 - October 10, 2025Government board-focused on technology initiatives; delivered 20+ GovTech platforms processing 30M+ citizen applications. Launched Police Khidmat Markaz from concept to execution, delivering 16+ public services; processed 13.8M+ applications. Built e-ticketing for Motorway Police enabling 150M+ tickets and revenue in billions PKR. Implemented citizen-facing systems reducing service times by 60%.
Product Consultant at Vivid Technologies Pakistan
January 31, 2017 - October 10, 2025Led product development and scaling of the MyTel enor App, driving adoption to 5M+ users. Collaborated with telecom teams to design self-service features, reducing call center dependency by 30%. Defined KPIs and analytics dashboards for product performance monitoring, improving decision-making speed. Managed cross-functional delivery between engineering, design, and customer support teams.
Co-founder & CMO at Centsol Pvt. Ltd.
April 30, 2015 - October 10, 2025Co-founded a mobile games startup with 15M+ global downloads. Directed marketing campaigns across digital platforms, improving ROI of ad spend by 50%. Secured partnerships with international publishers and monetization platforms.
Software Engineer (Team Lead) at Sigmatec Pvt. Ltd.
April 30, 2014 - October 10, 2025Led development of forensic lab systems for Punjab Forensic Science Agency and international labs; managed full-stack delivery of secure data solutions with strict compliance. Coordinated with U.S.-based partners to align technical specs and deployment timelines. Mentored junior engineers, improving code quality and reducing bug rate by 35% with timely delivery.
Senior Product Manager at Manifest Global Inc. (formerly Cialfo PTE LTD)
July 1, 2021 - PresentSenior Product Manager for an EdTech platform serving 1,000+ universities and 600+ schools. Led the transition of the core product to a SaaS model, achieving 30% YoY recurring revenue growth. Spearheaded AI-powered features including Saige AI counselor assistant, LOR recommendation engine, and UniFit AI Model, reducing counselor workload by 30% and boosting student engagement by 25%. Drove cross-border adoption to 20+ global markets, expanding partner schools by 30% and growing commissionable applications by 300%. Elevated customer satisfaction with NPS 60+ and CSAT 90%+ through customer-centric feature design and UX enhancements. Contributed to strategic outcomes, including the acquisition of BridgeU (Kaplan) and a strategic investment in Kaaiser (India) through product-led growth.
Product Manager at The Entertainer
June 1, 2021 - October 10, 2025UAE-based entertainment platform. Built self-service onboarding workflows, cutting merchant activation time by 60%. Optimized offers platform, raising redemption rates by 25%. Improved delivery speed by 20% via agile backlog refinement and sprint velocity tracking.
Product Manager at Khudi Ventures
December 1, 2020 - October 10, 2025AI-driven matchmaking app from scratch (Dil Ka Rishta), leading discovery, roadmap, engineering, and GTM. Designed AI matchmaking algorithm, improving match accuracy by 65% and boosting user retention. Introduced OKRs & KPIs, accelerated and maximized team productivity by 40%. Built and launched NGO-volunteer platform (Milkar), enabling 20K+ volunteers to connect with 300+ NGOs during COVID-19.
Program Manager at Punjab IT Board (PITB) Pakistan
March 1, 2020 - October 10, 2025A government board focused on technology initiatives. Delivered 20+ GovTech platforms, processing 30M+ citizen applications. Launched Police Khidmat Markaz from concept to execution, delivering 16+ public services; processed over 13.8M applications. Built e-ticketing for Motorway Police, enabling 150M+ tickets and revenue collection in billions PKR. Implemented citizen-facing systems (FIRs, complaints, healthcare, procurement), reducing service times by 60%.
Product Consultant at Vivid Technologies Pakistan
January 1, 2017 - October 10, 2025Led product development and scaling of the MyTelenor App, driving adoption to 5M+ users. Collaborated with telecom teams to design self-service features, reducing call center dependency by 30%. Defined KPIs and analytics dashboards for product performance monitoring, improving decision-making speed. Managed cross-functional delivery between engineering, design, and customer support teams.
Co-founder & CMO at Centsol Pvt. Ltd.
April 1, 2015 - October 10, 2025Created a mobile apps and games startup with 15M+ global downloads. Directed marketing campaigns across digital platforms, improving ROI of ad spend by 50%. Secured partnerships with international publishers and monetization platforms.
Software Engineer (Team Lead) at Sigmatec Pvt. Ltd.
April 1, 2014 - October 10, 2025Led development of forensic lab systems for Punjab Forensic Science Agency and international labs. Managed full-stack delivery of secure data solutions with strict compliance requirements. Coordinated with US-based partners to align on technical specifications and deployment timelines. Mentored junior engineers, improving code quality and reducing bug rate by 35% and ensuring timely delivery.
