Available to hire
I am a dedicated QA Tester and IT Analyst with extensive experience in manual and automated testing for web and mobile applications. I design and execute test plans, create regression suites, and drive quality through structured testing and clear reporting. I thrive in cross-functional teams and continuously seek ways to improve processes and reliability. I also have a strong background in data analysis and workflow automation using Excel and VBA, which complements my testing efforts and helps stakeholders make informed decisions.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Language
French
Fluent
English
Fluent
Arabic
Fluent
Thai
Beginner
Work Experience
QA Tester / QA Engineer at AXA Services Morocco
May 1, 2021 - PresentDesigned and executed test plans, test cases, and regression packs for web and mobile apps. Conducted manual and automated testing; reported and tracked defects using Jira and Azure DevOps. Collaborated with cross-functional teams (developers, product owners, business analysts) to ensure complete user story coverage. Performed API testing with Postman and automation with TestFactory. Built Excel/VBA tools to optimize test data preparation and reporting. Reported defects and supported release readiness across critical projects. Achievements include reducing regression cycle time by 30% through optimized test design and automation, and improving defect detection rate by introducing structured coverage and risk-based testing.
Reporting, Planning & IT Analyst at AXA Group Operations
May 1, 2021 - October 12, 2025Managed reporting, planning and IT analysis activities; supported management decisions with dashboards and operational metrics. Collaborated with business units to capture requirements and define KPIs.
Flow Manager at Core Skills (Web Help)
January 1, 2019 - October 12, 2025Managed workflow for Help Desk team; delivered performance and operational reporting to support management decisions. Provided technical assistance and first-line IT support. Developed automated dashboards and workflows with Excel/VBA to track SLAs and KPIs.
QA Tester / QA Engineer at AXA Services Maroc (Direct Assurance)
May 1, 2021 - PresentDesigned and executed test plans, test cases, and regression suites for web and mobile applications; performed manual and automated testing; reported and tracked defects using Jira and Azure DevOps; performed API testing with Postman and automation via TestFactory; built Excel/VBA tools to optimize test data and reporting. Key achievements include reducing regression cycle time by 30% and improving defect detection rate.
Reporting, Planning & IT Analyst at AXA Group Operations
May 1, 2021 - October 12, 2025Managed workforce planning and scheduling for Help Desk teams; delivered performance and operational reports for management decisions; provided first-line IT support and automated dashboards using Excel/VBA. Achievements: improved Help Desk efficiency and reduced reporting time by 50%.
Flow Manager at WEBHELP
January 1, 2019 - October 12, 2025Managed real-time call center operations and workforce performance; coordinated with team leaders to meet KPIs and SLAs; provided analytical reports for strategic planning and incident management.
QA Tester / QA Engineer at AXA Services Maroc (Direct Assurance) – Rabat Technopolis
May 1, 2021 - PresentDesigned and executed test plans, test cases, and regression suites for web and mobile applications. Performed manual and automated tests to ensure software quality and compliance. Conducted API testing using Postman and automation using TestFactory. Reported and tracked defects in Jira and Azure DevOps. Collaborated with developers, product owners, and business analysts to achieve complete user story coverage. Built automated Excel/VBA tools to optimize data preparation and reporting. Achievements: Reduced regression cycle time by 30% and improved defect detection rate through structured coverage and automation.
Reporting, Planning & IT Analyst at AXA Group Operations – Rabat Technopolis
January 1, 2019 - May 1, 2021Managed workforce planning and scheduling for Help Desk agents. Delivered performance and operational reporting to support decision-making. Provided first-line IT support for Help Desk teams and developed Excel/VBA dashboards to track SLAs and KPIs. Achievements: Increased helpdesk efficiency and reduced reporting time by 50% through process automation.
Flow Manager at WEBHELP – Rabat, Morocco
August 1, 2014 - January 1, 2019Monitored call center operations in real time and ensured SLA compliance. Coordinated with team leaders to optimize shift performance and incident management. Produced analytical reports and automated workflows to enhance service quality.
Education
Bachelor's Degree in Engineering at ENSA Rabat
January 11, 2030 - January 1, 2016Advanced Technician Diploma in Software Development at Ecole MIAGE - Temara
January 11, 2030 - October 12, 2025QA Tester / QA Engineer Training at Tester Academy (France)
January 1, 2023 - October 12, 2025Bachelor's Degree in Engineering at National School of Applied Sciences (ENSA), Kénitra
January 11, 2030 - January 1, 2016Advanced Technician Diploma in Software Development at Ecole MIAGE, Témara
January 11, 2030 - January 1, 2014Bachelor’s Degree in Engineering at National School of Applied Sciences (ENSA) – Kénitra
January 1, 2022 - December 31, 2023Advanced Technician Diploma in Software Development at Ecole MIAGE – Témara
January 1, 2009 - December 31, 2011Bachelor’s Degree in Engineering at National School of Applied Sciences (ENSA) – Kénitra
January 1, 2022 - January 1, 2023Advanced Technician Diploma in Software Development at Ecole MIAGE – Témara, Morocco
January 1, 2009 - January 1, 2011Bachelor’s Degree in Engineering at National School of Applied Sciences (ENSA) – Kénitra
January 1, 2022 - January 1, 2023Advanced Technician Diploma in Software Development at Ecole MIAGE – Témara, Morocco
January 1, 2009 - January 1, 2011Qualifications
Functional testing (manual & automation), regression, UAT, exploratory testing
January 11, 2030 - October 12, 2025QA Automation Training: Cypress, Postman, TestFactory
January 1, 2023 - October 12, 2025CI/CD (Jenkins – learning phase)
January 11, 2030 - October 12, 2025Tester Academy – Training in Postman, JavaScript, Cypress, Git & GitHub
January 1, 2023 - November 30, 2025Tester Academy – Training in Postman, JavaScript, Cypress, Git & GitHub
January 1, 2023 - November 30, 2025Tester Academy – Training in Postman, JavaScript, Cypress, Git & GitHub
January 1, 2023 - November 30, 2025Self-study: CI/CD and Cypress Automation Framework
January 11, 2030 - November 30, 2025Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Computers & Electronics, Financial Services, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Beginner
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