Muhammad Yousef Abd El-Fatah Alexandria

Sales Specialist at Telecom Egypt

Consistently exceeded monthly sales targets; contributed to branch revenue growth and customer retention initiatives; managed customer relationships, billing, contract renewals, and service upgrades with high first-call resolution rates.

Sales Specialist at Telecom Egypt

Managed enterprise customer relationships, billing, contract renewals, and service upgrades; contributed to merchant revenue growth through upsells and cross-sells; supported high-value customers with proactive account management and onboarding processes.

Product Manager at ECOM-EG

Owned road map for an enterprise SaaS platform serving 500+ merchants across e-commerce and operations; delivered 12 high-impact releases annually using RICE; reduced order processing cycle by 50%; cut defect escape by 25%; improved platform uptime to 99.95%; improved delivery throughput by 35%; launched payments and shipping integrations (Stripe, Paymob, Aramex) and increased GMV; built KPI dashboards and led cross-functional collaboration.

Product Manager at ECOM-EG

Own roadmap for an enterprise SaaS platform serving 500+ merchants across e-commerce and operations; prioritize features using the RICE framework to deliver 12 high-impact releases annually, increasing feature adoption by 28%. Reduced order processing cycle time by 50% through workflow automation redesign and ERP/CRM reconciliation via REST APIs using Postman and Swagger. Cut defect escape rate by 25% with release gates and root-cause reviews; improved platform uptime to 99.95%. Increased delivery throughput by 35% by optimizing sprint ceremonies and team coordination in Jira; improved on-time delivery from 72% to 91%. Launched payment and shipping integrations with Stripe, Paymob, and Aramex, driving 18% GMV growth across top merchant cohorts and boosting NPS. Conducted 40+ customer interviews and usability tests, reducing onboarding time from 10 to 4 days and increasing activation by 22%. Built a KPI dashboard using GA4, Mixpanel, and SQL to monitor activation, retention, and churn m

Associate Product Manager at ECOM-EG

Partnered with senior product leaders to shape enterprise software product strategy; translated requirements into clear technical specifications; reduced rework; improved delivery speed; supported cross-functional alignment across 10+ stakeholders; documented requirements and user stories to streamline handoffs.

Associate Product Manager at ECOM-EG

Partnered with senior product leaders to shape product strategy for enterprise software solutions across diverse business verticals; collaborated with engineering and design teams to streamline requirements documentation and technical specifications, reducing rework cycles by 25%. Supported cross-functional coordination across 10+ stakeholders to improve feature delivery speed and alignment; translated complex business requirements into clear user stories to improve engineering-product handoffs.

High-Value Customer Service Specialist at Xceed

Selected for inaugural team launching the WE mobile product; contributed to successful market entry and customer acquisition.

High-Value Customer Service Specialist at Xceed

Selected for the inaugural team launch; contributed to successful market entry and customer acquisition through high-touch support and tailored solutions.

Customer Care Representative at National Bank of Egypt

Supported high-volume customer inquiries; developed process efficiency improvements and problem-solving skills under pressure.