I am an international business student specializing in the strategic application of AI agents within SME environments, evidenced by current thesis research and practical Service Design expertise. Proven ability to conduct user research, synthesize market trends, and develop data-driven solutions for business challenges. Seeking to leverage this foundation, alongside strong Operations and Problem Solving skills, to drive new business opportunities.…

Alena Tyndyk

I am an international business student specializing in the strategic application of AI agents within SME environments, evidenced by current thesis research and practical Service Design expertise. Proven ability to conduct user research, synthesize market trends, and develop data-driven solutions for business challenges. Seeking to leverage this foundation, alongside strong Operations and Problem Solving skills, to drive new business opportunities.…

Available to hire

I am an international business student specializing in the strategic application of AI agents within SME environments, evidenced by current thesis research and practical Service Design expertise. Proven ability to conduct user research, synthesize market trends, and develop data-driven solutions for business challenges. Seeking to leverage this foundation, alongside strong Operations and Problem Solving skills, to drive new business opportunities.

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Language

Russian
Fluent
English
Advanced
Finnish
Intermediate

Work Experience

Shift Planning Administrator at TaxiMoment
January 1, 2025 - Present
Managed and optimized driver shift schedules for 20 drivers, addressing last-minute changes and requests, reducing schedule conflicts by ~20% and improving schedule accuracy by 15%. Rolled out scheduling software automation and delivered updates within 60 minutes to support cross-team coordination.
Administrator at Imatran Portti
January 1, 2024 - October 13, 2025
Handled Finnish-language customer service for up to 30 inquiries daily with a 90% satisfaction rating; advised and resolved issues in 3 languages; managed 10–20 urgent fixes weekly, improving response time by 15%; maintained proactive communication with 40 customers weekly and resolved concerns within 24 hours, improving overall response time by 20%.
Volunteer VIP Driver at Slush
December 31, 2023 - October 13, 2025
Transported 11 speakers and VIPs in Polestar EVs, ensuring perfect punctuality across 8 events; identified stakeholders and coordinated schedules and event logistics, strengthening relationships with speakers, VIPs, and EV operations.

Education

Finnish language course (A2 level) at Itä-Suomen school
May 1, 2019 - May 1, 2019
IB Diploma Program (IBDP) at IBDP lukio
May 1, 2019 - May 1, 2022
International Business Program (IB) at International Business Program
May 1, 2022 - October 13, 2025

Qualifications

EF SET C1
October 13, 2025 - October 13, 2025
YKI B1
October 13, 2025 - October 13, 2025

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education, Transportation & Logistics

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