Hello! I'm Alan Jor Ginho Garcia Batres, a professional with experience in customer service, content moderation, and AI prompt analysis. I enjoy turning complex problems into clear, practical solutions and collaborating with teams to deliver quality results. I'm highly responsible, proactive, and eager to learn. I value open communication, teamwork, and presenting myself professionally in every interaction.

ALAN JOR GINHO GARCIA BATRES

Hello! I'm Alan Jor Ginho Garcia Batres, a professional with experience in customer service, content moderation, and AI prompt analysis. I enjoy turning complex problems into clear, practical solutions and collaborating with teams to deliver quality results. I'm highly responsible, proactive, and eager to learn. I value open communication, teamwork, and presenting myself professionally in every interaction.

Available to hire

Hello! I’m Alan Jor Ginho Garcia Batres, a professional with experience in customer service, content moderation, and AI prompt analysis. I enjoy turning complex problems into clear, practical solutions and collaborating with teams to deliver quality results.

I’m highly responsible, proactive, and eager to learn. I value open communication, teamwork, and presenting myself professionally in every interaction.

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Language

English
Advanced
Portuguese
Advanced
Spanish; Castilian
Fluent

Work Experience

Content Moderator at TELUS Digital (TikTok)
September 1, 2023 - Present
Moderated video content, evaluated screen visuals, audio, and sounds for policy violations; conducted AI prompt analysis using the CICI platform.
Customer Service Agent at Rocket Miles
June 30, 2023 - October 11, 2025
Provided global hotel information in English, Portuguese, and Spanish.
Customer Service Agent at Transactel (TransUnion)
August 31, 2022 - October 11, 2025
Delivered credit and financial information to clients.
Technical Support at Claro (Call Center Administration)
December 31, 2019 - October 11, 2025
Offered technical support and customer assistance.

Education

High School Diploma in Computer Science at Liceo San Antonio
January 1, 2011 - January 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Telecommunications, Professional Services