I’m a UX Designer with 4 years of experience, most recently at ING Hubs Philippines, where I worked on UX research, prototyping, usability testing, and design systems. During my time there, I contributed to initiatives such as Blacksmith KYC, Retail Website Projects, and Scorecard Dashboard. In 2024, I also co-facilitated PA CE workshops to promote design thinking, lean startup, and agile methodologies— helping teams deliver more customer-centric solutions. I’m now pursuing a double degree mobility program under EIT Digital in Human-Computer Interaction and Design, specializing in Intelligent Systems, building on my industry background while exploring advanced research in intelligent interactions, UX, and emerging digital technologies.…

Diannah Marie Santos

I’m a UX Designer with 4 years of experience, most recently at ING Hubs Philippines, where I worked on UX research, prototyping, usability testing, and design systems. During my time there, I contributed to initiatives such as Blacksmith KYC, Retail Website Projects, and Scorecard Dashboard. In 2024, I also co-facilitated PA CE workshops to promote design thinking, lean startup, and agile methodologies— helping teams deliver more customer-centric solutions. I’m now pursuing a double degree mobility program under EIT Digital in Human-Computer Interaction and Design, specializing in Intelligent Systems, building on my industry background while exploring advanced research in intelligent interactions, UX, and emerging digital technologies.…

Available to hire

I’m a UX Designer with 4 years of experience, most recently at ING Hubs Philippines, where I worked on UX research, prototyping, usability testing, and design systems. During my time there, I contributed to initiatives such as Blacksmith KYC, Retail Website Projects, and Scorecard Dashboard. In 2024, I also co-facilitated PA CE workshops to promote design thinking, lean startup, and agile methodologies— helping teams deliver more customer-centric solutions.

I’m now pursuing a double degree mobility program under EIT Digital in Human-Computer Interaction and Design, specializing in Intelligent Systems, building on my industry background while exploring advanced research in intelligent interactions, UX, and emerging digital technologies.

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Skills

Experience Level

Language

English
Advanced

Work Experience

UX Consultant at Freelance
August 1, 2025 - Present
● I work with organizations to design and optimize digital platforms that maximize their potential and support their intended purpose. ● Focusing on improving an internal platform—enhancing usability, efficiency, and overall user experience for employees and stakeholders. ● Key responsibilities include: ○ Conducting user research and feedback sessions to uncover usability gaps and improvement opportunities. ○ Designing wireframes, prototypes, and interaction flows to validate and refine concepts. ○ Enhancing usability and accessibility of internal systems to improve productivity and adoption. ○ Collaborating with stakeholders to align platform improvements with business needs and user goals. ○ Providing UX strategy and best-practice guidance to ensure sustainable, user-centered design. ● Beyond internal platforms, I also support companies in creating digital solutions that drive user satisfaction, engagement, and business growth across web platforms, mobile applications, and customer-facing tools.
UX Interaction Designer at ING Hubs Philippines, Makati City
January 1, 2022 - Present
Local UX Support; Led UX design initiatives for Retail Website; Conceived and delivered UX solutions including scorecard dashboards and MVP dashboards; Advocated ING's PA CE methodology for design thinking, lean startup, and agile practices.
Junior UX Designer at QairOS Asia
March 15, 2021 - December 15, 2021
● Lead User Experience planning and design for some digital products of BDO, Maya Kitchen, Digicon, Carnation, and ULSSI. ●Identified issues, analyzed information and provided solutions to problems. ●Collaborated with User researcher, Information Architect, and UI designer to create a more holistic digital product. ● Supported the User Researcher with Usability Testing. ● Participated in design review meetings to brainstorm new UX developments through collaborative thinking.

Education

Double Master’s Degree in EIT Digital Human-Computer Interaction and Design, specializing in Intelligent Systems at KTH Royal Institute of Technology & University of Twente
January 1, 2025 - January 1, 2027
Bachelor of Science in Information Technology (Web & Mobile Applications) at FEU Insitute of Technology
August 19, 2019 - February 23, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Education, Media & Entertainment, Professional Services, Retail

Skills

Experience Level