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Hi, I’m Kritika Sharma, a customer-focused sales and marketing professional with a proven track record in driving revenue and delivering exceptional customer experiences across retail and digital channels. With hands-on experience in social media campaigns, SEO, and client relationship management, I bring a collaborative mindset and a commitment to continuous learning as I explore new opportunities in Canada.…Hi, I’m Kritika Sharma, a customer-focused sales and marketing professional with a proven track record in driving revenue and delivering exceptional customer experiences across retail and digital channels. With hands-on experience in social media campaigns, SEO, and client relationship management, I bring a collaborative mindset and a commitment to continuous learning as I explore new opportunities in Canada.

Kritika Sharma

Brand Strategist, Marketing Strategist, Content Creator, +2

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Hi, I’m Kritika Sharma, a customer-focused sales and marketing professional with a proven track record in driving revenue and delivering exceptional customer experiences across retail and digital channels. With hands-on experience in social media campaigns, SEO, and client relationship management, I bring a collaborative mindset and a commitment to continuous learning as I explore new opportunities in Canada.…Hi, I’m Kritika Sharma, a customer-focused sales and marketing professional with a proven track record in driving revenue and delivering exceptional customer experiences across retail and digital channels. With hands-on experience in social media campaigns, SEO, and client relationship management, I bring a collaborative mindset and a commitment to continuous learning as I explore new opportunities in Canada.

Available to hire

Hi, I’m Kritika Sharma, a customer-focused sales and marketing professional with a proven track record in driving revenue and delivering exceptional customer experiences across retail and digital channels.

With hands-on experience in social media campaigns, SEO, and client relationship management, I bring a collaborative mindset and a commitment to continuous learning as I explore new opportunities in Canada.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Inside Sales Account Representative at Accenture (Meta Client)

January 1, 2024 - Present

Engaged with Meta advertisers proactively (outbound calls) and reactively (via email) to evaluate product performance and offer insights to improve advertising on Facebook and Instagram, optimizing campaigns and budgets. Maintained call quality, achieved sales goals, and resolved complaints with timely remedies. Led the team as captain, supported teammates to hit targets, and produced progress reports to foster a positive, goal-driven environment.

Sales and Customer Service Representative at Tristar Traffic & Distribution, Canada

January 31, 2024 - October 12, 2025

Presented, marketed, and sold goods/services to current and potential clients; achieved sales targets within the given timeframe; handled customer complaints with suitable solutions, processed orders, and provided professional support; engaged customers via various digital platforms; built trust and sustainable relationships with accounts; provided cross-department feedback to improve sales, marketing, and processes.

Marketing Expert at Zest Education Centre, India

December 31, 2023 - October 12, 2025

Created social media campaigns on Facebook and Instagram, resulting in an increased customer base. Built strong client relationships for advertising; worked on On-Page and Off-Page SEO to drive website traffic; evaluated consumer preferences and market trends to adjust campaigns; secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product/service benefits.

Customer Service and Sales Executive at Lifestyle Store, India

December 31, 2021 - October 12, 2025

Sold products/services, identified customer needs with targeted questions, provided demos or presentations, maintained strong customer relationships; negotiated with leads to overcome objections and close deals; processed orders and addressed inquiries with product knowledge; kept up with promo trends to maximize sales.

Inside Sales Account Representative at Accenture (Meta Client)

January 1, 2024 - Present

Proactively and reactively engages Meta advertisers to evaluate product performance, provide insights to improve advertising and maximize Facebook/Instagram investments; assists clients in optimizing operations, achieving advertising objectives, and budgeting; maintains high call quality; meets sales targets; resolves complaints with timely remedies; leads and supports team members; submits progress and reports.

Sales and Customer Service Representative at Tristar Traffic & Distribution

January 1, 2024 - October 12, 2025

Markets and sells goods to current and potential clients, aims to meet sales targets; handles complaints and provides solutions; processes orders and requests; ensures customer satisfaction; engages customers across digital platforms; builds sustainable relationships and communicates openly; provides feedback to departments to improve processes.

Marketing Expert at Zest Education Centre

January 1, 2023 - October 12, 2025

Created social media campaigns on Facebook and Instagram, increasing customer base; built client relationships for advertising; worked on On-Page and Off-Page SEO to drive website traffic; analyzed consumer preferences and market trends to adjust campaigns; secured long-term accounts by promoting brand effectiveness and highlighting product benefits.

Customer Service and Sales Executive at Lifestyle Store

January 1, 2021 - October 12, 2025

Sold products, demonstrated offerings, hosted demos, and maintained customer relationships; negotiated with leads and used persuasive techniques to close deals; processed orders and addressed inquiries with product knowledge; kept up with promotional trends.