Hospitality Specialist at The Brazen Head

Delivered excellent customer service in a high-volume hospitality environment. Handled guest communication, payments, reservations, and in-person experiences. Maintained high client satisfaction while multitasking and solving issues under pressure. Built strong interpersonal and problem-solving skills.

Hospitality Specialist at The Brazen Head

Delivered excellent customer service in a high-volume hospitality environment. Handled guest communication, payments, reservations, and in-person experiences. Maintained high client satisfaction while multitasking and solving issues under pressure. Built strong interpersonal and problem-solving skills.

Hospitality Specialist at The Brazen Head

Delivered high-quality customer experiences in a fast-paced environment, maintaining a 98% customer satisfaction rate. Handled guest communications, payments, and feedback using strong interpersonal and problem-solving skills. Trained in CRM systems ensuring smooth guest data handling and personalized service. Supported brand reputation through empathy, adaptability, and professional communication. Key skills gained: Customer Relationship Management (CRM), communication strategy, teamwork, and time management.

Quality Expert at Covalent

Selected for the Quality Expert Review team, responsible for auditing digital workflows to improve content moderation accuracy. Delivered data-driven insights to policy and marketing teams, supporting operational performance improvements by 15%. Identified and reported content trends to enhance brand trust, user experience, and platform engagement. Collaborated cross-functionally with global teams to streamline reporting, process optimization, and communication. Key skills gained: Analytical thinking, KPI tracking, workflow optimization, cross-team communication.

Quality Expert Analyst at Covalen

Selected as part of the Quality Expert Review team, auditing and improving moderation accuracy, providing insights to policy teams, and driving higher quality standards across global operations. Delivered content moderation and user support across global markets in a fast-paced, policy-driven environment. Reviewed and analyzed user-generated content to ensure compliance with platform standards. Identified trends and escalated complex issues to internal teams, supporting platform integrity. Collaborated with global teams to improve workflow accuracy and operational quality. Gained strong skills in decision-making, digital tools, and structured communication.

Quality Expert Analyst at Covalen

Selected as part of the 'Quality Expert Review' team, auditing and improving moderation accuracy, providing insights to policy teams, and driving higher quality standards across global operations. Delivered content moderation and user support across global markets in a fast-paced, policy-driven environment. Reviewed and analyzed user-generated content to ensure compliance with platform standards. Identified trends and escalated complex issues to internal teams, supporting platform integrity. Collaborated with global teams to improve workflow accuracy and operational quality. Gained strong skills in decision-making, digital tools, and structured communication.

Hospitality Specialist at The Brazen Head

Delivered excellent customer service in a high-volume hospitality environment. Handled guest communication, payments, reservations, and in-person experiences. Maintained high client satisfaction while multitasking and solving issues under pressure. Built strong interpersonal and problem-solving skills.

Quality Expert Analyst at Covalen

Selected as part of the “Quality Expert Review” team, auditing and improving moderation accuracy, providing insights to policy teams, and driving higher quality standards across global operations. Delivered content moderation and user support across global markets in a fast-paced, policy-driven environment. Reviewed and analyzed user-generated content to ensure compliance with platform standards. Identified trends and escalated complex issues to internal teams, supporting platform integrity. Collaborated with global teams to improve workflow accuracy and operational quality. Gained strong skills in decision-making, digital tools, and structured communication.

Graphic Designer (Freelance) at Groningen with Ukraine

Created branding visuals and digital assets (logos, posters, banners) for events and marketing campaigns. Worked closely with the events team to deliver visual solutions aligned with client needs. Developed strong visual communication skills and creative collaboration experience.

Aura Candle Club – Creative & Digital Projects at Aura Candle Club

Created and developed a lifestyle candle brand concept blending design, storytelling, and sensory marketing. Designed logo, packaging mockups, and brand narrative.

Graphic Designer (Freelance) at Freelance (Remote, Groningen with Ukraine)

Designed branding visuals and digital assets (logos, posters, banners) for marketing campaigns and events. Collaborated with a creative team to develop cohesive visual storytelling and message alignment. Delivered custom visuals solutions aligned with client goals and audience expectations. Key skills gained: Visual storytelling, design communication, teamwork, and brand identity.

Graphic Designer (Freelance) at Groningen with Ukraine

Created branding visuals and digital assets (logos, posters, banners) for events and marketing campaigns. Worked closely with the events team to deliver visual solutions aligned with client needs. Developed strong visual communication skills and collaborative experience.