Available to hire
I’m Arfeena, a results-driven e-commerce manager specializing in Amazon Seller Central and Shopify for multiple brands. I excel in global brand rollout, performance optimization, and listing management. I translate data into revenue growth with cross-functional leadership and remote coordination across time zones.
Over the last 4.5 years, I’ve led cross-functional teams, managed marketplaces, and implemented SOPs to streamline operations. I thrive in fast-paced environments and am comfortable with split shifts to support international clients, delivering consistent brand compliance and high-order fulfillment accuracy.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Freelance E-Commerce Specialist at Remote
April 1, 2025 - PresentMaintained Buy Box win rate 80%+ for high-value listings; monitored account health, analyzed sales performance, and escalated issues with Amazon support; created and optimized Amazon Ads campaigns; managed brand compliance across Amazon and other marketplaces; handled channel management across Amazon, Flipkart, and Shopify for global distribution; implemented sales promotions, tagging, and scheduling within Shopify; developed SOPs to streamline workflows and reduce task delays by 40%; collaborated asynchronously with marketing, design, customer service, and backend operations teams across multiple international time zones; comfortable with split shifts to ensure real-time communication; maintained automated inventory management with 98% order fulfillment accuracy.
Customer Support Officer at HDFC Bank
March 1, 2025 - October 13, 2025Delivered 95% first-contact resolution; maintained detailed logs of customer interactions to improve compliance and response accuracy; assisted with procedural documentation and supported cross-functional issue escalation.
E-Commerce Manager at Shahwali Leather Works
July 1, 2023 - October 13, 2025Managed 500+ product listings across Amazon, Flipkart, and Shopify; mentored 20–35 assistants in order fulfillment and listing optimization; drove 30% increase in organic traffic through SEO strategies; led digital initiatives resulting in a 25% boost in online sales; prepared executive dashboards and reported performance to leadership.
Marketing Intern at William Agro Marketing Co. Pvt. Ltd
June 1, 2020 - October 13, 2025Assisted in digital campaign execution across social media and email, contributing to a 20% increase in lead generation; conducted market research and competitor analysis; developed and scheduled engaging content for Instagram, Facebook, and LinkedIn; increased audience engagement by 30% and followers by 15%; supported major product launches and campaign consistency.
Education
Bachelor of Business Administration at Al-Falah University, Faridabad, Haryana
August 1, 2017 - October 15, 2020Qualifications
Bachelor of Business Administration
April 1, 2020 - October 13, 2025Industry Experience
Retail, Software & Internet, Media & Entertainment, Professional Services, Education, Wholesale & Distribution, Consumer Goods
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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