Senior Product Manager at Manifest Global Inc. (formerly Cialfo PTE LTD)
July 1, 2021 - PresentLeading product management for an EdTech platform serving 1,000+ universities and 600+ schools. Transitioned the platform to a SaaS model, driving 30% YoY recurring revenue growth. Launched AI-powered tools (Saige AI counselor assistant, LOR recommendation engine, UniFit AI Model) reducing counselor workload by 30% and boosting engagement by 25%. Expanded adoption to 20+ global markets, increasing partner schools by 30% and commissionable applications growth to 300%. Drove customer satisfaction (NPS 60+, CSAT 90%) through co-created features and UX improvements. Supported strategic acquisitions and investments via product-led growth.
Product Manager at The Entertainer
June 1, 2021 - October 10, 2025UAE-based offers platform for entertainment options. Built self-service onboarding workflows, cutting merchant activation time by 60%. Optimized offers platform, increasing redemption rates by 25%. Improved delivery speed by 20% through agile backlog refinement and sprint velocity tracking.
Product Manager at Khudi Ventures
December 1, 2020 - October 10, 2025Led AI-driven matchmaking app (Dil Ka Rishta) from discovery to GTM; designed AI matchmaking algorithm, improving match accuracy by 65% and boosting user retention. Introduced OKRs & KPIs, accelerating team productivity by 40%. Built NGO-volunteer platform (Milkar), enabling 20K+ volunteers to connect with 300+ NGOs during COVID-19.
Program Manager at Punjab IT Board (PITB)
March 1, 2020 - October 10, 2025GovTech program lead delivering 20+ platforms, processing 30M+ citizen applications. Launched Police Khidmat Markaz from concept to execution, delivering 16+ public services; processed 13.8M applications. Built e-ticketing for Motorway Police, enabling 150M+ tickets and billions PKR in revenue. Implemented citizen-facing systems (FIRs, complaints, healthcare, procurement), reducing service times by 60%.
Product Consultant at Vivid Technologies Pakistan
January 1, 2017 - October 10, 2025Led product development and scaling of the MyTelenor App to 5M+ users. Collaborated with telecom teams to design self-service features, reducing call center dependency by 30%. Defined KPIs and analytics dashboards for product performance monitoring, improving decision-making speed. Managed cross-functional delivery between engineering, design, and customer support.
Co-founder & CMO at Centsol Pvt. Ltd.
April 1, 2015 - October 10, 2025Co-founded a mobile app and games startup, achieving 15M+ global downloads. Directed marketing campaigns across digital platforms, improving ROI of ad spend by 50%. Secured partnerships with international publishers and monetization platforms.
Software Engineer (Team Lead) at Sigmatec Pvt. Ltd.
April 1, 2014 - October 10, 2025Led development of forensics lab systems used by Punjab Forensic Science Agency and international labs across USA and UK. Managed full-stack delivery of secure data solutions with strict compliance requirements. Coordinated with US-based partners to align on technical specifications and deployment timelines. Mentored junior engineers, improving code quality and reducing bug rate by 35%.
Education
Master of Science in Computer Science at Information Technology University (ITU) Lahore
January 1, 2012 - January 1, 2014Bachelor of Science in Computer Science at Government College University (GCU) Lahore
January 1, 2008 - January 1, 2012Master of Science in Computer Science at Information Technology University (ITU), Lahore, Pakistan
January 1, 2012 - January 1, 2014Bachelor of Science in Computer Science at Government College University (GCU), Lahore, Pakistan
January 1, 2008 - January 1, 2012Master of Science in Computer Science at Information Technology University (ITU) Lahore
January 1, 2012 - January 1, 2014Bachelor of Science in Computer Science at Government College University (GCU) Lahore
January 1, 2008 - January 1, 2012Master of Science in Computer Science at Information Technology University (ITU)
January 1, 2012 - January 1, 2014Bachelor of Science in Computer Science at Government College University (GCU) Lahore
January 1, 2008 - January 1, 2012Qualifications
Certificate of Distinction and Merit
January 11, 2030 - October 10, 2025ACM Letter of Appreciation
January 11, 2030 - October 10, 2025Winner Award - Startup Weekend Islamabad
January 11, 2030 - October 10, 2025Winner Award - Twice Tech Quiz Competition
January 11, 2030 - October 10, 2025Certificate of Distinction and Merit
January 11, 2030 - October 10, 2025Consultant For EVS UNDP SELP
January 11, 2030 - October 10, 2025Startup Weekend Islamabad Winner
January 11, 2030 - October 10, 2025Certificate of Distinction and Merit
January 11, 2030 - October 10, 2025UNDP SELP Consultant Award (EVS) – Consultant
January 11, 2030 - October 10, 2025Startup Weekend Islamabad Winner Award
January 11, 2030 - October 10, 2025ACM Letter of Appreciation
January 11, 2030 - October 10, 2025Certificate of Distinction and Merit
January 11, 2030 - October 10, 2025ACM Letter of Appreciation
January 11, 2030 - October 10, 2025Winner Award - UNDP SELP
January 11, 2030 - October 10, 2025Startup Weekend Islamabad Winner Award
January 11, 2030 - October 10, 2025Industry Experience
Education, Software & Internet, Government, Media & Entertainment, Professional Services, Non-Profit Organization, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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