Hi, I’m Riheb Jarray—a creative and results-oriented Digital Marketing graduate with hands-on experience in social media content creation, campaign management, and customer engagement. I excel at turning data into growth, crafting brand-consistent campaigns, and collaborating across teams to deliver engaging digital experiences that resonate with audiences.…

Riheb Jarray

Hi, I’m Riheb Jarray—a creative and results-oriented Digital Marketing graduate with hands-on experience in social media content creation, campaign management, and customer engagement. I excel at turning data into growth, crafting brand-consistent campaigns, and collaborating across teams to deliver engaging digital experiences that resonate with audiences.…

Available to hire

Hi, I’m Riheb Jarray—a creative and results-oriented Digital Marketing graduate with hands-on experience in social media content creation, campaign management, and customer engagement.

I excel at turning data into growth, crafting brand-consistent campaigns, and collaborating across teams to deliver engaging digital experiences that resonate with audiences.

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Skills

Experience Level

Language

Arabic
Fluent
English
Fluent
French
Advanced
Korean
Beginner

Work Experience

Back Office Customer Representative at Transcom Tunisia
September 1, 2024 - Present
Manage an average of 450 daily customer cases with an AHT of 50 seconds. Investigate and resolve complex customer inquiries and marketplace disputes. Use advanced CRM systems for data analysis and case management. Ensure compliance with company policies and quality standards. Identify recurring issues and propose solutions to enhance customer satisfaction. Collaborate with cross-functional teams to streamline support processes.
Back Office Customer Representative at Transcom Tunisia
September 1, 2024 - Present
Manage an average of 450 daily customer cases with an AHT of 50 seconds. Investigate and resolve complex customer inquiries and marketplace disputes. Utilize advanced CRM systems for data analysis and case management. Ensure compliance with company policies and quality standards. Identify recurring issues and propose solutions to enhance customer satisfaction. Collaborate with cross-functional teams to streamline support processes.
Intern - Digital Marketing at The Bridge, Technopole El Ghazela
May 1, 2024 - October 13, 2025
Conducted market research to support strategy development for a new platform. Created a content posting calendar using Meta Business Suite. Produced social media content using Canva, Trello, and Clipchamp. Enhanced client interaction and engagement through content initiatives. Assisted planning and implementing marketing strategies across all social platforms. Monitored content performance and suggested improvements for engagement.
Intern – Digital Marketing at The Bridge, Technopole El Ghazala
May 1, 2024 - October 13, 2025
Developed and produced engaging digital content for Instagram and TikTok. Enhanced client interaction and community engagement through creative campaigns. Assisted in planning and implementing marketing strategies through content initiatives. Collaborated with the team to ensure brand consistency across all social platforms. Monitored content performance and suggested improvements for engagement.
Advanced Internship – Digital Marketing at Comet Tunisia – Car Dealership
February 1, 2023 - October 13, 2025
Assisted in the setup and management of email campaigns. Analyzed advertising campaign performance data to optimize results. Supported the optimization of the company website.
Advanced Intern – Digital Marketing at Comet Tunisia – Car Dealerships
February 1, 2023 - October 13, 2025
Assisted in the setup and management of email campaigns. Analyzed advertising campaign performance data to optimize results. Supported the optimization of the company website.
Observation Internship – Marketing at L’Union des Briqueteries du Sud
February 1, 2022 - October 13, 2025
Observed and participated in marketing activities across the organization. Assisted in the implementation of marketing strategies. Collaborated with the team to gain practical experience in client engagement.
Observational Intern – Marketing at L’Union de Briqueteries du Sud
February 1, 2022 - October 13, 2025
Observed and participated in marketing activities across the organization. Assisted in the implementation of marketing strategies. Collaborated with the team to gain practical experience in client engagement.

Education

Bachelor's Degree in Digital Marketing at Higher Institute of Technological Studies of Radès (ISET Radès)
January 1, 2021 - January 1, 2024
Baccalauréat – Technology at Lycee Technologique Médenine, Tunisie
January 11, 2030 - January 1, 2021
Bachelor's Degree in Digital Marketing at Higher Institute of Technological Studies of Radès (ISET Radès)
January 1, 2021 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Education

Skills

Experience Level