Provided technical support to central office and over 150 school-level staff, managing support cases through all phases to resolution. Installed, configured, and maintained computers, networks, workstations, and other related equipment. Analyzed current processes and developed solutions for improvement, including process automation and department portal.

Customer Support and Engagement at Derivita

January 1, 2022 - Present

Respond to customer inquiries, resolve concerns, and gather feedback to ensure high customer satisfaction. Provide technical and internal support; assist with technical issues, documentation, and maintain internal support site using Go, HTML, CSS, and JavaScript. Cross-functional collaboration with content, product, and engineering teams to relay customer feedback and suggest product improvements. QA - Conduct manual and cross-browser testing on the Derivita platform to validate user flows and functionality; log and track bugs in GitHub in collaboration with engineering teams.

Camera Operator / Video Editor / Producer's Assistant at Independent / Self-employed

December 31, 2021 - October 10, 2025

Self-employed in the entertainment and production industry. Took on various roles including camera operator for live events, short films, and promotional media; edited video footage using Adobe Premiere Pro; produced assistance including production scheduling, logistics, and on-set coordination; provided technical support in the production office, including troubleshooting hardware/software issues and supporting budgeting software used in pre-production planning.

Business Systems Analyst at Transamerica

December 31, 2015 - October 10, 2025

Business analysis & requirements gathering; evaluated business systems and processes; collaborated with stakeholders to gather and document business and technical requirements for system improvements. System implementation & support; contributed to the design, testing, and deployment of new software features and upgrades; provided ongoing troubleshooting and enhancements to existing systems. Technical development; wrote code to implement new features tailored to business needs. Training & Documentation; conducted user training sessions and created thorough documentation to support adoption of new tools and processes.