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I'm Rodrigo Pardo Argañaraz, a multilingual digital marketing and customer service professional with over a decade of international experience across insurance, real estate, and SaaS. I specialize in content creation, social media strategy, CRM optimization, and data-driven campaigns that boost engagement, conversions, and retention. I excel at cross-functional collaboration with engineering, design, and sales teams, adapting quickly to evolving policies and tools, and turning complex inquiries into clear, client-focused solutions. Fluent in Spanish with strong English and Portuguese skills, I’m committed to continuous learning and delivering results with integrity.…I'm Rodrigo Pardo Argañaraz, a multilingual digital marketing and customer service professional with over a decade of international experience across insurance, real estate, and SaaS. I specialize in content creation, social media strategy, CRM optimization, and data-driven campaigns that boost engagement, conversions, and retention. I excel at cross-functional collaboration with engineering, design, and sales teams, adapting quickly to evolving policies and tools, and turning complex inquiries into clear, client-focused solutions. Fluent in Spanish with strong English and Portuguese skills, I’m committed to continuous learning and delivering results with integrity.

Rodrigo Pardo Argañaraz

Content Creator, Social Media Manager, Copywriter, +1

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I'm Rodrigo Pardo Argañaraz, a multilingual digital marketing and customer service professional with over a decade of international experience across insurance, real estate, and SaaS. I specialize in content creation, social media strategy, CRM optimization, and data-driven campaigns that boost engagement, conversions, and retention. I excel at cross-functional collaboration with engineering, design, and sales teams, adapting quickly to evolving policies and tools, and turning complex inquiries into clear, client-focused solutions. Fluent in Spanish with strong English and Portuguese skills, I’m committed to continuous learning and delivering results with integrity.…I'm Rodrigo Pardo Argañaraz, a multilingual digital marketing and customer service professional with over a decade of international experience across insurance, real estate, and SaaS. I specialize in content creation, social media strategy, CRM optimization, and data-driven campaigns that boost engagement, conversions, and retention. I excel at cross-functional collaboration with engineering, design, and sales teams, adapting quickly to evolving policies and tools, and turning complex inquiries into clear, client-focused solutions. Fluent in Spanish with strong English and Portuguese skills, I’m committed to continuous learning and delivering results with integrity.

Available to hire

I’m Rodrigo Pardo Argañaraz, a multilingual digital marketing and customer service professional with over a decade of international experience across insurance, real estate, and SaaS. I specialize in content creation, social media strategy, CRM optimization, and data-driven campaigns that boost engagement, conversions, and retention.

I excel at cross-functional collaboration with engineering, design, and sales teams, adapting quickly to evolving policies and tools, and turning complex inquiries into clear, client-focused solutions. Fluent in Spanish with strong English and Portuguese skills, I’m committed to continuous learning and delivering results with integrity.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Spanish; Castilian

Fluent

English

Advanced

Portuguese

Intermediate

Work Experience

Customer Service Agent at Concentrix

July 1, 2025 - October 11, 2025

Delivered omni-channel support (phone, email, SMS) for a major European insurance client, handling confidential personal and financial data with strict GDPR compliance. Maintained accurate CRM records in Salesforce and Zendesk for ticketing, disputes, and quality assurance. Acted as first point of contact for claims, inquiries, and complaints, ensuring SLAs and CSAT targets were consistently met. Proactively identified recurring issues, documented insights, and contributed to process improvements. Collaborated with cross-functional teams to verify policy details, escalate high-risk cases, and support ongoing professional development. Adapted policies and tools to evolving regulatory requirements and implemented best practices for incident response.

Content Moderator - Community Safety at Conectys BPO - TikTok

December 1, 2024 - October 11, 2025

Reviewed live video and user-generated content in real time, ensuring compliance with global community standards and EU-specific regulations. Provided multilingual moderation in English and Spanish, evaluating content across sensitive categories. Issued content warnings, blocked or flagged content, and generated user reports to support policy enforcement. Maintained strict data privacy and platform safety, escalating issues to engineering as needed. Collaborated with QA and legal teams to refine moderation guidelines and ensure consistent decision-making.

Community Manager - Digital Marketing Manager at GPS Digital Marketing

December 1, 2024 - October 11, 2025

Led community management and digital marketing initiatives across multiple social channels for insurance and other brands, focusing on lead generation, brand awareness, and customer engagement. Defined target audiences, conducted market research to identify competitive advantages, and implemented CRM-driven campaigns to track and retain leads. Built and managed brand-tested campaigns across social, email, and web channels; produced long-form and short-form content; collaborated with design and engineering teams to ensure cohesive brand messaging. Tracked KPIs, optimized budgets, and delivered measurable increases in engagement and conversions; developed post-sale nurture and advocacy programs. Trained new agents and supported onboarding to improve efficiency.

Marketing & Sales Manager at Solandes Consultants - Insurance Brokers

December 1, 2019 - October 11, 2025

Drove outbound sales strategies for insurance products, overseeing a team of agents and maintaining monthly targets. Conducted market research to define pricing strategies, created CRM workflows, and executed brand marketing campaigns across channels. Built relationships with clients, brokers, lenders, and inspectors to streamline contract processes. Collaborated with legal and financial partners to ensure accurate documentation and messaging; generated property valuations to support pricing decisions.

Real Estate Broker at RE/MAX Champions

December 1, 2018 - October 11, 2025

Facilitated property sales and rentals across the Washington DC metro area. Coordinated inspections, negotiations, and closings; prepared market analyses and advised clients on mortgage options and legal documents. Built long-term client relationships to drive repeat business and referrals; managed property portfolios and provided guidance on pricing and negotiation strategies.