Available to hire
I am a passionate and adaptable professional dedicated to delivering exceptional customer service and technical support. I excel in dynamic environments, solving complex problems and collaborating across teams to drive improvements.
As a Portuguese language educator and coach, I enjoy helping learners communicate effectively and bridging technical knowledge with clear instruction. I’m excited to leverage my diverse background in customer success, language education, and technology to support teams and learners alike.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Portuguese
Fluent
Spanish; Castilian
Advanced
English
Advanced
Work Experience
Customer Technical Support Specialist at DXC Technology
December 1, 2022 - October 13, 2025Resolved technical issues across software such as Outlook, Skype, and Microsoft Office; conducted in-depth research to provide accurate solutions; collaborated with cross-functional teams and escalated complex cases; managed IT setup and service requests and maintained a Knowledge Base; performed quality assessments and supported databases, applications, and migrations; engaged in SOX control and audit collaboration; managed purchase orders and invoices.
Language Coach & Technical Customer Service Trainer at DXC Technology
December 1, 2022 - October 13, 2025Coached and trained employees in Portuguese to enhance customer communication; conducted training sessions for technical customer service representatives to strengthen support capabilities.
Customer Service Support at Amazon LLC
February 1, 2017 - October 13, 2025Provided exceptional customer service to Portuguese and Spanish-speaking customers; followed call scripts to maintain quality and efficiency; delivered training to colleagues to elevate service standards.
Sales and Technical Representative at Concentrix
March 1, 2013 - October 13, 2025Represented security software products for Concentrix and Microsoft in Latin American countries; assisted customers with product inquiries and technical troubleshooting; translated product documentation into Portuguese for accurate localization.
Customer Technical Support Specialist at DXC Technology
December 31, 2022 - December 31, 2022Resolved technical issues across software including Outlook, Skype, and Microsoft Office; provided real-time support; researched and delivered accurate solutions; collaborated with cross-functional teams and escalated complex cases; maintained knowledge base and supported databases, applications, migrations, and audits.
Language Coach & Technical Customer Service Trainer at DXC Technology
December 31, 2022 - December 31, 2022Coached and trained employees in Portuguese to enhance customer communication; conducted training sessions for technical customer service representatives to improve service quality.
Customer Service Support at Amazon LLC
February 28, 2017 - February 28, 2017Delivered exceptional customer service to Portuguese and Spanish-speaking customers; followed call scripts and provided training to colleagues to maintain quality.
Sales and Technical Representative at Concentrix
March 31, 2013 - March 31, 2013Represented security software products for Concentrix and Microsoft in Latin American markets; assisted customers with product inquiries and technical troubleshooting; translated product documentation into Portuguese for localization.
Customer Technical Support Specialist at DXC Technology
December 1, 2022 - December 1, 2022Resolved technical issues across Outlook, Skype, and Microsoft Office; provided real-time IT support; conducted in-depth research to deliver accurate solutions; collaborated with cross-functional teams and escalated complex cases; managed IT setup and service requests; maintained a Knowledge Base and contributed to SOX compliance; monitored web applications and supported migrations.
Customer Service Support at Amazon LLC
February 1, 2017 - February 1, 2017Provided exceptional customer service to Portuguese and Spanish-speaking customers; adhered to call scripts to ensure quality and efficiency; contributed to colleague training to raise service standards.
Sales and Technical Representative at Concentrix
March 1, 2013 - March 1, 2013Represented security software products for Concentrix and Microsoft in Latin America; handled product inquiries and technical troubleshooting; translated product documentation into Portuguese for accurate localization.
Education
Qualifications
NSE 1 Network Security Associate Fortinet
January 11, 2030 - October 13, 2025Executive Coaching
January 11, 2030 - October 13, 2025Certificate in Recruitment and Selection
January 11, 2030 - October 13, 2025Diploma in Human Resources
January 11, 2030 - October 13, 2025Leader Coach: Leading for High Performance
January 11, 2030 - October 13, 2025Diploma in Human Resources
January 11, 2030 - November 9, 2025Certificate in Recruitment and Selection
January 11, 2030 - November 9, 2025NSE 1 Network Security Associate Fortinet
January 11, 2030 - November 9, 2025Scrum Fundamentals Certified (SFC)
January 11, 2030 - November 9, 2025NSE 1 Network Security Associate Fortinet
January 11, 2030 - November 9, 2025Scrum Fundamentals Certified (SFC)
January 11, 2030 - November 9, 2025Executive Coaching
January 11, 2030 - November 9, 2025Diploma in Human Resources
January 11, 2030 - November 9, 2025Certificate in Recruitment and Selection
January 11, 2030 - November 9, 2025NSE 1 Network Security Associate Fortinet
January 11, 2030 - November 9, 2025Scrum Fundamentals Certified (SFC)
January 11, 2030 - November 9, 2025Coaching and Mentoring Course
January 11, 2030 - November 9, 2025Certificate in Recruitment and Selection
January 11, 2030 - November 9, 2025Diploma in Human Resources
January 11, 2030 - November 9, 2025Industry Experience
Software & Internet, Professional Services, Computers & Electronics, Education, Retail, Telecommunications, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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