Alena Tyndyk
I am an international business student specializing in the strategic application of AI agents within SME environments, evidenced by current thesis research and practical Service Design expertise.
About
I am an international business student specializing in the strategic application of AI agents within SME environments, evidenced by current thesis research and practical Service Design expertise. Proven ability to conduct user research, synthesize market trends, and develop data-driven solutions for business challenges. Seeking to leverage this foundation, alongside strong Operations and Problem Solving skills, to drive new business opportunities.
- 2 years' experience
- Joined October 2025
Languages
- RussianFluent
- EnglishAdvanced
- FinnishIntermediate
Industry experience
- Software & Internet
- Professional Services
- Media & Entertainment
- Education
- Transportation & Logistics
More experts in Espoo, Finland
Work experience
Managed and optimized driver shift schedules for 20 drivers, addressing last-minute changes and requests, reducing schedule conflicts by ~20% and improving schedule accuracy by 15%. Rolled out scheduling software automation and delivered updates within 60 minutes to support cross-team coordination.
Handled Finnish-language customer service for up to 30 inquiries daily with a 90% satisfaction rating; advised and resolved issues in 3 languages; managed 10–20 urgent fixes weekly, improving response time by 15%; maintained proactive communication with 40 customers weekly and resolved concerns within 24 hours, improving overall response time by 20%.
Transported 11 speakers and VIPs in Polestar EVs, ensuring perfect punctuality across 8 events; identified stakeholders and coordinated schedules and event logistics, strengthening relationships with speakers, VIPs, and EV operations.
Education
Certifications and awards
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