Available to hire
I’m a results-driven professional blending business administration with IT and system administration. Over four years of experience in administration, IT, and banking contexts, I excel at building strong teams, streamlining processes, and delivering reliable, tech-enabled solutions that drive efficiency and service quality.
Beyond operations, I create visual content as a Graphic Designer, Photographer, and Videographer with more than five years of experience. I enjoy storytelling through design and media, and I bring a collaborative, hands-on approach to projects, always aiming for high-quality results.
Language
English
Fluent
Twi
Advanced
Work Experience
Branch Head at Goodnews Credit Union - Kumasi
August 31, 2025 - October 12, 2025Team management: Supervising and developing a team of tellers, loan officers, and customer service representatives. Performance management: Setting goals, monitoring performance, and providing feedback. Customer satisfaction: Ensuring high levels of customer satisfaction and loyalty. Member relationships: Building and maintaining relationships with members and delivering tailored solutions. Business growth: Developing and implementing strategies to grow lending, deposits, and other financial products.
System Administrator at Goodnews Credit Union - Kumasi
January 31, 2025 - October 12, 2025System Maintenance: Ensuring systems are running smoothly, performing updates, and troubleshooting issues. Security: Implementing and maintaining security measures to protect against cyber threats and data breaches. User Support: Providing technical assistance and support to staff. Network Management: Managing and maintaining network infrastructure. Data Management: Ensuring data is backed up, stored securely, and easily accessible.
Hostel Manager at Goodnews Hostel KNUST - Kumasi
January 31, 2024 - October 12, 2025Front Desk and Guest Services: Check-in/check-out, handling payments, providing keys; Customer service: resolving inquiries and providing recommendations. Maintenance and Facilities: ensuring cleanliness and upkeep; Repairs and maintenance coordination. Administration and Finance: Booking management, budgeting, accounting, and billing. Staff Management: Supervising front desk, housekeeping, and maintenance staff; Training and development; Performance management.
Event Centre Manager at Live Event Centre – Kumasi City Mall
May 31, 2022 - October 12, 2025Event Planning and Coordination: Client liaison, event scheduling, vendor management. Facility Management: Maintenance, setup/teardown, technical support. Marketing and Sales: Promoting the event center and building client/vendor relationships. Financial Management: Budgeting and contract management.
Education
Diploma in Information Technology at Kwame Nkrumah University of Science and Technology (KNUST)
October 1, 2023 - October 1, 2025WASSCE at Mankessim Senior High Technical School
January 1, 2014 - January 1, 2015Qualifications
Project Administration (Udemy)
January 1, 2023 - October 12, 2025Industry Experience
Financial Services, Professional Services, Education, Travel & Hospitality, Media & Entertainment
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