Emil Atanasov

Tech Support Engineer at OpenPay.com

Technical support for OpenPay & affiliated platforms; multi-channel support via Jira, Slack; incident investigation using MySQL queries and Postman API; knowledge base creation in Confluence; monitoring via Grafana and New Relic; escalation to DevOps when needed.

Tech Support Engineer at OpenPayd

Provide tech support via multiple channels including Jira; investigate, diagnose and verify incidents using MySQL requests and Postman API; escalate unresolved incidents to DevOps; maintain knowledge base in Confluence; monitor with Grafana/New Relic.

Tech Support Engineer at OpenPayd

Tech support engineer for OpenPayd's fintech platform (remote from Sofia, Bulgaria); provided multi-channel tech support via Jira, email and other tools; investigated incidents, performed root-cause analysis, and documented knowledge base; escalated to DevOps as needed; monitored system health with Grafana and New Relic; contributed to product improvements and customer satisfaction.

Tech Support Engineer at OpenPayd

Provide tech support through multiple channels including ticketing system (Jira); investigate, diagnose and verify incidents using MySQL queries and Postman API; create and maintain knowledge base articles in Confluence; online communications and team collaboration.

Online Sales Supervisor & Marketing Ads Manager at Techno Market

Supervised online sales and managed marketing advertisement campaigns for internet/e-commerce projects; led B2B lead generation for startups, investors, HR/recruitment agencies, software and white-label solutions providers; oversaw outreach and online communications.

Information Technology Specialist at Techno Market

Provided IT support via multiple channels (ticketing system Jira and email); investigated, diagnosed and verified incidents using MySQL queries and Postman API (JSON); performed specialized analysis and troubleshooting for incidents and feature requests; monitored system performance with Grafana and New Relic; escalated major incidents to DevOps; created and maintained knowledge base articles with Confluence; coordinated online communications and weekly Zoom meetings; daily and night shifts.

Information Technology Supervisor at Technomarket (Yambol)

Oversee IT operations; Internet/e-commerce focus; Online Sales Supervisor and Marketing Ads Manager; multi-channel coordination and support.

Information Technology Supervisor at Technomarket

Online Sales Supervisor and Marketing Ads Manager in an Internet/E-commerce setting; oversees IT/online sales operations and associated marketing campaigns.

Information Technology Supervisor at Technomarket

Online sales supervisor and marketing ads manager; overseeing IT/online marketing activities.

Creator & CEO at Investirana.BG

Founder and CEO of Investirana.BG, focusing on accounting/finance content, financial technical analysis, news, opinions and tutorials on investing, forex trading, cryptocurrencies, indices, futures, commodities, stocks and ETFs. Leads content strategy, growth and monetization, overseeing online branding, SEO, social media marketing, and multi-channel campaigns.

Creator & CEO at Investirane.bg

Founder and CEO focusing on investing content, research, news, opinions, and tutorials on investing, forex trading, cryptocurrencies, indices, futures, commodities, stocks, and ETFs; manages online presence and content strategy.

Chief Marketing Officer at OutreachHero.com

CMO for blockchain projects; orchestrates marketing campaigns, outreach strategies, and growth initiatives for startups and investors in the blockchain space.

Chief Marketing Officer at OutreachHero.com

Marketing leadership for B2B leads targeting professionals, startups, and investors; content and outreach strategies, online branding, SEO, and lead generation.

Chief Marketing Officer at OutreachHero.com

Content creation and manual outreach in B2B lead generation for startups, investors, HR/recruitment agencies, software and white-label solutions providers.

Chief Marketing Officer at CMOICO.com

CMO-as-a-Service for blockchain projects; manages marketing campaigns, outreach and partnerships for blockchain initiatives; budget-conscious and growth-focused.

Outreach Marketing Manager at CMOICO.com

CMO-as-a-Service for blockchain projects; managed outreach campaigns, online presence, and growth initiatives for blockchain/crypto clients.

Forex, Crypto, Indices, Commodities & Stock Trader at Self-employed / Investor

Trading across forex, cryptocurrencies, indices, commodities and stocks; self-managed investments; involved in market analysis, risk management, and portfolio growth.

Chief Marketing Officer at OutreachHero.com

CMO for a service delivering outreach and marketing solutions; oversees content, growth strategies, and outreach campaigns targeting B2B leads; specializes in LinkedIn content and multi-channel outreach.

Active trader in forex, cryptocurrencies, indices, futures, commodities and stocks since November 2011; performed financial market analyses, developed trading ideas, and built knowledge base through investing and research.